Empirical Study on Customer Satisfaction Influencing Factors of Industry Application Products Based on Experiential Level Theory

The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.

Employment Satisfaction and Maslow’s Hierarchy of Needs Expansion Theory by the Pastoral Care Department

The author decided to explore Maslow’s theory of needs within a Catholic hospital in which 80%of the medical and service staff are non-Christians.The requirements to be focused on include a vision of medical care and service in accordance with the values and mission of Catholicism,and in the context of the highest level of attachment of employees to Cardinal Tien Hospital.The author also wondered whether there was evidence of a shift in employee needs for a sense of meaning in the workplace.If so,how should,or could,the organization and its leaders respond to it?

An Empirical Study on the Job Satisfaction of Guangxi Private Universities Based on Two-Factor Theory

The purpose of this study was to empirically examine the job satisfaction of Guangxi private universities based on two-factor theory.With the rapid development of private colleges and universities,there are also many problems restricting the development of private colleges and universities.Therefore,this study is specially helpful for the private colleges and universities in Guangxi.In order to carry out this study,the population was taken to be those teachers of the private colleges and universities in Guangxi.A sample(N=384)of teachers was taken using simple random sampling from the private colleges and universities in Guangxi.It was hypothesized that work achievement,work itself,work development,duty,compensation and benefit,salary,work environment,organization system,interpersonal relationship,and leadership management had positive influence on customer decision-making.The results were analyzed with the help of SPSS software.Descriptive statistical analysis,Pearson correlation test,and regression analysis were used to test hypothesis.The results showed the overall job satisfaction of teachers in private universities in Guangxi is unsatisfactory;only working environment and interpersonal relationship in five dimensions are satisfactory,while other dimensions are unsatisfactory.It is understood that the existing health care factors in private colleges and universities in Guangxi cannot eliminate the dissatisfaction state of teachers’work,and the incentive factors cannot effectively stimulate the enthusiasm of teachers.

Locus of Control Theory,Productivity,Job Satisfaction,and Procrastination:A Systematic Literature Review in the Organizational Context of the 21st Century

Locus of control theory,which was developed by Rotter,suggests that there are two main types of peoples’behaviors when attributing their failure or success of their life events:external locus of control and internal.The way that individuals act is determined by their expectations of their specific behaviors and the value that they add to these expectations.For instance,people who fit in the internal category are more likely to attribute their life events to their own behaviors,skills,and attitudes,while people who fit in the external category,tend to attribute their acts to fate,chance,and other exterior factors that are out of their control.The aim of this systematic literature review was to define the fundamental concept of LOC theory,to investigate major findings of the theory in accordance with LOC and procrastination,job satisfaction,and performance and lastly,to discuss the practical use of the theory in the organizational context.

The Big Five Model in the Workplace:The Transition From Job Satisfaction to Job Engagement

Personality in modern organizations plays a significant role in determining behavior,attitudes,and performance.How can empirical models like Big Five Theory be put into practice in the recruitment and selection process?Would it be useful to apply in the workplace?What creates a positive motivating experience at work?How do the personality traits affect the productivity as well as the results in an organization?The above questions are answered in this presented systematic review and different researches and studies are applied in order to provide a holistic spectrum.Nowadays there is a transition from job satisfaction to job engagement pinpointing the importance of the meaning and purpose for organizations with good compensation and benefits.Is working for something that delivers value and has an impact correlated with certain personality traits that are presented in the Big Five Theory Model?

