Turkey has given importance to the development of the automobile industry since the Ottoman period.While the Ottomans,who were aware of the development process of the automobile industry in the world,provided transpor...Turkey has given importance to the development of the automobile industry since the Ottoman period.While the Ottomans,who were aware of the development process of the automobile industry in the world,provided transportation by horse-drawn carriage,they thought of importing automobiles for the Sultan and high-level bureaucrats in an effort to switch to automobile transportation.However,after the proclamation of the Republic,automobile production started,just like airplanes.While a factory was established for the production of a domestic aircraft,the first automobile production facility was established in Istanbul in 1929 by the American Ford company.This factory was closed after a short time due to the world economic crisis.After the activities of the Kayseri Aircraft Factory,which lasted until 1948,came to an end,this time,Revolution car prototypes could be manufactured completely domestically in 1961.After the project,which did not go into mass production,the KoçGroup started to produce the domestically-made Anadol car with technology transfer from multiple sources in 1967,but the production of Anadol continued until 1984.In 1971,Renault cars started to be produced under the French Renault license,and TOFAŞcars under the Italian FIAT license.Towards the end of the 1970s,creative imitation applications were made in TOFAŞcars with the bird series.In the 1990s,the production of Japanese Honda and Toyota and South Korean Hyundai cars started.In 2011,the idea of producing a domestic automobile emerged,the Devrim automobile was taken as an example in this project,the first Togg prototype was manufactured with technology transfer from multiple sources in December 2018,and it was announced that mass production would begin in March 2023.The 12-year period from 2011 to 2023 is too long for the creation of a domestic automobile.It has been understood that this long process has been passed in order to regain the pre-1980 level of technological ability.However,the most important thing is the transition from the creative imitation stage to the innovation stage.Our wish is that this process can be shortened with phase skipping approaches.展开更多
Developing countries are encouraged to pursue environmental protection and industrial development simultaneously,although it is a big challenge to reach win-win situation.This study explored the relationshipbetween en...Developing countries are encouraged to pursue environmental protection and industrial development simultaneously,although it is a big challenge to reach win-win situation.This study explored the relationshipbetween environmental regulations and the industry enhancement in developing countries through conducting an empirical analysis of the impact of environmental regulationson Chinese automobile industry.In the empirical analysis,a total of64Chinese automobile enterprises were investigated,the Malmquist index of total factor productivity was adopted to determine the productivity of Chinese automobiles,and the two-step system Generalised Method of Moments(GMM)estimation was used for the regressionanalysis.The resultsshowedthat environmental regulations negatively affected the productivity and technology of Chinese automobile industry during 2004-2018.The production costof automobile industry in China was rising sharply,and the productivity and technological progress of Chinese automobile industry were impeded significantly.The case of Chinese automobile industry illustrated that strict environmental requirements can negatively impact industry productivity by increasing production costs and squeezing industry profits.展开更多
In recent years, electric vehicles have become popular among national governments, sectors and the general public. During January to October of 2017, the production output of China's new energy vehicles had surpasse...In recent years, electric vehicles have become popular among national governments, sectors and the general public. During January to October of 2017, the production output of China's new energy vehicles had surpassed 0.5 million units,展开更多
After the second world war, Japan and Korea realized their dream for automobiles. The development of the automobile industry has given an impetus to their whole national economy. When will the Chinese dream for automo...After the second world war, Japan and Korea realized their dream for automobiles. The development of the automobile industry has given an impetus to their whole national economy. When will the Chinese dream for automobiles come true? With this question in mind, our reporter interviewed Mr. Miao Yu. He briefed the reporter on the past,展开更多
