Adjusting the information service strategies according to users' requirements—A survey of the library users' information requirements in the four library systems of Zhejiang province

Based on a survey of the circumstances of the information requirements in social science from more than 3,800 library users in 48 libraries of the four major library systems in Zhejiang Province,this paper analyzes the present main characteristics of the users' requirements to the social science document information and puts forward some proposals for adjusting the document information service strategies for the library and information institutions.

A study of changing information needs of contemporary public library users in China

Public libraries should be vigilant and responsive to the ever changing information needs of their clientele functioning in a society undergoing through rapid change due to technological innovations. China is currently experiencing a social and technological transformation of great magnitude in terms of metamorphosing itself from a traditional society to one that is driven by information technologies. Our research study, taking this proposition into account, did a questionnaire survey on 954 library information users at five major public libraries. This research study has discovered that the information needs of public library users today reflect some of the peculiar characteristics of their society in changing times which is driven largely by the rapid development and application of new information technologies. It shows that there is a newly added demand emphasis on certain categories of library resources and services by the Chinese reading public. Our research findings have identified such needs basically in the following five functional areas of public libraries, namely, 1) Increased demands for economic resources, 2) rising expectations for more effective and efficient library services, 3) a convenient location and an amicable environment congenial to learning, 4) a suitable place for engaging in intellectual dialogues and in socialization, and 5) a few other technological amenities and information technology-based digital resources and facilities in addition to a rich repository of library materials in print format. Finally, our paper concludes its discussion with a few observation remarks about the changing trend of public libraries' visions, missions and operations vis-à-vis a contextual background of the ever heightened public expectations for getting quality information services in a timely manner in order for them to function effectively in an information-oriented society such as that of ours today.

A survey of the information needs of visually impaired library users

Purpose:The research aims to investigate the information needs of visually impaired library users in China in order to increase our understanding of these users and help the Chinese public libraries improve their services for them.Design/methodology/approach:A questionnaire survey was used to study the library users’ information needs.Eleven large public libraries in different areas of China,which were pioneers in implementing services for visually impaired people,were chosen to conduct the survey.Data analysis was based on 97 valid questionnaires retrieved.Findings:Radio and television were still the preferred sources of information for visually impaired users.In information seeking,they had a strong preference for obtaining information in the most convenient way,and accessing a vast amount of information,which was updated quickly.They paid more attention to the information closely related to their work and life.Their purposes of seeking information were mainly for learning,relaxation and intercommunication.Visually impaired users felt some barriers in their access to library services such as a lack of time or a sighted companion who can come along for the trip to the library.Moreover,it was difficult for them to use the Internet to search for information,because many websites do not support the auxiliary software designed especially for visually impaired users or the websites offer only a paid subscriber service.Research limitations:A majority of the respondents were young and middle-aged people and engaged in work.The sample size needs to be enlarged,and different groups of users such as old people and students should be included to yield more useful results.Practical implications:The survey results provide insights into the information needs of the Chinese visually impaired library users.Meanwhile,the research can serve as a reference source for the future studies of the service for visually impaired library users.Originality/value:So far,few studies were conducted to investigate the information needs of visually impaired library users in China.

The college students' response to customized information services based on Library2.0 technologies at universities in Nanjing

Through a questionnaire survey of students’ response from 6 universities in Nanjing, this paper aims to determine their varying degrees of satisfaction about the customized information service based on Library2.0 technologies. In so doing, the authors carefully examined the data collected from the returned questionnaires about such key issues as the students’ perceptions about the customized information service via a Library2.0platform, self-initiated use experience of such a mechanism, their achieved information searching results vis-à-vis their expectations, etc. In addition, the authors also made a comparative study between information providers(i.e. librarians) and information consumers(i.e. students) at Chinese and American academic libraries.

A survey of public needs for digital information service in libraries and museums

Purpose:The purpose of the research is to investigate public needs for digital information service in the Chinese libraries and museums and seek ways to help these public service institutions improve their service to meet user needs.Design/methodology/approach:An online questionnaire survey was used to study the publicneeds for digital information service provided by libraries and museums.A total of 474 valid questionnaires were retrieved for analysis.Findings:The primary purpose of using the digital library and museum service was for knowledge acquisition,followed by work or class assignment and leisure and entertainment.Users need one-stop information service that provides information and service in a more integrated form and allows cross-database searching as well.Research limitations:A majority of the respondents were young and middle-aged people who often use the Internet.We would need to increase our sample size and include different groups of users such as children and retirees to make the sample more representative.Practical implications:Libraries and museums should collaborate to provide the users with one-stop digital information service.Meanwhile,the research can serve as a reference source for the future studies of digital library and museum service.Originality/value:Few studies were published on the public needs for digital library and museum service in China.This study bridges the gap and contributes to our understanding of the Chinese users’ needs for digital information service in libraries and museums.

