Users’ Perception on Operation and Performance of Public Transport Systems in African Developing Countries: The Case of Bus Rapid Transit (BRT) in Dar es Salaam City, Tanzania

Public transport system has been a means of addressing transportation challenges in urban areas, such as traffic congestion, traffic jam and long travel time in cities worldwide. Transportation in Africa is unique in that it has the least developed public transport systems in the world, while also being one of the fastest urbanizing continents. Bus Rapid Transit being one of the public transport systems was introduced in Africa in 2008 as a means to provide solution on urban transportation challenges. Despite of public transport being the main means of transport in African developing countries, there have been a number of challenges that affects efficiency of performance of the system and makes its users uncomfortable. Therefore, the study aimed at exploring the setbacks or challenges associated with operation and performance of the BRT system in the African developing countries and address them. The study employed mixed methods research design that integrates both qualitative and quantitative data collection methods and analysis. The study findings reveal that, there is an improvement on the perspectives of the commuters on public transport after introduction of BRT system. However, some challenges such as long waiting time, passengers overcrowding during peak hours, as well as safety and security can slowly change the perspective of the commuters. Therefore, to address these challenges it is recommended to reduce the long waiting time and improve accessibility by introduction of passenger information displays (bus information system) and automated fare collection system;reduce travel time by introduction of bus priority signal;and improve safety and security by introduction of signage and CCTV Camera within the bus and bus stops.