While analyzing how the global automobile landscape has shifted and what role the Chinese automobile industry is playing in the global value chain,this paper points out that traditional automobile superpowers are bein...While analyzing how the global automobile landscape has shifted and what role the Chinese automobile industry is playing in the global value chain,this paper points out that traditional automobile superpowers are being overtaken by emerging markets and countries;though China’s position in the global automobile industry keeps rising,it is yet to be intimately involved and incorporated into each link of the global value chain.China is now somehow stuck in the middle reaches of the global value chain and is susceptible to being replaced by other countries and regions in the global automobile trade.Under new circumstances,the Chinese automobile industry must step up its transformation from depending on scale and speed to seeking quality and profitability.Not only must China consistently and steadily promote openness within its automobile industry and steadfastly hold on to trade liberalization and economic globalization,but also must deepen its reform to improve the internal institutional environment for the development of its automobile industry.展开更多
China’s automobile industrydevelopment can be dividedinto two stages. The first stage(1953-1978)focused on developing the No.1Auto Plant,No.2 Auto Plant and abatch of factories for producingautomobile components to m...China’s automobile industrydevelopment can be dividedinto two stages. The first stage(1953-1978)focused on developing the No.1Auto Plant,No.2 Auto Plant and abatch of factories for producingautomobile components to meet theneeds of national economicdevelopment,laying a foundationfor the automobile industry,Becauseof the deficiency of nationalcomprehensive strength and theimplementation of the plannedeconomic management system,automobile products were in shortsupply for a long time. The second stage(1978-1993)witnessed the rapid developmentafter China introduced the reformand opening policy.The annualaverage growth rate of automobileoutput stood at 13 percent,and thatof motors at 40 percent.展开更多
With a long industrial chain and a powerful ability to drive other industries,the automobile manufacturing industry has a prominent strategic position in the national economy.In recent years,many countries have put on...With a long industrial chain and a powerful ability to drive other industries,the automobile manufacturing industry has a prominent strategic position in the national economy.In recent years,many countries have put on their agenda the digitalization of the automobile manufacturing industry,leading to an connected,autonomous,shared,and electric(also known as CASE)①development trend in the industry.As one of the six major automobile industry clusters in China,the Chengdu-Chongqing economic circle has achieved initial results in the digital transformation of the automobile manufacturing industry.However,the region is still faced with some constraints,such as insufficient digital infrastructure,relatively slow development of new automobile products,insufficient innovation ability of the automobile industry,and complex digital transformation of small and medium-sized automobile enterprises(automobile SMEs).This paper intends to construct a framework for the mechanism of action of the digital transformation in the automobile manufacturing industry,analyze the effects of the digital transformation of the automobile manufacturing industry in the Chengdu-Chongqing economic circle,and propose feasible paths for the digital transformation of the automobile manufacturing industry in the region by drawing on domestic and international experience in this regard.The specific paths include:(a)Smoothing the“dual-core”data chain to facilitate the digital transformation of the automobile manufacturing industry;(b)Developing the new energy vehicle(NEV)industry to upgrade the quality of automobile products;(c)Achieving corner overtaking in the digital transformation of the automobile manufacturing industry with digital technology;(d)Jointly building the automobile industrial park to promote the digital transformation of the industry;(e)Addressing problems facing automobile SMEs in digital transformation via targeted policy tools.展开更多
In the automobile industry, especially in its modem era, large amount of technologies have been generated to produce automobiles. The technological evolution in this industry is formed by complicated effects of the em...In the automobile industry, especially in its modem era, large amount of technologies have been generated to produce automobiles. The technological evolution in this industry is formed by complicated effects of the emergence of some milestone inventions and interaction, integration, and succession among diverse technologies. It's a big challenge to sort out crucial inventions and technologies progresses that mainly form this industry's technological evolution. We use patent citation data and apply network analytical techniques to reveal characteristics of the "backbone" in the automobile industry's technological evolution. We employ three algorithms respectively to explore the main path of the technological evolution, the most important subnetwork which outlines the main characteristics of the industry's technological evolution, and the most important technological inventions (act as authorities and hubs of the technological evolution) in the industry. Main results are reported in detail by tables, figures and interpretations to disclose the most influential technologically developing path, pivotal transfers in technological trajectories, and important technological convergences and divergences over time, of the modem era automobile industry.展开更多