Research on Customer Satisfaction Based on 7Ps Marketing Mix Strategy:A Case Study of Suofeiya

Based on the situation of China’s custom home furnishing industry,this paper systematically analyzes the marketing environment and market competitiveness of China’s custom home furnishing industry.If an enterprise wants to produce in the market competition,marketing strategy is very important to the development and competition of the enterprise.Marketing strategy,based on Guangxi Suofeiya custom household customer satisfaction as the research object,based on the demographic characteristics and consumer behavior and marketing strategy,carries on the quantitative analysis of customer satisfaction,component factors affecting customer satisfaction index,set up 28 observation variables affecting customer satisfaction,uses the questionnaire survey,through the questionnaire star network distributed in the form of data collection;SPSS 22.0 descriptive statistical analysis,reliability analysis,validity analysis,correlation analysis,and regression analysis were carried out on the collected data.By studying the significance of demographic characteristics,consumer behavior,and marketing strategies,customer satisfaction,the results show that different aspects of gender,age,monthly household income,and occupations are different from customer satisfaction,but different education levels have no significant difference.According to the research conclusion,from the perspective of 7Ps marketing theory,optimization marketing suggestions are put forward for Sophia Company to improve customer satisfaction,so as to enhance its competitiveness in Guangxi home furnishing market,and provide reference for other customized home furnishing enterprises.

Empirical Analysis of Catering Service Satisfaction in Scenic Spots and the Construction of 4Ps Improving Paths

Tourism has become the primary leisure activity for modern people,and a scenic spot’s appeal to tourists is closely linked to the quality of supporting catering services within the area.Improving satisfaction with catering services in these scenic spots has become a key factor in promoting the development of urban tourist destinations.Using Zhangzhou,a tourist city,as an example,this paper conducts an empirical study on the satisfaction of catering services in Zhangzhou’s scenic spots through IPA analysis.Firstly,based on the scale of relevant influencing factors affecting catering service satisfaction in Zhangzhou’s scenic spots,a field questionnaire survey has been conducted.Three main levels,five core elements,and 31 sub-indicators have been summarized to construct the evaluation system for catering service satisfaction in scenic spots.Through the analysis of IPA data and the examination of various indicators related to catering services in Zhangzhou’s scenic spots,we analyze the influencing factors affecting tourists’satisfaction with catering services.Meanwhile,we also introduce the 4Ps demand theory of catering service.Finally,based on the analysis and evaluation of IPA quadrant and the 4Ps demand theory,we initially construct the 4Ps improvement path.This will provide theoretical and practical references for enhancing the catering service satisfaction of tourists in scenic spots.

QFT preflter design for multivariable systems using interval constraint satisfaction technique

In this paper, a computationally efficient method is proposed for automated design of the prefilters for multivariable systems. In quantitative feedback theory （QFT） method, proposed by Horowitz, the prefilter is designed to achieve the desired tracking specifications. In the proposed approach, we pose the prefilter design problem as an interval constraint satisfaction problem and solve it using the well-established interval constraint satisfaction techniques. The proposed method finds optimal values of the parameters of fixed structure prefilter within the initial search domain. An approach based on prefilter synthesis for single-input single-output is already developed. The purpose of this paper is to extend this approach to QFT prefilter design for general multivariable systems. To validate the above design approach, we applied the method to a laboratory setup of magnetic levitation system.

Innovative Teaching Research on Literary Theory and Criticism

As a core compulsory course for English majors majoring in teacher education,Literary Theory and Criticism plays an important role in enhancing text understanding,cultivating critical thinking,and shaping correct values in the future development of students.Influenced by traditional teaching ideas,students have many difficulties when learning this course,such as insufficient theoretical understanding,inadequate ability improvement,and not enough investment in course learning.In response to the above issues,this course focuses closely on the fundamental task of“cultivating virtue and nurturing people”,relying on modern information technology and introducing research methods of digital humanities.This course uses“7C”teaching mode under the“three-level integration”,in which“teaching”and“education”are carried out synchronously,and“teacher”and“student”are developed together,in order to greatly enhance students’learning participation and course satisfaction.

