Empirical Study on Customer Satisfaction Influencing Factors of Industry Application Products Based on Experiential Level Theory

The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.

A Study of the Impact of Personality and Social Psychology on Mental Health

With the continuous development and progress of economy,people's living standard and culture level have been improved,but with it,there are also various kinds of life stress,study stress and work stress,which make people's mental health problems in life more andmore prominent,and how to improve students'mental health level is the main task of each education stage.The current psychology discipline system has been perfected,including personality psychology and social psychology,which are effectively applied in the actual mental health education or psychological guidance work,and are key disciplines to improve people's mental health.The theoretical system of personality and social psychology consists of three theories:the theory of planned behavior,the theory of explanatory levels,and the theory of self-determination,all of which have an irreplaceable influence on mental health.In this regard,this paper combines relevant literature and work experience to study in depth the influence of personality ansocial psychology on mental health.

Motion Geometric Active Contours: Tracking Nonrigid Objects in Clutter Background

MGAC (Motion Geometric Active Contours), a new variational framework of geometric active contours to track multiple nonrigid moving objects in the clutter background in image sequences is presented. This framework, incorporating with the motion edge information, consists of motion detection and tracking stages. At the motion detection stage, the motion edge map provides an approximate edge map of the moving objects. Then, a tracking stage, merely using the static edge information, is considered to improve the motion detection result. Force field regularization method is used to extend the capture range of the edge attraction force field in both stages. Experiments demonstrate that the proposed framework is valid for tracking multiple nonrigid objects in the clutter background.

Effects of Explanation Type on Consumers' Perceived Usefulness of Online Reviews and Their Boundary Conditions

In making purchasing decisions, consumers look to online reviews posted by others who have used or experienced the product/service. Most existing studies on online reviews only focused on their content without addressing how their explanation type influences purchasing decisions, not to mention the boundary conditions for such effects. Based on three experimental studies, this paper examines how explanation type affects the perceived usefulness of online reviews and purchasing decisions, and discusses the boundary conditions for such effects. Our findings show that positive explanation type has a positive effect on the perceived usefulness of online reviews, while negative explanation has an insignificant impact. For search products, there is a positive correlation between the online reviews of explained actions and the perceived usefulness of consumer reviews. For experience products, there is a positive correlation between the online reviews of explained reactions and the perceived usefulness of consumer reviews. Further research found that temporal distance may moderate the effects of explanation type and product type on the perceived usefulness of online reviews. This study also provides a new approach for research on the word-of-mouth(WOM) with meaningful implications for e-commerce firms.

Direct regional quasi-geoid determination using EGM2008 and DEM:A case study for China's Mainland and its vicinity areas

Earth＇s gravity model（EGM） helps people better determine the figure of Earth, which is generally represented by a global geoid. For a considerable amount of practical applications, people use quasi-geoid to approximate the geoid, thus the quasi-geoid is also treated as an important height datum. In this study we revisit the method to directly determine regional quasi-geoid using EGM and digital elevation model（DEM）, on the basis of Molodensky theory. According to the method we obtain a 50 50quasi-geoid for China's Mainland and its vicinity areas, based on the EGM2008 gravitational potential model and the Shuttle Radar Topography Mission（SRTM） DEM model. By comparing height anomalies derived from EGM2008 with observations at 70 GPS/leveling points in areas including northwest,mid-west, mid-east and southeast of China, we find that the 50 50EGM2008 quasi-geoid well fits the GPS/leveling results, with average deviations less than 10 cm for the selected areas in east China（with mainly plain topography） and ~20 cm for the selected areas in west China（highland or mountainous areas）. We also discuss a few technical issues for directly determining height anomalies based on EGM and DEM, under the frame of Molodensky theory.

INCIDENCE MATRIX APPROACH FOR CALCULATING READINESS LEVELS

Contemporary system maturity assessment approaches have failed to provide robust quantitative system evaluations resulting in increased program costs and developmental risks.Standard assessment metrics,such as Technology Readiness Levels（TRL）,do not sufficiently evaluate increasingly complex systems.The System Readiness Level（SRL）is a newly developed system development metric that is a mathematical function of TRL and Integration Readiness Level（IRL） values for the components and connections of a particular system.SRL acceptance has been hindered because of concerns over SRL mathematical operations that may lead to inaccurate system readiness assessments.These inaccurate system readiness assessments are called readiness reversals.A new SRL calculation method using incidence matrices is proposed to alleviate these mathematical concerns.The presence of SRL readiness reversal is modeled for four SRL calculation methods across several system configurations.Logistic regression analysis demonstrates that the proposed Incidence Matrix SRL（IMSRL）method has a decreased presence of readiness reversal than other approaches suggested in the literature.Viable SRL methods will foster greater SRL adoption by systems engineering professionals and will support system development risk reduction goals.

THEORY AND PRACTICE ON DETERMINATION OF DEEP LEVEL PROFILES IN MULTIHIGH-DENSITY-LEVEL CASE

This work is an improvement of the theory proposed by Qin Guogang and C. T. Sah for determination of deep level profiles in the multi-level ease. The previous theory cannot be applied to the ease when a level whose density is comparable to the carrier density exists between the Fermi level and the deep level under study or when the deep level under study locates near the middle of the forbidden gap. The present work has overcome those restrictions so that it is applicable to more general cases. For the proton-implanted CZ-Si sample, the density profile of E(0.22), second acceptor level of divacancies, has been calculated in the presence of highly concentrated oxygen-vacancy level E(0.15) and has been compared with the profile of the same level E(0.22) calculated without considering the existence of E(0.15).