To support high quality E-Services on Internet,this paper proposes a zero-input personalization CMR approach integrating the techniques of data mining,rule resolution,and information integrating ,concerning personal d...To support high quality E-Services on Internet,this paper proposes a zero-input personalization CMR approach integrating the techniques of data mining,rule resolution,and information integrating ,concerning personal data collecting technique ,Web data warehousing technique,personalization-oriented Web mining technique,personalization rule resolution technique,and personalization service recommending technique. The paper also gives the design of a CMR based personalization middleware system SmartWeh.展开更多
The purpose of this paper is to examine the relationships of e-service quality dimensions with overall internet banking service quality, and its effect on customer satisfaction in the USA banking industry. The propose...The purpose of this paper is to examine the relationships of e-service quality dimensions with overall internet banking service quality, and its effect on customer satisfaction in the USA banking industry. The proposed instrument dimensions are identified based on a questionnaire survey conducted in the US. Based on an extensive review of literature, this paper proposed eight dimensions for measuring overall internet banking service quality and its subsequent effect on customer satisfaction. Also, this research uses American internet banking users as survey targets for its empirical studies. The results show significant relationships among the e-service quality dimensions （efficiency, fulfillment, system availability, privacy, assurance/trust, site aesthetics, responsiveness, and contact）, overall internet banking service quality, and customer satisfaction. Little attention has been given in the literature to understanding of the e-service quality dimensions that influence overall internet banking service quality and the specific outcome of customer satisfaction. This paper empirically examines the relationships among the eight e-service quality dimensions, overall internet banking service quality, and customer satisfaction. The findings are important to enable bank managers to have a better understanding of the key e-service quality dimensions of internet banking that affect customer satisfaction. The primary limitations of this study are the scope and size of its sample.展开更多
E-service becomes an imperative requirement for E-government development. Successful adoption of E-service into E-government systems could help to palliate the conflict between ＂magnanimity information＂ and the user...E-service becomes an imperative requirement for E-government development. Successful adoption of E-service into E-government systems could help to palliate the conflict between ＂magnanimity information＂ and the users＇ limits in discriminating and using information. In this paper, we build an E-service model for E-government systems. This model is built for providing instant, active and personalized information customization services for system users according to their individual habits.展开更多
By integrating system thinking and social psychology, this paper presents an Activity System Theory (AST)1 approach to the platform design of e-service systems in general, and e-healthcare systems in specific. In th...By integrating system thinking and social psychology, this paper presents an Activity System Theory (AST)1 approach to the platform design of e-service systems in general, and e-healthcare systems in specific. In the first part, some important principles of AST and a sustainable model of human activity system are introduced. Then a project ‘Integrated Mobile Information System for Healthcare (IMIS)’ is presented to demonstrate how to construct a comprehensive platform for various complex e-service systems based on the sustainable model of AST. Our research focused on the complex e-healthcare system in Sweden, and the results showed that the model of AST can provide the designers of e-service system with a comprehensive and sustainable platform for designing various kinds of e-service systems.展开更多
This paper describes an innovative adaptive algorithmic modeling approach, for solving a wide class of e-business and strategic management problems under uncertainty conditions. The proposed methodology is based on ba...This paper describes an innovative adaptive algorithmic modeling approach, for solving a wide class of e-business and strategic management problems under uncertainty conditions. The proposed methodology is based on basic ideas and concepts of four key-field interrelated sciences, i.e., computing science, applied mathematics, management sciences and economic sciences. Furthermore, the fundamental scientific concepts of adaptability and uncertainty are shown to play a critical role of major importance for a （near） optimum solution of a class of complex e-business/services and strategic management problems. Two characteristic case studies, namely measuring e-business performance under certain environmental pressures and organizational constraints and describing the relationships between technology, innovation and firm performance, are considered as effective applications of the proposed adaptive algorithmic modeling approach. A theoretical time-dependent model for the evaluation of firm e-business performances is also proposed.展开更多
