ISO25000-Related Metrics for Evaluating the Quality of Complex Information Systems

Evaluating complex information systems necessitates deep contextual knowledge of technology, user needs, and quality. The quality evaluation challenges increase with the system’s complexity, especially when multiple services supported by varied technological modules, are offered. Existing standards for software quality, such as the ISO25000 series, provide a broad framework for evaluation. Broadness offers initial implementation ease albeit, it often lacks specificity to cater to individual system modules. This paper maps 48 data metrics and 175 software metrics on specific system modules while aligning them with ISO standard quality traits. Using the ISO25000 series as a foundation, especially ISO25010 and 25012, this research seeks to augment the applicability of these standards to multi-faceted systems, exemplified by five distinct software modules prevalent in modern information ecosystems.

A Quality Assurance Reference Framework for Assessing Educational Data

Digital educational content is gaining importance as an incubator of pedagogical methodologies in formal and informal online educational settings. Its educational efficiency is directly dependent on its quality, however educational content is more than information and data. This paper presents a new data quality framework for assessing digital educational content used for teaching in distance learning environments. The model relies on the ISO2500 series quality standard and beside providing the mechanisms for multi-facet quality assessment it also supports organizations that design, create, manage and use educational content with the quality tools (expressed as quality metrics and measurement methods) to provide a more efficient distance education experience. The model describes the quality characteristics of the educational material content using data and software quality characteristics.

A Certification Framework for E-Commerce Digital Competencies

In this paper, we introduce a comprehensive certification framework for digital competencies. This framework delineates the regulations, processes, and administration necessary for executing certification of a particular subset of competencies within the DigComp framework. It stipulates distinct requisites for the methodology employed, assessment instruments, evaluation criteria, and procedures for awarding certificates. The framework encompasses the enhancement of fundamental skills, particularly digital competencies, as well as involving digitally disenfranchised demographics with technology. It can be used to evaluate and certify varying degrees of digital proficiency and to instruct individuals in utilizing essential business-to-consumer e-commerce functionalities.

Insights into B2C E-Commerce Quality Using ISO 25010

This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.

On the Design of Effective E-Commerce Applications: An ISO-Based Lifecycle Model

The provision of services as e-commodities and the wide use of networked business models have driven buyer experience to new heights. Innovation, coupled with quality is the competitive advantage e-commerce vendors strive to achieve when designing or re-designing their software. In terms of quality, evaluation stood in the spotlight for many years. However, software analysis and design based on quality models have been used mostly for understanding, rather than improving. In this work, we present a new model for the analysis and design of e-commerce software systems mapped to the software life-cycle process. Quality control procedures are mapped to every phase, from initiation and design to delivery. Based on current ISO standards such as ISO25000 series, this work discusses technical and managerial principles that need to be applied in order to obtain quality e-commerce software.

Mining Metrics for Enhancing E-Commerce Systems User Experience

The diversity of e-commerce Business to Consumer systems and the significant increase in their use during the COVID-19 pandemic as a one of the primary channels of retail commerce, has made all the most important the need to measuring their quality using practical methods. This paper presents a quality evaluation framework for web metrics that are B2C specific. The framework uses three dimensions based on end-user interaction categories, metrics internal specs and quality sub-characteristics as defined by ISO25010. Beginning from the existing large corpus of general-purpose web metrics, e-commerce specific metrics are chosen and categorized. Analysis results are subjected to a data mining analysis to provide association rules between the various dimensions of the framework. Finally, an ontology that corresponds to the framework is developed to answer to complicated questions related to metrics use and to facilitate the production of new, user defined meta-metrics.