非货币激励因素对中小学教师工作满意度的影响——基于云贵川渝的调查

教师工作满意度是影响教师工作效能、促进教师可持续发展的重要因素。研究采用TALIS 2018教师问卷对云贵川渝4个省份的中小学教师展开抽样调查。数据分析显示,该地区教师工作满意度处于较高水平,但内部群体间存在显著性差异。回归分析发现,云贵川渝4省份中小学教师工作满意度受工资薪酬以及其他非货币因素的影响。比较分析发现,云贵川渝初中教师对工资薪酬的接受度高于上海同行,但对社会认可、媒体关注等非货币激励因素的认可程度却低于上海教师,从而使其工作满意度整体水平低于上海。研究认为,坚持教育家精神铸魂强师的同时提升教师工作满意度,需要在巩固提高工资薪酬水平的基础上,进一步从优化教师工作体验、提高教师学历、打通职业晋升渠道、营造尊师重教良好氛围等非货币因素着手,在满足教师内在需求的同时,为加快教育现代化、建设教育强国、办好人民满意的教育提供有力支撑。

健康意识理论教育干预对脑血管病患者疾病认知水平及康复行为的影响

目的:探讨健康意识理论教育干预对脑血管病患者疾病认知水平以及康复行为的影响。方法:选取2019年4月至2022年4月期间接受治疗的100例脑血管病患者,按照入院先后顺序将其分为两组:对照组(n=50)和研究组(n=50)。对照组实施常规健康干预,研究组则采取基于健康意识理论的教育干预。对比两组在疾病认知、康复行为(合理饮食、用药规范、作息规律、有氧运动)、自我管理能力、生活质量上的差异,并评估患者对干预的满意度。结果:干预后,研究组在疾病认知方面的表现显著优于对照组(Z=4.378,P<0.05);研究组在合理饮食、药物使用规范、作息规律以及有氧运动等多个方面的比例均显著高于对照组(χ^(2)=4.336,7.162,7.862,7.484;P<0.05)。两组在干预后的自我管理能力评分都比干预前有所上升,且研究小组在各个维度的得分显著超过对照组(t=8.309,5.538,8.141,6.025;P<0.05)。此外,干预后,两组的世界卫生组织生活质量测定量表简表(WHOQOL-BREF)评分相比干预前均有改善,而研究小组在所有维度的得分均显著优于对比组(t=6.529,7.406,12.260,4.569;P<0.05)。同时,干预后两组的世界卫生组织生存质量测定量表简表(WHOQOL-BREF)评分均较干预前有所改善,且研究组的得分在所有维度上均明显优于对照组(t=6.529,7.406,12.260,4.569;P<0.05)。此外,研究组的干预满意度也明显高于对照组(χ^(2)=4.332,P<0.05)。结论:相比常规健康教育,基于健康意识理论的干预在提升脑血管病患者的疾病认知水平和康复行为上有显著效果,有助于提高患者的自我效能感和生活质量,且干预满意度较高。

不同防疫阶段下应急医疗物资调度模型

比较了异常紧急、紧急、常态下,基于两种紧急度计算形式得到的模型仿真结果,在模型建立的基础上,给出了两期对医用防护服、N95口罩的分配方案。结果表明:选择恰当的紧急度计算形式,所构建的模型能在三种防疫阶段下均能确保多需求点之间物资分配的公平性,降低需求点在某一阶段产生较大的物资短缺损失的可能,使得应急物资分配更合理。

Organizational Psychology Revisited: Recent Applications of Goal-Setting Theory

Purpose:Goal Setting Theory(GST)created by Edwin Locke and Gary Latham has proven to be an incredibly versatile theory.Its widespread utilization has proven it to be a valuable theory to further explore and understand.The purpose of this paper is to examine current approaches to and practices of GST.Methodology:This systematic literature review is based on 12 recent articles using GST and examining their collective findings.The articles were a mix of theory description,quantitative experiments,empirical experiments,and literature review.Findings:Most of the reviewed literature agreed that further and more defined research would be greatly beneficial for future applications of this theory.Given the broad nature of this theory,a more defined approach would likely prove useful for future utilization.Value:Exploring the multitude of ways this theory has already been applied gives an understanding of shortcomings as well as successes.Reviewing the current available literature allows GST to be utilized in a more precise way in the future.

An Analysis of Sister Carrie's Desire——from Perspective of Maslow's Needs Theory

Since the publication of Sister Carrie,there has been a tense discussion on the desire of the Carrie.Many critics focus on the conspicuous desire that drives Carrie to be a social climber.Indeed,desire is the driving force for Carrie.But we can’t generalize all her longings as desire or use"desire"to describe Carrie’s different needs at different life stage.Here,the author attempts to analyze Carrie’s desire in detail and form a better understanding of her desire by using Maslow’s Needs-Hierarchy Theory.

