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试论如何提升营业网点柜面服务质量 被引量:3
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作者 程瑶 《中国外资》 2013年第8期112-113,共2页
众所周知,营业网点是银行对外服务的窗口,提升营业网点的柜面服务质量是树立起银行在社会上良好信誉和形象的重要途径,同时也是争取客户、提高自身竞争力的主要方式。本文就对如何提升营业网点柜面服务质量进行了分析和探讨。
关键词 银行 营业网 柜面服务 质量
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储蓄营业网点合理布局探析
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作者 杜秀卿 顾俊 《山东城市金融》 1994年第7期27-28,共2页
关键词 储蓄营业网 布局 银行 金融
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Post Link系统——超前的邮政柜台营业网络系统
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作者 孙万军 《中国邮政》 2001年第2期44-45,共2页
关键词 邮政 框台营业网 POST Link系统
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固网综合营业系统业务环节的设置
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作者 张云龙 《电信技术》 2006年第6期51-52,共2页
首先简单叙述了固网新一代营业支撑系统的建设步骤,接着详细介绍了如何对综合营业系统涉及的业务系统进行分类,在此基础上分析了业务环节的设置思路,最后总结了该思路的优点。
关键词 综合营业系统 业务环节 营业支撑系统
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供电局网掌营业厅客户满意度提升研究
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作者 —以G供电局为例 顾婉钰 《中文科技期刊数据库(全文版)工程技术》 2016年第10期322-322,324,共2页
伴随着信息化的快速发展,人们对供电服务质量提出了更高的要求,在信息化发展成果的基础上,必须打造更贴心、更具人性化的服务网络和服务终端。社会对供电企业的服务能力、管理能力提出了更高的要求,建立网掌营业厅是供电企业提高供电服... 伴随着信息化的快速发展,人们对供电服务质量提出了更高的要求,在信息化发展成果的基础上,必须打造更贴心、更具人性化的服务网络和服务终端。社会对供电企业的服务能力、管理能力提出了更高的要求,建立网掌营业厅是供电企业提高供电服务能力的一个重要途径和方法。通过运营推广网掌上营业厅形成一个新的“客户关系平台”、一个新的“业务渠道”、一个新的“沟通界面”和一个新的“服务窗口”。网掌营业厅的建设及应用对促进客户关系、提高服务质量起到了重要作用。 展开更多
关键词 营业 满意度 服务
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关于综合利用邮政网络资源的几点设想
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作者 鲁敏 《邮政研究》 2000年第3期22-23,共2页
文章探讨了邮政如何充分合理地利用现有的网络资源拓展新业务 ,从而实现邮政新的经济增长点 。
关键词 络资源 营业网 投递 运输 邮政
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于都县农村信用合作联社
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《金融与经济》 北大核心 2008年第3期F0003-F0003,共1页
于都县农村信用合作联社是经中国银行业监督管理委员会批准的合法金融机构,下辖42个营业网占,现有员工350人,主要经营的业务范围有:吸收存款、发放贷款、办理结算、代理业务以及经中国银行业监督管理委员会批准的其他业务。
关键词 农村信用合作联社 于都县 中国银行业监督管理委员会 代理业务 金融机构 营业网 存款 贷款
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Ultra 5工作站抢NT风头
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作者 程文 《中国经济和信息化》 1999年第4期14-14,共1页
1月19日SUN中国公司推出其新款64位Ultra 5工作站,它的333MHz主频,2MB高速缓存,512MB内存,200MB/sec吞吐量,9GB/7200rpm的硬盘速度以及174 MB/sec的I/O带宽,使其具有更强的性价比。此款工作站中国售价为2.5-3万人民币。 UNIX工作站也好N... 1月19日SUN中国公司推出其新款64位Ultra 5工作站,它的333MHz主频,2MB高速缓存,512MB内存,200MB/sec吞吐量,9GB/7200rpm的硬盘速度以及174 MB/sec的I/O带宽,使其具有更强的性价比。此款工作站中国售价为2.5-3万人民币。 UNIX工作站也好NT工作站也好,用户需要稳定、可靠、开放、性能优异的产品。 展开更多
关键词 UNIX工作站 优异的产品 高速缓存 价比 中国公司 技术服务 用户需要 吞吐量 营业网 O带
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How Do Companies Achieve Their Marketing Goals With Social Networks?
