Servitization of manufacturing has become one of the main pathways for transition and upgrade in the manufacturing industry.New information and communication technologies(ICTs),such as the Internet of Things,Big Data,...Servitization of manufacturing has become one of the main pathways for transition and upgrade in the manufacturing industry.New information and communication technologies(ICTs),such as the Internet of Things,Big Data,and Cloud Computing have enabled the servitization of manufacturing in terms of value creation,resource management,and supply chain management.This study presents a comprehensive review on the servitization in operations management in the era of new ICTs.A new value chain framework is proposed under the business model that revolves around servitization,which showcases the new activities and ways of implementation in the era of new ICTs.The virtualization,configuration,and evaluation of integrated manufacturing and service resources are analyzed.In particular,the methods used in new ICT-supported resource management platforms are surveyed.Problems in the supply chain management in manufacturing services(including the selection of partners,as well as the coordination,planning,and scheduling among members)are presented.This study concludes with a discussion on state-of-the-art servitization in operations management in the era of new ICTs.展开更多
基金This work is supported by the research grant from the National Natural Science Foundation of China(Grant Nos.71602081,71871142,and 71672078)the Belt and Road Special Project of Lanzhou University(Grant No.20181dbryb015)and the Fundamental Research Funds for the Central Universities(Grant No.2020jbkyzy036).
文摘Servitization of manufacturing has become one of the main pathways for transition and upgrade in the manufacturing industry.New information and communication technologies(ICTs),such as the Internet of Things,Big Data,and Cloud Computing have enabled the servitization of manufacturing in terms of value creation,resource management,and supply chain management.This study presents a comprehensive review on the servitization in operations management in the era of new ICTs.A new value chain framework is proposed under the business model that revolves around servitization,which showcases the new activities and ways of implementation in the era of new ICTs.The virtualization,configuration,and evaluation of integrated manufacturing and service resources are analyzed.In particular,the methods used in new ICT-supported resource management platforms are surveyed.Problems in the supply chain management in manufacturing services(including the selection of partners,as well as the coordination,planning,and scheduling among members)are presented.This study concludes with a discussion on state-of-the-art servitization in operations management in the era of new ICTs.