重大突发公共卫生事件中老年用户信息公开满意度影响因素模型构建——以成都市为例

[目的/意义]作为数字时代的信息弱势群体,重大突发公共卫生事件中老年用户的信息公开满意度将是影响各级政府风险与应急管理效果的重要因素。[方法/过程]文章选取成都市老年群体为具体研究对象,运用访谈和扎根理论方法,分析获取重大突发公共卫生事件中老年用户信息公开满意度的关键影响因素并构建影响因素框架模型。[结果/结论]以信任程度、主观能力、需求期望和社会支持等为自变量,以感知易获取性、感知质量和感知价值为中间变量模型,揭示了重大突发公共卫生事件老年用户信息公开满意度影响因素的多元性与作用关系的复杂性,体现了老年用户作为信息弱势群体在重大突发公共卫生事件公开信息获取与利用中的信息心理与行为特质。

基于归因理论的护理干预在经鼻高流量氧疗患者中的应用效果

目的探讨基于归因理论的护理干预在经鼻高流量氧疗(HFNC)患者中的应用价值,以期为临床治疗提供参考。方法选取2021年2月-2023年5月于四川大学华西医院接受治疗的144例HFNC患者为研究对象。采用随机数字表法将患者分为观察组和对照组,每组72例。对照组患者给予常规护理干预,观察组患者在对照组基础上联合基于归因理论的护理干预。比较2组患者遵医情况及护理满意度;比较2组患者干预前后疾病感知问卷(BIPQ)、Borg疲劳量表、视觉类比呼吸困难法量表(VAS)、抑郁自评量表(SDS)及焦虑自评量表(SAS)评分。结果观察组患者总遵从率高于对照组,差异有统计学意义(P<0.05)。干预前,2组患者BIPQ中治疗控制、后果、情绪、持续时间、症状、关注、个人控制、疾病了解评分比较,差异无统计学意义(P>0.05)。干预后,2组患者BIPQ中治疗控制、后果、情绪、持续时间、症状、关注、个人控制、疾病了解评分均高于干预前,且观察组高于对照组,差异均有统计学意义(P<0.05)。干预前,2组患者Borg疲劳量表及VAS评分比较,差异无统计学意义(P>0.05)。干预后,2组患者Borg疲劳量表评分均低于干预前,且观察组低于对照组;VAS评分高于干预前,且观察组高于对照组,差异均有统计学意义(P<0.05)。干预前,2组患者SAS、SDS评分比较,差异无统计学意义(P>0.05)。干预后,2组患者SAS、SDS评分均低于干预前,且观察组低于对照组,差异均具有统计学意义(P<0.05)。观察组患者护理总满意度高于对照组,差异有统计学意义(P<0.05)。结论基于归因理论的护理干预能有效强化患者的遵医行为,减轻患者的疾病感知压力,缓解患者的负面情绪,提高患者的护理满意度,值得临床推广应用。

理论-实践-互动式教学法在儿科护理教学中的应用探究

目的探究理论-实践-互动式教学法(theory-practice-interactive teaching method,TPI)在儿科护理教学中的应用效果。方法选择2020年9月—2022年10月中国医科大学附属盛京医院进行儿科实习的护理本科生为研究对象。实习时间在2020年9月-2021年9月者为传统教学组,给予传统教学方式教学,实习时间在2021年10月—2022年10月者为TPI教学组,给予TPI法教学。2组教学内容、授课教师及教学时间相同,统计2组教学后理论及实际操作技能成绩,教学前、后给予2组学生批判性思维能力量表(critical thinking disposition inventory-Chinese version,CTDI-CV)评价,通过学生自主学习评价量表评价2组学生学习动机、学习合作能力、信息素质、自我管理能力,比较2组教学满意度。结果TPI教学组理论知识、实际操作技能评分较传统教学组高,差异有统计学意义(P<0.001)。TPI教学组学生学习动机、学习合作能力、信息素质、自我管理能力、CTDI-CV评分较传统教学组高,差异有统计学意义(P<0.001)。TPI教学组教学满意度(97.78%)较传统教学组高(84.44%),差异有统计学意义(P<0.001)。结论在儿科护理教学中运用TPI教学法,可提升学生教学成绩、实践能力、自学能力及批判性思维能力,提升教学满意度。