Wuxi Institute of Technology,Wuxi Jiangsu 214000Ⅰ.Introduction Car has gone through more than 100 years since its birth of the last century.Since Carl.Benz made the first three-wheeled vehicle with the speed of 18 ki...Wuxi Institute of Technology,Wuxi Jiangsu 214000Ⅰ.Introduction Car has gone through more than 100 years since its birth of the last century.Since Carl.Benz made the first three-wheeled vehicle with the speed of 18 kilometers per hour,now we’ve already have the super roadster that only needs little more than展开更多
Car has gone through more than 100 years since its birth of the last century. SinceCarl. Benz made the first threewheeled vehicle with the speed of 18 kilometers per hour, now we’ve already have the super roadster th...Car has gone through more than 100 years since its birth of the last century. SinceCarl. Benz made the first threewheeled vehicle with the speed of 18 kilometers per hour, now we’ve already have the super roadster that only needs little more than three seconds accelerating from zero speed to 100 km/h. The speed of the motor vehicle development is so amazing during these 100 years. At the same time, a number of giants appear in this industry, and they created the well-known companies such as GM, Ford, Toyota, and Honda that make pivotal influence to their national economy. The main reason these companies are successful is that they make the specific segmentation of the automobile industry and proper market positioning of their brand. Now, I will take the car industry segmentation and Beatle market positioning for example.展开更多
Based on the analysis on the development of the cooperative commerce inautomobile industry, the systematic model of the cooperative commerce chain in automobile industryis illustrated, the flow of agent-based NCCC (ne...Based on the analysis on the development of the cooperative commerce inautomobile industry, the systematic model of the cooperative commerce chain in automobile industryis illustrated, the flow of agent-based NCCC (network-based cooperative commerce chain) system isdescribed, and the method and NCCC system in automobile industry are developed, and so thecorrectness and the feasibility of the theory and the method are confirmed.展开更多
The purpose of this paper is to analyze the status of the automobile industry on utilizing FDI in China. So firstly this paper has introduced the scale of auto industry absorbing FDI, and the stock ownership structure...The purpose of this paper is to analyze the status of the automobile industry on utilizing FDI in China. So firstly this paper has introduced the scale of auto industry absorbing FDI, and the stock ownership structure of the joint ventures. Then on this basis, the paper has analyzed the positive and negative influence that FDI brings to the auto industry. Finally some countermeasures have been put forward.展开更多
This paper is based on a study of the Chinese automobile market and industry and aims at proposing marketing recommendations for Chinese automakers. We approach the problem by putting the customer at the central focal...This paper is based on a study of the Chinese automobile market and industry and aims at proposing marketing recommendations for Chinese automakers. We approach the problem by putting the customer at the central focal point of all marketing operations. We look for agile opportunities in the Chinese automobile industry and identify customers' needs and expectations in the current and future markets and propose solutions to satisfy those needs. We, then, develop a strategic marketing framework based on the 5P marketing model and Blue Ocean Strategy to make best use of the agile opportunities.展开更多
According to the White Paper on Development of 2016New Energy Automobile Electronic Industry released recently by the Electronic Science 8c Technology Intelligence Research Institute of Industry and Information Techno...According to the White Paper on Development of 2016New Energy Automobile Electronic Industry released recently by the Electronic Science 8c Technology Intelligence Research Institute of Industry and Information Technology Ministry,China’s new energy automobile electronic industrial scale achieved nearly RMB 4.5 billion in 2015 and it is expected to reach RMB 23.7 billion by 2020 with展开更多
With the vigorous development of automobile industry,in-vehicle network is also constantly upgraded to meet data transmission requirements of emerging applications.The main transmission requirements are low latency an...With the vigorous development of automobile industry,in-vehicle network is also constantly upgraded to meet data transmission requirements of emerging applications.The main transmission requirements are low latency and certainty especially for autonomous driving.Time sensitive networking(TSN)based on Ethernet gives a possible solution to these requirements.Previous surveys usually investigated TSN from a general perspective,which referred to TSN of various application fields.In this paper,we focus on the application of TSN to the in-vehicle networks.For in-vehicle networks,we discuss all related TSN standards specified by IEEE 802.1 work group up to now.We further overview and analyze recent literature on various aspects of TSN for automotive applications,including synchronization,resource reservation,scheduling,certainty,software and hardware.Application scenarios of TSN for in-vehicle networks are analyzed one by one.Since TSN of in-vehicle network is still at a very initial stage,this paper also gives insights on open issues,future research directions and possible solutions.展开更多