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作者 Marcello Sansone Andrea Moretta Tartaglione Roberto Bruni 《Chinese Business Review》 2012年第11期970-980,共11页
This work examines the role of social network sites as a tool used by companies to achieve marketing goals. As known from the main business literature, the social network represents one of the most important instrumen... This work examines the role of social network sites as a tool used by companies to achieve marketing goals. As known from the main business literature, the social network represents one of the most important instrument to improve the company fame by strengthening the affection of customers to the brand. For this reason, some companies use these tools to build relations and contacts with customers all over the world. The population of social networks users is made, for the most parts, of youngsters (people belonging to the 13-30 years old cluster). In the last years, with the social web networking, social communication lost the exclusive social meaning and social network sites become strategic instruments for the construction of powerful relations that connect people with people and people with firms. This work is aimed at clarifying the genesis and the evolution of the relations between companies and potential customers, focusing on the tools used by the firm to achieve their marketing goals through social network sites (SNSs). First of all, the work proposes the recognition of some studies about the origin of web social network and their links with marketing strategies. Secondly, it considers marketing goals achieved from any companies through social networking with a particular focus on advertising through web social networking. 展开更多
关键词 Social network sites (SNSs) MARKETING youngers brand value relationship with customers
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Exploring Enterprise Performance Indicators Network: A Case Study of China Telecommunication Industry 被引量:1
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作者 Shi Wenhua Du Yu Zhang Xiaohang 《China Communications》 SCIE CSCD 2012年第12期153-163,共11页
Perforrmnce indicators play some important roles in enterprise operation. Both researchers and managers have recently pointed out that the identification of correlation between different performmance indicators may le... Perforrmnce indicators play some important roles in enterprise operation. Both researchers and managers have recently pointed out that the identification of correlation between different performmance indicators may lead to a better understanding of business. However, it is becoming more and more difficult to measure and analyze these indicators since the fast growing number of performance indicators and the complex relationships between them The existing categories failed to reflect these changes in an adequate way, and the quantitative analysis methods for identifying the characters of those pefformance indicators are still worthy of investigation. The main objective of this paper is to propose a practical methodology for managing and analyzing performance indicators in enterprises, which focuses on building up a performance indicator system and discovering the characters of those performance indicators by applying complex network methods. The empirical results of a telecommunieation enterprise show that the proposed method can be effective in understanding the correlations between performance indicators. 展开更多
关键词 performance indicator complex networks telecommunication industry
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Study on Transnational Business Operation Strategy of China Xinhua News Network
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作者 Xiong De 《Journal of Modern Accounting and Auditing》 2012年第5期695-701,共7页
The paper firstly discussed the strategic implication of the establishment of China Xinhua News Network Co. Ltd. (referred to as CNC in the paper). Then, the paper explored the opportunity and threat in the CNC's c... The paper firstly discussed the strategic implication of the establishment of China Xinhua News Network Co. Ltd. (referred to as CNC in the paper). Then, the paper explored the opportunity and threat in the CNC's competitive environment, and evaluated the news TV competitiveness of CNC compared with world main news network media based on Delphi method. Based on the strategic management framework of SWOT (strength, weakness, opportunity, and threat), the paper proposed the developmental strategies of transnational business operation for CNC from the following three area: further expand the coverage and the number of countries entered by CNC, enhance brand effects across the world, and build more new technology experience in the world. 展开更多
关键词 China Xinhua News Network Co. Ltd. [CNC] transnational business operation SWOT (strength WEAKNESS OPPORTUNITY and threat)
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"A Raft in the Stormy Sea": New Roles, New "Dresses" Operating in & for Business Networks
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作者 Patrizia Riva Roberta Provasi 《Chinese Business Review》 2013年第11期762-774,共13页
This paper aims to discuss the development and functioning conditions of business networks. After recalling the main characteristics of post-fordistic environment and comparing it to a "stormy sea" (section one) o... This paper aims to discuss the development and functioning conditions of business networks. After recalling the main characteristics of post-fordistic environment and comparing it to a "stormy sea" (section one) of the paper focuses on the idea of networks described as "rafts" useful to firms to build their own competitive advantages. In fact, while theoretical knowledge is not so valuable because everybody can have it, practical and contextual knowledge is specific and therefore it can be defended. The development of a contextual knowledge is feasible if the firm chooses among all the possible alternatives. Subsequently in section two, it shows how fordistic principles eliminate space, reduce time, and increase the speed of communication among individuals and as entering a network has become a necessity as it allows a firm to obtain competitive advantages. The greatest benefit is the chance to share the task of creating new knowledge among different members. In section three it is discussed if navigation in the post-fordistic stormy sea could take advantage from the existence of a more certain regulation. It is necessary to underline that positive law is not a post-fordistic tool. There is no satisfactory detailed law regarding ideas, knowledge, and know-how, by now. Therefore, it is not possible to rely on a specific regulation framework to protect knowledge found on the network. In conclusion in section four, the work discusses how single organizations need to reach the "raft"--which is the network--through the idea of sharing learning and distinguishing elements necessary to survive in the stormy sea post-Fordism environment. Lastly, section five would be analyzed a public institution--Milan Chamber of Commerce--which has "changed its dress" to more effectively perform its support role to firms. 展开更多
