Changes in technology have dramatically changed the tax administration landscape and challenged the way the revenue agencies go about their work by gathering and analyzing information,supporting taxpayers and encourag...Changes in technology have dramatically changed the tax administration landscape and challenged the way the revenue agencies go about their work by gathering and analyzing information,supporting taxpayers and encouraging their participation.Revenue agencies need to keep pace with rapid changes in technology and the industries,and lay a strong foundation for future innovation.This article focuses on seven key strategies that help bring a new mindset to tax administration,workforce management and the customer experience,namely:(i)get digital to the core,(ii)unlock the power of data,(iii)reimagine the workforce,(iv)improve the tax experience,(v)tax new stuff fast,(vi)embrace the end-to-end tax community,and(vii)balance competing priorities.The seven keys to transformation include three internal shifts,three external shifts,and one strategic mindset shift.Internally,agencies will need to transform by rethinking digital workflows,data management and the workforce.Externally,agencies will need to become nimbler in order to enhance the taxpayer experience,develop processes to keep pace with economic reality,and deepen relationships with stakeholders in the taxation ecosystem.Finally,agencies will have to address head-on the paradoxical demands of the digital ecosystem they occupy.展开更多
文摘Changes in technology have dramatically changed the tax administration landscape and challenged the way the revenue agencies go about their work by gathering and analyzing information,supporting taxpayers and encouraging their participation.Revenue agencies need to keep pace with rapid changes in technology and the industries,and lay a strong foundation for future innovation.This article focuses on seven key strategies that help bring a new mindset to tax administration,workforce management and the customer experience,namely:(i)get digital to the core,(ii)unlock the power of data,(iii)reimagine the workforce,(iv)improve the tax experience,(v)tax new stuff fast,(vi)embrace the end-to-end tax community,and(vii)balance competing priorities.The seven keys to transformation include three internal shifts,three external shifts,and one strategic mindset shift.Internally,agencies will need to transform by rethinking digital workflows,data management and the workforce.Externally,agencies will need to become nimbler in order to enhance the taxpayer experience,develop processes to keep pace with economic reality,and deepen relationships with stakeholders in the taxation ecosystem.Finally,agencies will have to address head-on the paradoxical demands of the digital ecosystem they occupy.
