资本禀赋对公共服务满意度的影响研究——基于CSS (2021)的实证分析

The Influence of Capital Endowment on Public Service Satisfaction—Empirical Analysis Based on CSS (2021)

本文利用2021年中国社会状况综合调查数据,探讨资本禀赋对公共服务满意度的影响,研究发现:社会资本对公共服务满意度具有显著正向影响,文化资本对公共服务满意度具有显著的负向影响,而经济资本对公共服务满意度的影响则不显著。因此,加快政府职能转变,拓宽民意表达途径,重视文化资本对公共服务满意度的影响,均对提高公民的公共服满意度、更好发挥政府作用、建设服务型政府有着重要的意义。

Based on the data of the Comprehensive Survey of Social Conditions in China in 2021, this paper explores the impact of capital endowment on the satisfaction of public services. It is found that social capital has a significant positive impact on the satisfaction of public services, cultural capital has a significant negative impact on the satisfaction of public services, and economic capital has no significant impact on the satisfaction of public services. Therefore, accelerating the transformation of government functions, broadening the ways of public opinion expression, and paying attention to the influence of cultural capital on public service satisfaction are of great significance to improving citizens’ satisfaction with public service, better playing the role of government, and building a service-oriented government.