建立基于分馆的Information Commons(IC)读者服务模式研究

概述国外图书馆界的IC读者服务模式的先进经验,并设想我国图书馆在分馆基础上构建IC。通过阐述分析分馆IC的优势、分馆IC与馆的关系、构建条件、服务内容,充分整合分馆资源、环境、人力、技术与服务,发挥分馆的学科优势,创建一个为用户提供层次更深、功能更完善的一站式读者服务的新模式。

Introduction to information seeking behavior—A review of literature and field practice directions

The article tries to discover the major authors in the field of information seeking behavior via social network analysis. It is to be accomplished through a literature review and also by focusing on a graphic map showing the seven most productive coauthors in this field. Based on these seven authors' work, five probable research directions about information seeking behavior are discerned and presented.

Behavioral Intention to Continue Using a Library Mobile App

To meet the needs of today’s library users,institutions are developing library mobile apps(LMAs),as their libraries are increasingly intelligent and rely on deep learning.This paper explores the influencing factors and differences in the perception of LMAs at different time points after a user has downloaded an LMA.A research model was constructed based on the technology acceptance model.A questionnaire was designed and distributed twice to LMA users with an interval of three months to collect dynamic data.The analysis was based on structural equation modeling.The empirical results show that the perceived ease of use,the perceived usefulness,the social influence,and the facilitating conditions affected the users’behavioral intention,but their impacts were different at different times.As the usage time increases,the technology acceptance model is still universal for understanding the user perception of LMA.In addition,two extended variables(social impact and convenience)also affect the user’s behavior intention.User behavior is dynamic and changed over time.This study is important both theoretically and practically,as the results could be used to improve the service quality of LMAs and reduce the loss rate of users.Its findings may help the designers and developers of LMAs to optimize them from the perspective of a user and improve the service experience by providing a deeper understanding of the adoption behavior of information systems by LMA users.

智慧图书馆背景下学习支持服务研究

文章通过梳理国内外高校图书馆学习支持服务现状,总结其服务特点,结合当今AI科技发展的新趋势,探讨智慧图书馆背景下的学习支持服务发展新模式。

基于Kano模型的高校图书馆服务能力提升研究

[目的/意义]旨在通过研究用户对高校图书馆服务内容的需求强度与优先次序,提出高校图书馆服务能力建设的优化策略。[方法/过程]结合高校图书馆服务能力现有相关文献调研与用户访谈等方式提炼出13项需求项目,运用Kano模型对需求指标进行定性分类和服务优化优先序分析。[结果/结论]根据Better-Worse系数分析的结果提出高校图书馆各类型需求下服务项目的服务策略及其相应能力建设路径,为高校图书馆服务能力建设优化提供方向。

基于大数据的医学图书馆智能化信息服务模式研究

医学图书馆的智能化建设是现代医疗卫生体系发展战略中的重要一环。文章对医学图书馆智能化信息服务模式的服务目标、服务需求等进行了分析,构建了一种基于大数据、云计算等现代互联网技术的医学图书馆智能化信息服务模式。该服务平台能够基于大数据和用户画像实现医学图书馆的个性化服务。

面向人工智能生成内容时代的图书馆服务适应与创新

[目的/意义]探究人工智能生成内容(AIGC)引发的信息交互模式变化及其对图书馆服务的影响,对未来服务创新和用户体验优化具有重要价值。[方法/过程]首先,分析AIGC在内容生产、信息获取和人机交互方面带来的变化及对用户体验的影响;然后,通过探讨用户在认知适应、短期使用、长期发展这三个技术接受阶段的心理演变,来理解用户对技术变革的适应过程。最后,针对图书馆服务,提出适应AIGC时代的策略和优化方法。[结果/结论]从适应新的模式来看,图书馆需重视数据价值,促进生态融合,打造便捷高效的信息环境;同时,简化复杂界面,重构用户体验,提供直观易用的服务。从回应用户心理变化来看,图书馆应发挥专业指导作用,建设专题资源导航以助力用户适应过程,并推动馆员与用户协同发展以增强技术应用能力,更要从服务设计出发,重塑阅读服务模式,促进知识交流和创新。