Voices of Customer” (VOC) is a driving force for new product development.The macro viewpoint of market perspective,a more global aspect of VOC,can reflect the overall situation of the state of art of market competi...Voices of Customer” (VOC) is a driving force for new product development.The macro viewpoint of market perspective,a more global aspect of VOC,can reflect the overall situation of the state of art of market competition,by means of competitors status analysis,market opportunities seeking,and then provide a quantitative guidelines and assessment for the development of new products.In this paper,a systematic approach for the planning of new products,which is established on the macro viewpoint of market perspective,is proposed.A set of enabling techniques is also developed to overcome difficulties and to meet challenging involved in the planning.A typical engineering case study for a new vehicle program development is used to demonstrate the feasibility and effectiveness.展开更多
In today’s fast-challenging business environment,automobile manufacturers are required to supply customers with high-quality vehicles at competitive prices.However,existing research on factors influencing service qua...In today’s fast-challenging business environment,automobile manufacturers are required to supply customers with high-quality vehicles at competitive prices.However,existing research on factors influencing service quality lacks a detailed and systematic understanding,and there is no consensus study on causal relationship and measuring the weights of service quality factors in the automotive manufacturing industry.This study provides an integrated technique for evaluating the automotive service quality in the context of VinFast-the Vietnamese leading brand.First,the Grey Theory System(GTS)is utilized to estimate the subjective views of the decision maker(DM)and overcome incomplete and vague decision information.Then,a Decision-Making Trial and Evaluation Laboratory approach integrated with GTS(Grey-DEMATEL)is proposed not only to define the cause-effect factors but also to quantify the causal relationship of proposed criteria,which is based on comprehensive analyses of the current service quality literature and experts’opinions,as well as to capture the criteria weights.The results show that the weights of main criteria can be sorted as follow:Tangibility>Reliability>Assurance>Pricing>Empathy>Responsiveness.Among the proposed sub-criteria,Pricing is the top concern compared to other dimensions,making it a prerequisite for VinFast.The causal relationships of VinFast’s service quality are discovered by the Grey-DEMATEL technique.The findings also indicated a rising need for VinFast to focus on Empathy.Furthermore,the proposed model might be used as a decision support tool to contribute to the literature on service quality,provide recommendations for future study,and assist managers in improving service qualitymore efficiently.展开更多
文摘Turkey has given importance to the development of the automobile industry since the Ottoman period.While the Ottomans,who were aware of the development process of the automobile industry in the world,provided transportation by horse-drawn carriage,they thought of importing automobiles for the Sultan and high-level bureaucrats in an effort to switch to automobile transportation.However,after the proclamation of the Republic,automobile production started,just like airplanes.While a factory was established for the production of a domestic aircraft,the first automobile production facility was established in Istanbul in 1929 by the American Ford company.This factory was closed after a short time due to the world economic crisis.After the activities of the Kayseri Aircraft Factory,which lasted until 1948,came to an end,this time,Revolution car prototypes could be manufactured completely domestically in 1961.After the project,which did not go into mass production,the KoçGroup started to produce the domestically-made Anadol car with technology transfer from multiple sources in 1967,but the production of Anadol continued until 1984.In 1971,Renault cars started to be produced under the French Renault license,and TOFAŞcars under the Italian FIAT license.Towards the end of the 1970s,creative imitation applications were made in TOFAŞcars with the bird series.In the 1990s,the production of Japanese Honda and Toyota and South Korean Hyundai cars started.In 2011,the idea of producing a domestic automobile emerged,the Devrim automobile was taken as an example in this project,the first Togg prototype was manufactured with technology transfer from multiple sources in December 2018,and it was announced that mass production would begin in March 2023.The 12-year period from 2011 to 2023 is too long for the creation of a domestic automobile.It has been understood that this long process has been passed in order to regain the pre-1980 level of technological ability.However,the most important thing is the transition from the creative imitation stage to the innovation stage.Our wish is that this process can be shortened with phase skipping approaches.
