One of the major challenges to build a task-oriented dialogue system is that dialogue state transition frequently happens between multiple domains such as booking hotels or restaurants.Recently,the encoder-decoder mod...One of the major challenges to build a task-oriented dialogue system is that dialogue state transition frequently happens between multiple domains such as booking hotels or restaurants.Recently,the encoder-decoder model based on the end-to-end neural network has become an attractive approach to meet this challenge.However,it usually requires a sufficiently large amount of training data and it is not flexible to handle dialogue state transition.This paper addresses these problems by proposing a simple but practical framework called Multi-Domain KB-BOT(MDKB-BOT),which leverages both neural networks and rule-based strategy in natural language understanding(NLU)and dialogue management(DM).Experiments on the data set of the Chinese Human-Computer Dialogue Technology Evaluation Campaign show that MDKB-BOT achieves competitive performance on several evaluation metrics,including task completion rate and user satisfaction.展开更多
基金This work was supported by Beijing Natural Science Foundation(No.4174098)National Natural Science Foundation of China(No.61702047)the Fundamental Research Funds for the Central Universities(No.2017RC02).
文摘One of the major challenges to build a task-oriented dialogue system is that dialogue state transition frequently happens between multiple domains such as booking hotels or restaurants.Recently,the encoder-decoder model based on the end-to-end neural network has become an attractive approach to meet this challenge.However,it usually requires a sufficiently large amount of training data and it is not flexible to handle dialogue state transition.This paper addresses these problems by proposing a simple but practical framework called Multi-Domain KB-BOT(MDKB-BOT),which leverages both neural networks and rule-based strategy in natural language understanding(NLU)and dialogue management(DM).Experiments on the data set of the Chinese Human-Computer Dialogue Technology Evaluation Campaign show that MDKB-BOT achieves competitive performance on several evaluation metrics,including task completion rate and user satisfaction.
