辽宁省中小型物流公司服务创新影响因素研究

Research on the Influencing Factors of Service Innovation of Small and Medium-Sized Logistics Companies in Liao-ning Province

物流服务创新不仅是物流企业增强竞争力的重要途径,对于服务经济的发展也起着至关重要的作用。文章为了研究各因素对于辽宁省中小型物流公司服务创新的影响,利用主成份分析法对五种影响因素进行分析。结果表明:企业战略,高层领导能力,信息资源,员工整体素质和对创新的激励都对物流企业服务创新起到了重要的影响,并且其中前三种因素的影响最大,希望能够在一定程度为辽宁省中小型物流企业服务的创新提供参考依据。

Logistics service innovation is not only an important way to enhance the competitiveness of logistics enterprises, but also plays a vital role in the development of service economy. In order to study the impact of various factors on the service innovation of small and medium-sized logistics companies in Liaoning Province, this paper analyzes five factors by means of Principal Component Analysis. The results indicate that enterprise strategy, the senior managers’ leadership, information resources, the quality of employees and incentives for innovation have played an important role in logistics service innovation, and the first three have the greatest impact, hoping to promote the innovation of service of small and medium-sized logistics enterprises in Liaoning Province to some extent.