文摘Developing countries are encouraged to pursue environmental protection and industrial development simultaneously,although it is a big challenge to reach win-win situation.This study explored the relationshipbetween environmental regulations and the industry enhancement in developing countries through conducting an empirical analysis of the impact of environmental regulationson Chinese automobile industry.In the empirical analysis,a total of64Chinese automobile enterprises were investigated,the Malmquist index of total factor productivity was adopted to determine the productivity of Chinese automobiles,and the two-step system Generalised Method of Moments(GMM)estimation was used for the regressionanalysis.The resultsshowedthat environmental regulations negatively affected the productivity and technology of Chinese automobile industry during 2004-2018.The production costof automobile industry in China was rising sharply,and the productivity and technological progress of Chinese automobile industry were impeded significantly.The case of Chinese automobile industry illustrated that strict environmental requirements can negatively impact industry productivity by increasing production costs and squeezing industry profits.
文摘In recent years, electric vehicles have become popular among national governments, sectors and the general public. During January to October of 2017, the production output of China's new energy vehicles had surpassed 0.5 million units,
文摘After the second world war, Japan and Korea realized their dream for automobiles. The development of the automobile industry has given an impetus to their whole national economy. When will the Chinese dream for automobiles come true? With this question in mind, our reporter interviewed Mr. Miao Yu. He briefed the reporter on the past,
基金the research result of “A Study on the Chinese Countermeasures to the International Digital Trade Barriers”,a project of the National Social Sciences Fund of China(17BGJ017)supported by the Fundamental Research Funds for the Central Universities(15YB12)
文摘While analyzing how the global automobile landscape has shifted and what role the Chinese automobile industry is playing in the global value chain,this paper points out that traditional automobile superpowers are being overtaken by emerging markets and countries;though China’s position in the global automobile industry keeps rising,it is yet to be intimately involved and incorporated into each link of the global value chain.China is now somehow stuck in the middle reaches of the global value chain and is susceptible to being replaced by other countries and regions in the global automobile trade.Under new circumstances,the Chinese automobile industry must step up its transformation from depending on scale and speed to seeking quality and profitability.Not only must China consistently and steadily promote openness within its automobile industry and steadfastly hold on to trade liberalization and economic globalization,but also must deepen its reform to improve the internal institutional environment for the development of its automobile industry.
文摘China’s automobile industrydevelopment can be dividedinto two stages. The first stage(1953-1978)focused on developing the No.1Auto Plant,No.2 Auto Plant and abatch of factories for producingautomobile components to meet theneeds of national economicdevelopment,laying a foundationfor the automobile industry,Becauseof the deficiency of nationalcomprehensive strength and theimplementation of the plannedeconomic management system,automobile products were in shortsupply for a long time. The second stage(1978-1993)witnessed the rapid developmentafter China introduced the reformand opening policy.The annualaverage growth rate of automobileoutput stood at 13 percent,and thatof motors at 40 percent.
