品管圈在提高多学科联合门诊患者就诊满意度中的应用效果

The Application Effect of Quality Control Circle in Improving the Satisfaction of Multidisciplinary Joint Outpatient Service

目的:探讨品管圈在提高多学科联合门诊患者就诊满意度中的应用效果。方法:成立品管圈小组,以“提高多学科联合门诊患者就诊满意度”为主题,通过现状调查、原因分析、设定目标、制定对策并实施、效果检查等步骤,开展品管圈活动,比较品管圈活动前后多学科联合门诊患者的就诊满意度。结果:品管圈活动后,多学科联合门诊患者的就诊满意度由活动前的(55.56 ± 3.47)分提高到活动后的(57.98 ± 3.02)分,差异有统计学意义(P < 0.05)。结论:品管圈活动可以提高多学科联合门诊患者的就诊满意度,值得医院各临床科室推广应用。

Objective: To explore the application effect of quality control circle (QCC) in improving the satisfaction of multidisciplinary joint outpatient service. Methods: A quality control circle group was established to carry out quality control circle activities with the theme of “improving the satisfaction of multi-disciplinary joint outpatient service” through the steps of current situation investigation, cause analysis, goal setting, counter-measures and implementation, and effect inspection and compare the satisfaction of multi-disciplinary joint outpatients before and after quality control circle activities. Results: After the quality control circle activity, the satisfaction of multi-disciplinary joint outpatient patients increased from (55.56 ± 3.47) points before the activity to (57.98 ± 3.02) points after the activity, the difference was statistically significant (P < 0.05). Conclusion: Quality control circle activities can improve the satisfaction of multi-disciplinary joint outpatients, and it is worth promoting and applying in all clinical departments of hospitals.