The paper focuses on the increasing development of e-services and an increase in interest in them. With e-government is developed, a collaboration between employees of public administration at different levels of the ...The paper focuses on the increasing development of e-services and an increase in interest in them. With e-government is developed, a collaboration between employees of public administration at different levels of the natural or legal persons according to their needs. The paper presents the electronic platforms of public administration services in Poland. The analysis of e-government was conducted based on selected statistics from reports prepared by the United Nations in 2010 and 2012. The data for the European Union and Poland are summarized in the table in order of occupied places in the ranking and evaluation of e-government and e-services in Poland on the background of world and the European Union are presented in the form of graphs.展开更多
Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Governme...Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Government grants to governments and societies, it faces many obstacles and challenges. Therefore, there are always a number of critical success factors and risks associated with e-Government. This paper highlights some of the key ones;it critically assesses key factors that influence e-Government services adoption and diffusion. Thus, the aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries, specifically in Jordan. Furthermore, this article investigates the challenges and barriers that must be overcome in order to successfully implement e-Government in Jordan. Semi-structured interviews were conducted and used in this study to collect the data. The results of this study show that the most significant challenges and factors influencing the implementation of e-Government services in Jordan are related to budgeting and financial costs, human expertise, social influence, technological issues, lack of awareness, resistance of public employees, data privacy and security, the legal framework, the needed technology, administrative obstacles, and trust or believing in e-Government. Conclusions, recommendations and future work are stated at the end of the paper.展开更多
This paper presents a First responder emergency response tool(EMApp)as a step towards achieving integrated emergency care in developing countries,the case of Uganda.The EMApp prototype has potential to support h...This paper presents a First responder emergency response tool(EMApp)as a step towards achieving integrated emergency care in developing countries,the case of Uganda.The EMApp prototype has potential to support health emergency response from various emergency stakeholders.This innovation is in line with strategic plans to embrace technologies towards the establishment of integrated social services such as emergency healthcare services(EHS)in Uganda.We describe the prototype and provide its functionalities that can be further enhanced to enable access to emergency services and save life.The possible assumptions,potential challenges and recommendations to implement and deployment of such a system are provided.There is currently no such integrated emergency response system in Uganda as is the case in many other developing countries.For future studies,there is need to deploy the tool and assess its impact on the communities.展开更多
The article reviews the most inspiring steps and actions Georgia Revenue Service(RS)took in the past decade.Through structural,moral and finally digital transformation,RS made great efforts to build up a taxpayer-frie...The article reviews the most inspiring steps and actions Georgia Revenue Service(RS)took in the past decade.Through structural,moral and finally digital transformation,RS made great efforts to build up a taxpayer-friendly environment and as a result,was ranked the 14th among 190 countries/regions around the globe by"Ease of Doing Business"for the"Paying Taxes"indicator.Currently RS is conducting to strengthen level and quality of transparency,find solutions to the challenges driven by digitalization,etc.It is hoped that examples described in this article will serve as a good example for those who yet have to face transformation process.展开更多
文摘To support high quality E-Services on Internet,this paper proposes a zero-input personalization CMR approach integrating the techniques of data mining,rule resolution,and information integrating ,concerning personal data collecting technique ,Web data warehousing technique,personalization-oriented Web mining technique,personalization rule resolution technique,and personalization service recommending technique. The paper also gives the design of a CMR based personalization middleware system SmartWeh.
文摘The purpose of this paper is to examine the relationships of e-service quality dimensions with overall internet banking service quality, and its effect on customer satisfaction in the USA banking industry. The proposed instrument dimensions are identified based on a questionnaire survey conducted in the US. Based on an extensive review of literature, this paper proposed eight dimensions for measuring overall internet banking service quality and its subsequent effect on customer satisfaction. Also, this research uses American internet banking users as survey targets for its empirical studies. The results show significant relationships among the e-service quality dimensions （efficiency, fulfillment, system availability, privacy, assurance/trust, site aesthetics, responsiveness, and contact）, overall internet banking service quality, and customer satisfaction. Little attention has been given in the literature to understanding of the e-service quality dimensions that influence overall internet banking service quality and the specific outcome of customer satisfaction. This paper empirically examines the relationships among the eight e-service quality dimensions, overall internet banking service quality, and customer satisfaction. The findings are important to enable bank managers to have a better understanding of the key e-service quality dimensions of internet banking that affect customer satisfaction. The primary limitations of this study are the scope and size of its sample.