文摘With a long industrial chain and a powerful ability to drive other industries,the automobile manufacturing industry has a prominent strategic position in the national economy.In recent years,many countries have put on their agenda the digitalization of the automobile manufacturing industry,leading to an connected,autonomous,shared,and electric(also known as CASE)①development trend in the industry.As one of the six major automobile industry clusters in China,the Chengdu-Chongqing economic circle has achieved initial results in the digital transformation of the automobile manufacturing industry.However,the region is still faced with some constraints,such as insufficient digital infrastructure,relatively slow development of new automobile products,insufficient innovation ability of the automobile industry,and complex digital transformation of small and medium-sized automobile enterprises(automobile SMEs).This paper intends to construct a framework for the mechanism of action of the digital transformation in the automobile manufacturing industry,analyze the effects of the digital transformation of the automobile manufacturing industry in the Chengdu-Chongqing economic circle,and propose feasible paths for the digital transformation of the automobile manufacturing industry in the region by drawing on domestic and international experience in this regard.The specific paths include:(a)Smoothing the“dual-core”data chain to facilitate the digital transformation of the automobile manufacturing industry;(b)Developing the new energy vehicle(NEV)industry to upgrade the quality of automobile products;(c)Achieving corner overtaking in the digital transformation of the automobile manufacturing industry with digital technology;(d)Jointly building the automobile industrial park to promote the digital transformation of the industry;(e)Addressing problems facing automobile SMEs in digital transformation via targeted policy tools.
基金supported by the National Science Foundation of China under grant No. 71072124 Research Foundation of Liaoning Educational Committee under grant No. W2010075 the Fundamental Research Funds for the Central Universities under grant No. 2011JC008
文摘In the automobile industry, especially in its modem era, large amount of technologies have been generated to produce automobiles. The technological evolution in this industry is formed by complicated effects of the emergence of some milestone inventions and interaction, integration, and succession among diverse technologies. It's a big challenge to sort out crucial inventions and technologies progresses that mainly form this industry's technological evolution. We use patent citation data and apply network analytical techniques to reveal characteristics of the "backbone" in the automobile industry's technological evolution. We employ three algorithms respectively to explore the main path of the technological evolution, the most important subnetwork which outlines the main characteristics of the industry's technological evolution, and the most important technological inventions (act as authorities and hubs of the technological evolution) in the industry. Main results are reported in detail by tables, figures and interpretations to disclose the most influential technologically developing path, pivotal transfers in technological trajectories, and important technological convergences and divergences over time, of the modem era automobile industry.
文摘Wuxi Institute of Technology,Wuxi Jiangsu 214000Ⅰ.Introduction Car has gone through more than 100 years since its birth of the last century.Since Carl.Benz made the first three-wheeled vehicle with the speed of 18 kilometers per hour,now we’ve already have the super roadster that only needs little more than
文摘Car has gone through more than 100 years since its birth of the last century. SinceCarl. Benz made the first threewheeled vehicle with the speed of 18 kilometers per hour, now we’ve already have the super roadster that only needs little more than three seconds accelerating from zero speed to 100 km/h. The speed of the motor vehicle development is so amazing during these 100 years. At the same time, a number of giants appear in this industry, and they created the well-known companies such as GM, Ford, Toyota, and Honda that make pivotal influence to their national economy. The main reason these companies are successful is that they make the specific segmentation of the automobile industry and proper market positioning of their brand. Now, I will take the car industry segmentation and Beatle market positioning for example.
基金National Natural Science Foundation of China (No.70172016)
文摘Based on the analysis on the development of the cooperative commerce inautomobile industry, the systematic model of the cooperative commerce chain in automobile industryis illustrated, the flow of agent-based NCCC (network-based cooperative commerce chain) system isdescribed, and the method and NCCC system in automobile industry are developed, and so thecorrectness and the feasibility of the theory and the method are confirmed.
