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基于电话销售语音数据的客户购车意向甄别模型
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作者 白雪峰 熊子瑜 王汉生 《经济管理学刊》 2024年第2期189-216,共28页
电话销售在汽车营销中扮演着关键角色,但其面临着市场上客户意向差异显著的挑战。这一差异大大增加了电话销售人员的工作难度,降低了营销效率。因此,通过客户的回答准确甄别出具有真实购车意向的重点客户,是提升电话销售效率和效果的关... 电话销售在汽车营销中扮演着关键角色,但其面临着市场上客户意向差异显著的挑战。这一差异大大增加了电话销售人员的工作难度,降低了营销效率。因此,通过客户的回答准确甄别出具有真实购车意向的重点客户,是提升电话销售效率和效果的关键。本文基于语音分析技术提出了一个客户购车意向甄别模型。该模型通过分析电话录音,从客户的情绪维度、态度维度以及认知维度来建立指标体系,并利用逻辑回归方法来构建分类模型。本文使用542条真实客户的语音数据进行验证,结果表明客户的情绪唤醒度和耐心程度与他们的购车意向存在显著的相关性。原模型、AIC模型和BIC模型外样本检验的AUC值均超过了92%,展现了出色的识别精度。此外,为衡量该模型在真实场景下的性能,将负例通过Bootstrap方法扩大,同时保持正例不变,发现在23.1%的覆盖率下,模型可实现90%的正例捕获率,进一步证明了其在实际应用中的有效性和可靠性。 展开更多
关键词 汽车行业 电话销售 语音分析 逻辑回归
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Materials genome engineering accelerates the research and development of organic and perovskite photovoltaics
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作者 Ying Shang ziyu xiong +3 位作者 Kang An Jens A.Hauch Christoph J.Brabec Ning Li 《Materials Genome Engineering Advances》 2024年第1期38-63,共26页
The emerging photovoltaic(PV)technologies,such as organic and perovskite PVs,have the characteristics of complex compositions and processing,resulting in a large multidimensional parameter space for the development an... The emerging photovoltaic(PV)technologies,such as organic and perovskite PVs,have the characteristics of complex compositions and processing,resulting in a large multidimensional parameter space for the development and optimization of the technologies.Traditional manual methods are time-consuming and laborintensive in screening and optimizing material properties.Materials genome engineering(MGE)advances an innovative approach that combines efficient experimentation,big database and artificial intelligence(AI)algorithms to accelerate materials research and development.High-throughput(HT)research platforms perform multidimensional experimental tasks rapidly,providing a large amount of reliable and consistent data for the creation of materials databases.Therefore,the development of novel experimental methods combining HT and AI can accelerate materials design and application,which is beneficial for establishing material-processing-property relationships and overcoming bottlenecks in the development of emerging PV technologies.This review introduces the key technologies involved in MGE and overviews the accelerating role of MGE in the field of organic and perovskite PVs. 展开更多
关键词 artificial intelligence emerging photovoltaic technology high-throughput experiment materials genome engineering organic solar cells perovskite solar cells
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