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民宿游客体验对行为意向的影响机制研究——以阳朔为例
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作者 董芷铭 于海涛 刘建艳 《管理科学与工程》 2024年第2期475-488,共14页
本文以阳朔为研究案例地,将国外民宿游客体验量表引入中国情境,将感知价值与游客满意度作为中介变量,基于刺激–机体–响应理论构建了链式中介理论模型。基于309份有效问卷数据,利用多元回归方法检验了民宿游客体验整体及其子维度与游... 本文以阳朔为研究案例地,将国外民宿游客体验量表引入中国情境,将感知价值与游客满意度作为中介变量,基于刺激–机体–响应理论构建了链式中介理论模型。基于309份有效问卷数据,利用多元回归方法检验了民宿游客体验整体及其子维度与游客行为意向的关系。研究发现:1) 民宿游客体验整体及子维度如物理和空间、社交互动、一致性、感知真实性和家的感觉对行为意向均有显著正向影响。2) 社交互动、感知真实性和一致性对感知价值有显著正向影响,民宿游客体验整体及子维度均对满意度有显著正向影响。3) 感知价值、游客满意度在民宿游客体验与行为意向之间起链式中介作用。本研究在理论上丰富了民宿研究的文献知识,扩展了SOR理论的引用范围,在实践中为民宿业的发展提供了依据和对策。 展开更多
关键词 民宿旅游 游客体验 行为意向 满意度 SOR理论
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在线旅游UGC对大学生旅游意愿影响研究
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作者 沈宇 董芷铭 《管理科学与工程》 2024年第5期963-977,共15页
移动互联网的飞速发展使得UGC成为现代旅游行业对外宣传的重要部分,人们特别是大学生群体在出游或者行程规划前会使用在线旅游平台查找游记、攻略等进行参考,但现有研究尚未厘清在线旅游UGC对大学生旅游意愿的影响因素及作用机理。文章... 移动互联网的飞速发展使得UGC成为现代旅游行业对外宣传的重要部分,人们特别是大学生群体在出游或者行程规划前会使用在线旅游平台查找游记、攻略等进行参考,但现有研究尚未厘清在线旅游UGC对大学生旅游意愿的影响因素及作用机理。文章综合技术接受模型、SOR理论和计划行为理论,探究在线旅游UGC对大学生旅游意愿的影响,及通过问卷调研,收集347份有效样本,并构建了在线旅游UGC影响大学生旅游意愿的模型框架,进行回归分析和中介效应检验。研究发现:在线旅游UGC的特点、感知有用性、感知易用性和感知价格正向影响态度,正向态度促使旅游意愿的形成,态度在模型中起中介作用,继而发现在线旅游UGC的特点、感知有用性、感知易用性和感知价格正向影响旅游意愿。该研究对于借力在线旅游UGC平台等数字媒介环境下的新兴传播形式提高游客旅游意愿,提升景区知名度具有一定的理论与实际意义。The rapid advancement of mobile internet has rendered UGC an integral component of the external promotion strategies employed by the contemporary tourism industry. Individuals, particularly college students, rely on online travel platforms to seek out travelogues and guides as references prior to embarking on their journeys or planning their itineraries. Nevertheless, existing research has yet to elucidate the influencing factors and mechanisms underlying the impact of online travel UGC on college students’ intentions to travel. This study integrates the Technology Acceptance Model, SOR theory, and Theory of Planned Behavior in order to investigate the influence exerted by online travel UGC on college students’ intentions to engage in tourism activities. By means of a questionnaire survey encompassing 347 valid samples collected, a model framework is constructed for regression analysis and mediation effect testing with regards to how online travel UGC influences college students’ intentions to embark on trips. The findings reveal that characteristics, perceived usefulness, perceived ease of use, and perceived price associated with online travel UGC positively affect attitudes which subsequently shape individuals’ intentions regarding tourism activities. Attitudes play a mediating role within this model and further demonstrate that characteristics, perceived usefulness, perceived ease of use, and perceived price have positive effects on individuals’ intentions related to tourism activities. This research holds both theoretical significance as well as practical implications for enhancing tourists’ willingness to visit scenic spots through emerging forms of communication such as leveraging online tourism UGC platforms within digital media environments. 展开更多
关键词 在线旅游UGC 大学生旅游 TAM模型 SOR理论 旅游意愿
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