摘要
The queueing theory has been used by academicians and practitioners to solve supply chain problems over the years. Here, we propose a system dynamics approach and queuing theory parameters to discover the best method to handle the (supply chain) “Waiters” problem via a telecommunication service provider. We developed more than one system dynamics model and introduced the following parameters: the number of times information about registered waiters and the number of days required for procuring and commissioning the (telecommunication) ports are collected in a month. We found the number of waiting times for the customers is reduced and improved when the above-mentioned first parameter is performed more frequently (i.e., more than once).
The queueing theory has been used by academicians and practitioners to solve supply chain problems over the years. Here, we propose a system dynamics approach and queuing theory parameters to discover the best method to handle the (supply chain) “Waiters” problem via a telecommunication service provider. We developed more than one system dynamics model and introduced the following parameters: the number of times information about registered waiters and the number of days required for procuring and commissioning the (telecommunication) ports are collected in a month. We found the number of waiting times for the customers is reduced and improved when the above-mentioned first parameter is performed more frequently (i.e., more than once).
作者
Mohd Izhan Mohd Yusoff
Mohd Izhan Mohd Yusoff(Telekom Research & Development Sdn. Bhd., Cyberjaya, Malaysia)
