The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction m...The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction management is the orientation of network information service industry.展开更多
The technologies of electronic commerce and its effect on the enterprise information management are discussed.Remote database access,ASP and security technologies are analyzed.
The interrelation between knowledge economy,informatization,information technology and information service industry is discussed.The nature of knowledge,information and information technology is revealed.Finally,the p...The interrelation between knowledge economy,informatization,information technology and information service industry is discussed.The nature of knowledge,information and information technology is revealed.Finally,the paper analyzes the chance and challenge with which the conventional information service industry are confronted.展开更多
文摘The basic concept and characteristics of customer satisfaction management and the management mechanism and structure of network information service industry are described.It’s pointed out that customer satisfaction management is the orientation of network information service industry.
文摘The technologies of electronic commerce and its effect on the enterprise information management are discussed.Remote database access,ASP and security technologies are analyzed.
文摘The interrelation between knowledge economy,informatization,information technology and information service industry is discussed.The nature of knowledge,information and information technology is revealed.Finally,the paper analyzes the chance and challenge with which the conventional information service industry are confronted.