大学图书馆员服务导向组织公民行为初探：由服务品质观点探讨

A Preliminary Study of Academic Librarians' Service-Oriented Organizational Citizenship Behaviors: From the Perspective of Library Service Quality

本文从提升图书作服务品质角度，运用文献分析方法，阐述大学图书馆员服务导向组织公民行为理论意涵及重要性，并介绍其构面与相关研究，以及其管理意涵和具体推动作法，最後提出结论与建议，以作为图书馆管理实务及未来相关研究之参考。

From the perspective of improving the quality of library services, this article, through the analysis of related literatures, elucidates the theoretical value and significance of academic librarians' service-oriented organizational citizenship behaviors. The constitutive dimensions, relevant researches, value of management, and practical steps of implementation related to the concept are introduced. At the conclusion of this article, suggestions about the concept are proposed as references for future library management and research.