Call center technology has been widely used in China, including industries of banking, railway, telecommunication, electron, insurance, and so on. But the actual effects and benefits brought by adoption of call center...Call center technology has been widely used in China, including industries of banking, railway, telecommunication, electron, insurance, and so on. But the actual effects and benefits brought by adoption of call center are really poor. This paper analyzes the situation of call center＇s adoption in several major industries in China and also analyzes the existing problems, From the point of view of strategies of enterprises and call center, this paper puts forward a set of strategic and theoretical suggestions for call center development in China.展开更多
文摘Call center technology has been widely used in China, including industries of banking, railway, telecommunication, electron, insurance, and so on. But the actual effects and benefits brought by adoption of call center are really poor. This paper analyzes the situation of call center＇s adoption in several major industries in China and also analyzes the existing problems, From the point of view of strategies of enterprises and call center, this paper puts forward a set of strategic and theoretical suggestions for call center development in China.
