This article introduces several of the more significant service delivery innovations and their resulting accomplishments instigated by Dongguan Library(thereafter abbreviated as DGL) in recent years. The textual expos...This article introduces several of the more significant service delivery innovations and their resulting accomplishments instigated by Dongguan Library(thereafter abbreviated as DGL) in recent years. The textual exposition of this paper is based on a case study of DGL by this author about its user-centered vision, mission, immediate objectives and the exhibited service performance within a contextual environment of collegial support from its professional peers. After a five-year period of intensive efforts on such focused professional development and practice, DGL has completed its information service mapping and information delivery for the entire municipality of Dongguan on a 7-day and twentyfour-hour(7/24) basis. This singular feast of accomplishment seems to suggest the moral that any significant development of scale of a municipal library has to be in keeping pace closely with the progress of the society at large in general and with the changing information demands of its local clientele in particular.展开更多
Facing competition from Web-based information service development, academic librarians need to find ways to attract more users to the physical library buildings. This study investigated user needs and library manageme...Facing competition from Web-based information service development, academic librarians need to find ways to attract more users to the physical library buildings. This study investigated user needs and library management concerns for a 24/7 service through two surveys: 1) User feedback survey at Seton Hall University Library, and 2) Survey of Academic Library Deans and Directors in the USA. Based on these two surveys, the paper not only discussed the current status of libraries open 24/7 in the USA and showed the demographics of users of the 24/7 service at Seton Hall University, it also stated reasons to use the 24/7 service. In addition, the paper revealed library management concerns of the24/7 service. Three implications, which have been guided by Scott Bennett's theory of learning commons for planning library space, were drawn from the findings in this paper.展开更多
文摘This article introduces several of the more significant service delivery innovations and their resulting accomplishments instigated by Dongguan Library(thereafter abbreviated as DGL) in recent years. The textual exposition of this paper is based on a case study of DGL by this author about its user-centered vision, mission, immediate objectives and the exhibited service performance within a contextual environment of collegial support from its professional peers. After a five-year period of intensive efforts on such focused professional development and practice, DGL has completed its information service mapping and information delivery for the entire municipality of Dongguan on a 7-day and twentyfour-hour(7/24) basis. This singular feast of accomplishment seems to suggest the moral that any significant development of scale of a municipal library has to be in keeping pace closely with the progress of the society at large in general and with the changing information demands of its local clientele in particular.
文摘Facing competition from Web-based information service development, academic librarians need to find ways to attract more users to the physical library buildings. This study investigated user needs and library management concerns for a 24/7 service through two surveys: 1) User feedback survey at Seton Hall University Library, and 2) Survey of Academic Library Deans and Directors in the USA. Based on these two surveys, the paper not only discussed the current status of libraries open 24/7 in the USA and showed the demographics of users of the 24/7 service at Seton Hall University, it also stated reasons to use the 24/7 service. In addition, the paper revealed library management concerns of the24/7 service. Three implications, which have been guided by Scott Bennett's theory of learning commons for planning library space, were drawn from the findings in this paper.