以Cameron适时理论为基础的全程护理模式在烧伤后瘢痕整形患者中的应用

目的:研究以Cameron适时理论为基础的全程护理模式对烧伤后瘢痕整形患者的干预效果。方法:选择2021年9月-2022年6月笔者医院收治的60例烧伤后瘢痕整形患者为研究对象,采用随机数字表法分为对照组(30例)和观察组(30例)。对照组给予常规护理干预,观察组在对照组的基础上采用以Cameron适时理论为基础的全程护理模式进行干预,两组均干预8周。统计比较两组瘢痕恢复效果、并发症发生情况、心理状态、应对方式及护理满意度。结果:干预后,观察组创面渗出持续时间、疼痛持续时间均短于对照组(P<0.05);两组创面愈合时间、色素沉着率比较差异无统计学意义(P<0.05)。干预8周后,观察组瘢痕恢复总有效率显著高于对照组(P<0.05);观察组心理韧性评分高于对照组(P<0.05),焦虑、抑郁、心理困扰评分低于对照组(P<0.05);观察组屈服、回避评分低于对照组(P<0.05),面对评分高于对照组(P<0.05);观察组护理总满意率高于对照组(P<0.05)。干预期间,观察组总并发症发生率低于对照组(P<0.05)。结论:以Cameron适时理论为基础的全程护理模式对烧伤后瘢痕整形患者进行干预,可有效促进患者创面愈合,改善患者心理状态及应对方式,降低并发症发生率,患者满意度高,具有较好的应用价值。

农产品直播情境下消费者积极购后行为影响因素研究

基于ABC态度理论模型,将农产品电商直播购物特征的影响因素划分为平台服务与物流服务两个维度。其中,平台服务维度涵盖信息质量、互动性以及激励机制;物流服务维度包含专业性和响应性。从消费者满意度的视角切入,构建农产品电商直播情境中消费者积极购后行为(如重复购买、口碑推荐)影响研究模型。基于339份参与农产品电商直播用户的问卷调查数据,采用结构方程模型和Bootstrap中介分析法进行实证研究。研究结果显示:平台服务维度的信息质量、互动性与激励机制通过消费者满意度对消费者的积极购后行为产生影响;物流服务维度的专业性和响应性同样通过消费者满意度对消费者的积极购后行为产生影响。基于上述研究结论,为农产品电商直播企业在平台服务和物流服务方面提出如下建议:提高观众所获农产品相关信息的质量;重视农产品直播中激励机制对消费者满意度的影响;增强直播间的互动性,提高观众与主播、观众与观众之间的交流频率和效率;重点关注物流问题。

OBE理论下TPA阶梯教学对神经科医师培训效果及教学满意度的影响

目的探究成果导向教育(Outcome Based Education,OBE)理论下TPA阶梯教学对神经科医师培训效果及教学满意度的影响。方法随机选取2020年5月—2023年5月潍坊医学院附属医院接受规范化培训的52名神经科医师为研究对象,于2020年5月—2021年12月培训中采用传统教学法的26名医师为A组、于2022年1月—2023年5月培训中采用OBE理论下TPA阶梯教学的26名医师为B组,对比两组培训效果。结果教学后,B组理论考核成绩、实践能力考核成绩均高于A组,差异有统计学意义(P均<0.05);B组教学满意度(100.00%)高于A组(76.92%),差异有统计学意义(χ^(2)=4.710,P<0.05)。结论OBE理论下TPA阶梯教学的应用效果更理想,有助于提高神经科医师理论及实践能力考核成绩、教学满意度。