文摘E-service becomes an imperative requirement for E-government development. Successful adoption of E-service into E-government systems could help to palliate the conflict between ＂magnanimity information＂ and the users＇ limits in discriminating and using information. In this paper, we build an E-service model for E-government systems. This model is built for providing instant, active and personalized information customization services for system users according to their individual habits.
文摘By integrating system thinking and social psychology, this paper presents an Activity System Theory (AST)1 approach to the platform design of e-service systems in general, and e-healthcare systems in specific. In the first part, some important principles of AST and a sustainable model of human activity system are introduced. Then a project ‘Integrated Mobile Information System for Healthcare (IMIS)’ is presented to demonstrate how to construct a comprehensive platform for various complex e-service systems based on the sustainable model of AST. Our research focused on the complex e-healthcare system in Sweden, and the results showed that the model of AST can provide the designers of e-service system with a comprehensive and sustainable platform for designing various kinds of e-service systems.
文摘This paper describes an innovative adaptive algorithmic modeling approach, for solving a wide class of e-business and strategic management problems under uncertainty conditions. The proposed methodology is based on basic ideas and concepts of four key-field interrelated sciences, i.e., computing science, applied mathematics, management sciences and economic sciences. Furthermore, the fundamental scientific concepts of adaptability and uncertainty are shown to play a critical role of major importance for a （near） optimum solution of a class of complex e-business/services and strategic management problems. Two characteristic case studies, namely measuring e-business performance under certain environmental pressures and organizational constraints and describing the relationships between technology, innovation and firm performance, are considered as effective applications of the proposed adaptive algorithmic modeling approach. A theoretical time-dependent model for the evaluation of firm e-business performances is also proposed.
文摘The paper focuses on the increasing development of e-services and an increase in interest in them. With e-government is developed, a collaboration between employees of public administration at different levels of the natural or legal persons according to their needs. The paper presents the electronic platforms of public administration services in Poland. The analysis of e-government was conducted based on selected statistics from reports prepared by the United Nations in 2010 and 2012. The data for the European Union and Poland are summarized in the table in order of occupied places in the ranking and evaluation of e-government and e-services in Poland on the background of world and the European Union are presented in the form of graphs.
文摘Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Government grants to governments and societies, it faces many obstacles and challenges. Therefore, there are always a number of critical success factors and risks associated with e-Government. This paper highlights some of the key ones;it critically assesses key factors that influence e-Government services adoption and diffusion. Thus, the aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries, specifically in Jordan. Furthermore, this article investigates the challenges and barriers that must be overcome in order to successfully implement e-Government in Jordan. Semi-structured interviews were conducted and used in this study to collect the data. The results of this study show that the most significant challenges and factors influencing the implementation of e-Government services in Jordan are related to budgeting and financial costs, human expertise, social influence, technological issues, lack of awareness, resistance of public employees, data privacy and security, the legal framework, the needed technology, administrative obstacles, and trust or believing in e-Government. Conclusions, recommendations and future work are stated at the end of the paper.
基金This project received two(2)college local seed grants(2018 and 2019)from Research,Innovations,Services and Engagement(RISE)of the College of Computing and Information Sciences at Makerere University.
文摘This paper presents a First responder emergency response tool(EMApp)as a step towards achieving integrated emergency care in developing countries,the case of Uganda.The EMApp prototype has potential to support health emergency response from various emergency stakeholders.This innovation is in line with strategic plans to embrace technologies towards the establishment of integrated social services such as emergency healthcare services(EHS)in Uganda.We describe the prototype and provide its functionalities that can be further enhanced to enable access to emergency services and save life.The possible assumptions,potential challenges and recommendations to implement and deployment of such a system are provided.There is currently no such integrated emergency response system in Uganda as is the case in many other developing countries.For future studies,there is need to deploy the tool and assess its impact on the communities.
文摘The article reviews the most inspiring steps and actions Georgia Revenue Service(RS)took in the past decade.Through structural,moral and finally digital transformation,RS made great efforts to build up a taxpayer-friendly environment and as a result,was ranked the 14th among 190 countries/regions around the globe by"Ease of Doing Business"for the"Paying Taxes"indicator.Currently RS is conducting to strengthen level and quality of transparency,find solutions to the challenges driven by digitalization,etc.It is hoped that examples described in this article will serve as a good example for those who yet have to face transformation process.