文摘The purpose of this paper is to analyze the status of the automobile industry on utilizing FDI in China. So firstly this paper has introduced the scale of auto industry absorbing FDI, and the stock ownership structure of the joint ventures. Then on this basis, the paper has analyzed the positive and negative influence that FDI brings to the auto industry. Finally some countermeasures have been put forward.
文摘This paper is based on a study of the Chinese automobile market and industry and aims at proposing marketing recommendations for Chinese automakers. We approach the problem by putting the customer at the central focal point of all marketing operations. We look for agile opportunities in the Chinese automobile industry and identify customers' needs and expectations in the current and future markets and propose solutions to satisfy those needs. We, then, develop a strategic marketing framework based on the 5P marketing model and Blue Ocean Strategy to make best use of the agile opportunities.
文摘According to the White Paper on Development of 2016New Energy Automobile Electronic Industry released recently by the Electronic Science 8c Technology Intelligence Research Institute of Industry and Information Technology Ministry,China’s new energy automobile electronic industrial scale achieved nearly RMB 4.5 billion in 2015 and it is expected to reach RMB 23.7 billion by 2020 with
文摘With the vigorous development of automobile industry,in-vehicle network is also constantly upgraded to meet data transmission requirements of emerging applications.The main transmission requirements are low latency and certainty especially for autonomous driving.Time sensitive networking(TSN)based on Ethernet gives a possible solution to these requirements.Previous surveys usually investigated TSN from a general perspective,which referred to TSN of various application fields.In this paper,we focus on the application of TSN to the in-vehicle networks.For in-vehicle networks,we discuss all related TSN standards specified by IEEE 802.1 work group up to now.We further overview and analyze recent literature on various aspects of TSN for automotive applications,including synchronization,resource reservation,scheduling,certainty,software and hardware.Application scenarios of TSN for in-vehicle networks are analyzed one by one.Since TSN of in-vehicle network is still at a very initial stage,this paper also gives insights on open issues,future research directions and possible solutions.
文摘Voices of Customer” (VOC) is a driving force for new product development.The macro viewpoint of market perspective,a more global aspect of VOC,can reflect the overall situation of the state of art of market competition,by means of competitors status analysis,market opportunities seeking,and then provide a quantitative guidelines and assessment for the development of new products.In this paper,a systematic approach for the planning of new products,which is established on the macro viewpoint of market perspective,is proposed.A set of enabling techniques is also developed to overcome difficulties and to meet challenging involved in the planning.A typical engineering case study for a new vehicle program development is used to demonstrate the feasibility and effectiveness.
文摘In today’s fast-challenging business environment,automobile manufacturers are required to supply customers with high-quality vehicles at competitive prices.However,existing research on factors influencing service quality lacks a detailed and systematic understanding,and there is no consensus study on causal relationship and measuring the weights of service quality factors in the automotive manufacturing industry.This study provides an integrated technique for evaluating the automotive service quality in the context of VinFast-the Vietnamese leading brand.First,the Grey Theory System(GTS)is utilized to estimate the subjective views of the decision maker(DM)and overcome incomplete and vague decision information.Then,a Decision-Making Trial and Evaluation Laboratory approach integrated with GTS(Grey-DEMATEL)is proposed not only to define the cause-effect factors but also to quantify the causal relationship of proposed criteria,which is based on comprehensive analyses of the current service quality literature and experts’opinions,as well as to capture the criteria weights.The results show that the weights of main criteria can be sorted as follow:Tangibility>Reliability>Assurance>Pricing>Empathy>Responsiveness.Among the proposed sub-criteria,Pricing is the top concern compared to other dimensions,making it a prerequisite for VinFast.The causal relationships of VinFast’s service quality are discovered by the Grey-DEMATEL technique.The findings also indicated a rising need for VinFast to focus on Empathy.Furthermore,the proposed model might be used as a decision support tool to contribute to the literature on service quality,provide recommendations for future study,and assist managers in improving service qualitymore efficiently.