关键词 post-Fordism period pre-Fordism period business networks shared knowledge competitive advantage stormy sea RAFT Chamber of Commerce
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Study on the influence of network marketing to the development of SME under the context of big data
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作者 Weijun DING 《International Journal of Technology Management》 2015年第4期12-14,共3页
With the rapid development of information networks and the overall development of e-commerce, online marketing has continued to assault the traditional business marketing model and methods of operation, and it makes g... With the rapid development of information networks and the overall development of e-commerce, online marketing has continued to assault the traditional business marketing model and methods of operation, and it makes great effects on existing business concepts and ideas from different angles and levels. For these weaker small and medium-sized enterprises, network marketing with its low cost, wide range of applications, the effect of strong natural advantages becomes marketing approach of small and medium-sized enterprises which they can hold up and afford, which also provides unprecedented opportunity for small and medium-sized enterprises to have the opportunity to compete with large-scale enterprises on the same stage. 展开更多
关键词 big data MARKETING SME EFFECTS
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Implications of E-banking in Entrepreneurial Marketing --.Case From Albania 被引量:1
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作者 Kozeta Sevrani Klodiana Gorica 《Chinese Business Review》 2011年第1期67-75,共9页
The goal of this article is to determine the spread and use of e-banking technology in Albanian banks, to see the help and advantages that this service provides to the banks and to the customers, and of course to dete... The goal of this article is to determine the spread and use of e-banking technology in Albanian banks, to see the help and advantages that this service provides to the banks and to the customers, and of course to determine if our banking system is actually in the Internet era. In the last decade we notice that banks pay a growing attention to their marketing services and in particular to the use of the latest technologies for their promotions. The use of the lnternet has influenced in the fact that customers now are closer to their banks, their number has increased, and of course through the Internet we have a more efficient exchange of products and services. A questionnaire was developed to help us understand the internet banking acceptance in Albania and other issues related to it. The questionnaire survey was conducted on 9 banks operating in Albania and from the evaluation of the collected data results that all banks that underwent questionnaire, have a separate marketing department. So marketing has an important role in the banking business. The importance of marketing rose by increased interbank competition in recent years. Crisis and economic and financial difficulties have shown that banks, which face these difficult periods, have been those which had not only a healthy bank policy, but also a strong commercial policy. These things depend on many factors, among which we can mention: the tradition, which has taught people to trust "their financial secrets" only to someone who exercises the profession of banker; the cultural and infrastructural level of development of the population, which gives approval and insures the continuousness of any discovery or development in various fields; the ability of this kind of banking to be successful, that is and remains the basis on which to establish a trustful cooperation relationship of any kind. Strong policies to e-marketing have targeted to increase the percentage of elements such as banking and credit granting. E-banking also consists of counseling online with a bank employee or financial advisor. This kind of service is not only effective for the client, who saves his time, but also more economical for the bank, which reduces its costs in human resources (an adviser to the window only deals with a client, while he can handle online more than two credit cases simultaneously, so we decrease the number of employees in general). With its low-cost structure, direct consumer marketing and innovative services, the internet is going to present a real challenge to traditional forms of banking. E-banking is seen from the banks as an opportunity to create competitive advantage over its competitors. It offers a great deal of advantages both to the banks and to the customers. Clients are becoming more and more demanding and they are expecting even higher levels of service from their banks. 展开更多
关键词 E-BANKING ENTREPRENEURSHIP MARKETING MANAGEMENT
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Question of the status quo and countermeasure exit in the China Business Network Marketing
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作者 Yuxin Luo 《International Journal of Technology Management》 2013年第12期62-64,共3页
In the application process of the Internet and network marketing, many Chinese companies are actively engaged in practice, and after an exploratory period of time, companies accumulated some experience in a representa... In the application process of the Internet and network marketing, many Chinese companies are actively engaged in practice, and after an exploratory period of time, companies accumulated some experience in a representative model. Such as: Chinese companies have a combination with traditional marketing and purchase advanced software model and then implemented through secondary development, they also change management ideas and systems, etc. These experiences and models can provide an effective and common reference for enterprise' s development of China' s e-commerce. 展开更多
关键词 COUNTERMEASURE BUSINESS Network Marketing.
