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Insights into B2C E-Commerce Quality Using ISO 25010
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作者 Antonia Stefani Eleni Vamvatsikou Bill Vassiliadis 《Journal of Software Engineering and Applications》 2023年第11期622-639,共18页
This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 se... This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations. 展开更多
关键词 Electronic Commerce Software Quality business to consumer Targeted Software Design ISO 25010
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