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Spanning Boundaries in Offshore Outsourcing Firms: A Case Study on KM System Initiatives in Wipro Technologies
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作者 Zheng Wang Jing Chen 《Frontiers of Business Research in China》 2014年第1期49-72,共24页
Despite the increased attention on boundary spanning in organiz- ations, we still know surprisingly little about how boundaries are formed and what spanning activities can be applied to the context of offshore outsour... Despite the increased attention on boundary spanning in organiz- ations, we still know surprisingly little about how boundaries are formed and what spanning activities can be applied to the context of offshore outsourcing firms (OOFs). This paper examines the antecedents of boundary formation in OOFs and proposes that spanning activities can help OOFs to realize return from their IT investment in an effective and efficient manner. Our findings show that two theoretical models have been identified in this paper. The first model proposed that three boundaries are formed in the OOFs, namely structure, knowledge and subcultural boundaries. We explored the formation process and detailed with steps. The second model therefore is proposed to span these three boundaries and we have expiored detailed mechanisms in this paper. 展开更多
关键词 boundary spanning IT governance boundary spanners boundaryobjects
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Differentiation and dynamism within the IT development program
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作者 Xiaosong Jason Wu Wei Wayne Huang +2 位作者 Jacob Chia-An Tsai Gary Klein James J.Jiang 《Journal of Management Science and Engineering》 2020年第3期150-161,共12页
Information technology(IT)developments of large magnitude organize as collections of multiple projects into a single program,especially under dynamic conditions of market uncertainty that frequently change requirement... Information technology(IT)developments of large magnitude organize as collections of multiple projects into a single program,especially under dynamic conditions of market uncertainty that frequently change requirements or solutions midstream.Successful completion of an IT development program requires that the multiple teams work effec-tively together as well as independently in response to changes by relying on the differ-entiation of talent and knowledge available to the program manager.We consider and empirically support a model derived from principles in the multi-team systems(MTS)literature to determine the influence of differentiation among the IT program in the sharing of knowledge and information.The relationship from differentiation to program success is mediated by knowledge and information sharing,showing how to manage change through the dissemination of information and knowledge.Uncertainty of the market positively moderates the relation from differentiation among projects to infor-mation sharing.These findings contribute to the literature by empirically validating that MTS frameworks are exceptionally well suited for dealing with complex environments in the context of IT development. 展开更多
关键词 Program management Multi-team systems Information technology systems Systems development boundary spanning
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