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Design and Implementation of Novel Precision Internet Marketing Patterns under the Big Data and Cloud Environment 被引量:1
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作者 Zaixia HAN 《International Journal of Technology Management》 2015年第7期86-88,共3页
Nowadays most of the cloud applications process large amount of data to provide the desired results. The Internet environment, the enterprise network advertising, network marketing plan, need partner sites selected as... Nowadays most of the cloud applications process large amount of data to provide the desired results. The Internet environment, the enterprise network advertising, network marketing plan, need partner sites selected as carrier and publishers. Website through static pages, dynamic pages, floating window, AD links, take the initiative to push a variety of ways to show the user enterprise marketing solutions, when the user access to web pages, use eye effect and concentration effect, attract users through reading web pages or click the page again, let the user detailed comprehensive understanding of the marketing plan, which affects the user' s real purchase decisions. Therefore, we combine the cloud environment with search engine optimization technique, the result shows that our method outperforms compared with other approaches. 展开更多
关键词 Precision Internet Marketing Big Data Cloud Environment Pattern Classification.
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Application of Data mining in Enterprise Network Marketing
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作者 DanDan Xiao Feng Ye 《International English Education Research》 2015年第1期43-45,共3页
With the rapid development of the Internet, market has been increasingly competitive and competition means are various. Internet Marketing has become a new way for enterprises to grow. Data mining of enterprise networ... With the rapid development of the Internet, market has been increasingly competitive and competition means are various. Internet Marketing has become a new way for enterprises to grow. Data mining of enterprise network marketing has become the new darling of many business managers.The marketing data will become a key to develop a corporate marketing strategy as an important basis tool. However, many companies now make mistakes in marketing data. They can't fully exploit the marketing data.lt can affect the development of enterprise network marketing strategy. This paper is based on the concept of marketing data and outline the importance of data mining for network marketing, then analyze a significant impact on the entemrise network marketin~ strate^w made by marketinR data mininR. 展开更多
关键词 Data mining Network marketing Marketing strategy APPLICATION
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Evaluation of the Websites of Logistics Operators by Customers
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作者 Joanna Dyczkowska 《Computer Technology and Application》 2013年第12期662-666,共5页
In this article, the results were presented of research concerning the visual and functional aspects of the websites of three largest logistics operators in Poland. The research was carried out with the participation ... In this article, the results were presented of research concerning the visual and functional aspects of the websites of three largest logistics operators in Poland. The research was carried out with the participation of the following three groups: institutional customers, individual customers and marketing management students. The article covers an attempt to evaluate cooperation through virtual contacts with the company. The analysis also concerned such issues as information on corporate social responsibility (CSR), information on job offers and the position of the company on the market. 展开更多
关键词 Logistics operator WEBSITE institutional customer individual customer information system.
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化有限网络为无限资源——综合利用邮政网络资源的几点设想
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作者 鲁敏 《中国邮政》 2000年第2期6-7,共2页
关键词 中国 邮政 邮政 营业网 投递 运输
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规避电费回收新风险
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作者 毛年永 《中国电力企业管理》 2009年第4Z期32-33,共2页
经营困难引起欠费风险改革开放以来,长三角地区以制造业为龙头的工业经济呈现快速发展的态势,由此出现工业用电量的高幅增长。以浙江省诸暨市为例,该市1978年工业用电量仅为0.53亿千瓦时,占全社会用电量的64%。
关键词 电费支出 工业用电量 新风险 诸暨市供电局 供电企业 工业经济 电力营销管理 供电营业 银行营业网
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