Financial technology(Fintech)makes a significant contribution to the financial system by reducing costs,providing higher quality services and increasing customer satisfaction.Hence,new studies play an essential role t...Financial technology(Fintech)makes a significant contribution to the financial system by reducing costs,providing higher quality services and increasing customer satisfaction.Hence,new studies play an essential role to improve Fintech investments.This study evaluates Fintech-based investments of European banking services with an application of an original methodology that considers interval type-2(IT2)fuzzy decision-making trial and evaluation laboratory and IT2 fuzzy TOPSIS models.Empirical findings are controlled for consistency by applying the VIKOR method.Moreover,we conduct a sensitivity analysis by considering six distinct cases.This study contributes to the existing literature by identifying the most important Fintech-based investment alternatives to improve the financial performance of European banks.Our empirical findings illustrate that results are coherent,reliable,and identify“competitive advantage”as the most important factor among Fintech-based determinants.Moreover,“payment and money transferring systems”are the most important Fintech-based investment alternatives.It is recommended that,among Fintech-based investments,European banks should mainly focus on payment and money transferring alternatives to attract the attention of customers and satisfy their expectations.This is also believed to have a positive impact on the ease of bank’receivable collection.Another important point is that Fintech-based investments in money transferring systems could help to decrease costs.展开更多
文摘Financial technology(Fintech)makes a significant contribution to the financial system by reducing costs,providing higher quality services and increasing customer satisfaction.Hence,new studies play an essential role to improve Fintech investments.This study evaluates Fintech-based investments of European banking services with an application of an original methodology that considers interval type-2(IT2)fuzzy decision-making trial and evaluation laboratory and IT2 fuzzy TOPSIS models.Empirical findings are controlled for consistency by applying the VIKOR method.Moreover,we conduct a sensitivity analysis by considering six distinct cases.This study contributes to the existing literature by identifying the most important Fintech-based investment alternatives to improve the financial performance of European banks.Our empirical findings illustrate that results are coherent,reliable,and identify“competitive advantage”as the most important factor among Fintech-based determinants.Moreover,“payment and money transferring systems”are the most important Fintech-based investment alternatives.It is recommended that,among Fintech-based investments,European banks should mainly focus on payment and money transferring alternatives to attract the attention of customers and satisfy their expectations.This is also believed to have a positive impact on the ease of bank’receivable collection.Another important point is that Fintech-based investments in money transferring systems could help to decrease costs.
