This comprehensive study investigates the multifaceted impact of AI-powered personalization on strategic communications, delving deeply into its opportunities, challenges, and future directions. Employing a rigorous m...This comprehensive study investigates the multifaceted impact of AI-powered personalization on strategic communications, delving deeply into its opportunities, challenges, and future directions. Employing a rigorous mixed-methods approach, we conduct an in-depth analysis of the effects of AI-driven personalization on audience engagement, brand perception, and conversion rates across various industries and communication channels. Our findings reveal that while AI-powered personalization significantly enhances communication effectiveness and offers unprecedented opportunities for audience connection, it also raises critical ethical considerations and implementation challenges. The study contributes substantially to the growing body of literature on AI in communications, offering both theoretical insights and practical guidelines for professionals navigating this rapidly evolving landscape. Furthermore, we propose a novel framework for ethical AI implementation in strategic communications and outline a robust agenda for future research in this dynamic field.展开更多
Despite streamers having earned widespread attention,no studies have explored the relationship between streamers and customer engagement from a vocal–visual perspective in the livestreaming commerce context.Drawing o...Despite streamers having earned widespread attention,no studies have explored the relationship between streamers and customer engagement from a vocal–visual perspective in the livestreaming commerce context.Drawing on the elaboration likelihood model,we examine how streamers’speech rate and facial attractiveness influence customer engagement using 434 pieces of unstructured livestreaming video data extracted from Taobao.The findings show that speech rate is positively related to customer engagement behaviors.Facial attractiveness has a significant positive effect on the number of comments and viewers obtained,but it has no impact on the number of likes received in a livestream.Speech rate and facial attractiveness demonstrate a significant interaction effect,increasing customer engagement behaviors.Additionally,the numbers of comments and viewers obtained are positively related to sales performance.These results offer new insights into the vital role of streamers and provide practical implications for improving customer engagement in livestreaming commerce.展开更多
文摘This comprehensive study investigates the multifaceted impact of AI-powered personalization on strategic communications, delving deeply into its opportunities, challenges, and future directions. Employing a rigorous mixed-methods approach, we conduct an in-depth analysis of the effects of AI-driven personalization on audience engagement, brand perception, and conversion rates across various industries and communication channels. Our findings reveal that while AI-powered personalization significantly enhances communication effectiveness and offers unprecedented opportunities for audience connection, it also raises critical ethical considerations and implementation challenges. The study contributes substantially to the growing body of literature on AI in communications, offering both theoretical insights and practical guidelines for professionals navigating this rapidly evolving landscape. Furthermore, we propose a novel framework for ethical AI implementation in strategic communications and outline a robust agenda for future research in this dynamic field.
基金supported by the National Natural Science Foundation of China[grant number 72202185]the Fundamental Research Funds for the Central Universities[grant number SWU2109521]+1 种基金the Chongqing Social Science Planning Project[grant number 2020BS60]the Innovation Research 2035 Pilot Plan of Southwest University[grant number SWUPilotPlan026].
文摘Despite streamers having earned widespread attention,no studies have explored the relationship between streamers and customer engagement from a vocal–visual perspective in the livestreaming commerce context.Drawing on the elaboration likelihood model,we examine how streamers’speech rate and facial attractiveness influence customer engagement using 434 pieces of unstructured livestreaming video data extracted from Taobao.The findings show that speech rate is positively related to customer engagement behaviors.Facial attractiveness has a significant positive effect on the number of comments and viewers obtained,but it has no impact on the number of likes received in a livestream.Speech rate and facial attractiveness demonstrate a significant interaction effect,increasing customer engagement behaviors.Additionally,the numbers of comments and viewers obtained are positively related to sales performance.These results offer new insights into the vital role of streamers and provide practical implications for improving customer engagement in livestreaming commerce.