基于CPSS视角的需求响应能力评估综述

对信息—物理—社会系统与需求响应评估的结合进行综述。首先对信息物理系统的历史和框架进行分析。接着总结了现有的需求响应研究现状,包括需求响应潜力评估的意义、分类和评估方法。对于需求响应能力评估的数据来源进行总结,包括问卷调查和运行数据采集。在信息—物理—社会系统与需求响应结合方面,分别分析需求响应的物理域、信息域和社会域基础,介绍相应的建模方法和研究内容。最后,对未来的研究展望进行讨论,包括市场考核机制、快速仿真与建模技术以及综合能源下的需求响应管理。

网红图书馆类型对用户参与行为的影响研究

文章基于信息处理流畅性理论,通过实验探究网红图书馆类型与用户生成品牌内容诉求对用户参与行为的影响机制。研究发现,当温暖型网红图书馆与用户生成品牌内容情感性诉求相匹配时,用户线上参与行为更加积极;当能力型网红图书馆与用户生成品牌内容功能性诉求相匹配时,用户线下参与行为更加积极;自我表达需求在以上影响中发挥中介效应,自我建构在以上影响中发挥调节效应。基于此,提出图书馆利用网红现象提升影响力的策略,即挖掘自身优势资源,明确特色定位;建立在线数字平台,树立品牌形象;把握数字营销机遇,增强用户黏性;重视用户生成内容,鼓励用户参与。

基于Living Library的嵌入式用户信息素养教育研究

随着信息环境、社会需求的不断变化,信息素养教育模式也在不断发生演变和革新。全媒体时代的到来和Living Li-brary项目的发展为信息素养教育带来新的机遇,作为现代图书馆,应该利用自身馆藏、组织优势,将信息知识与服务嵌入到用户的生活环境、学习环境、工作环境,从而提升信息素养教育的效果。

在线健康信息用户依从意愿的关键因素与组态路径——基于PLS-SEM与fsQCA的混合方法研究

[目的/意义]用户依从对于在线健康信息服务有效性和治疗效果具有重要意义,分析在线健康信息用户依从意愿的关键因素和生成路径,有助于为用户自我管理和在线健康社区建设提供参考。[方法/过程]基于详尽可能性模型(ELM)与技术接受模型(TAM),从在线健康信息特征、用户特征维度构建模型,设计情景实验收集数据,随后采用偏最小二乘结构方程模型(PLS-SEM)分析各因素对用户依从意愿的影响机制,并使用模糊集定性比较分析法(fsQCA)探讨用户依从意愿的生成路径。[结果/结论]论据质量、来源可信度显著正向影响信息有用性和信息易用性,且通过信息有用性和信息易用性的中介作用积极影响用户依从意愿,需求者参与和提供者竞争发挥调节作用,信息类型在上述影响过程中存在一定的权变效应。定性比较分析结果显示分别存在3条和5条路径用于生成保守治疗方案、新兴治疗方案的依从意愿。融合PLS-SEM与fsQCA的混合方法为探讨在线健康信息用户依从意愿的影响机制提供了新的思路,为提高用户依从意愿提供了针对性的路径和参考。

面向图书馆数字资源的用户信息行为采集系统设计与实现

随着信息化技术的普及,数字资源已成为图书馆馆藏资源建设的核心部分。选择合适的数字资源供应商和向读者提供定制化、精准的阅读服务显得尤为关键。而获取用户在使用数字资源时的信息行为数据,是实现这一目标的基石。为解决现有研究在采集用户行为数据时消耗巨大存储空间和算力以及不够及时的局限,文章提出基于Vertx的反向代理机制的用户信息行为采集系统,旨在精准化的进行用户信息行为采集,解决算力、存储和实时性的局限。

智慧社会发展背景下智慧图书馆用户信息保护问题分析

在智慧社会高质量发展背景下,图书馆智慧服务也正逐步实现泛在化,智慧图书馆在迎来发展机遇的同时,也需要面对用户信息保护的挑战。本文分析了智慧社会对智慧图书馆用户信息保护的难题,并从法律层面以及理论与实践方面对智慧图书馆用户信息保护工作路径进行了深入探讨,旨在促进智慧图书馆建设进程以及保护用户个人隐私信息不被泄漏。

基于用户需求的智慧图书馆科技信息服务探究

图书馆正在经历数字化到智慧化的转型,图书馆的信息服务方式也面临重大变革,用户需求是服务变革的重要驱动力。文章立足于科技用户信息需求特征,结合服务类型、资源特征等对国家图书馆近5年科技咨询档案进行分析,分析了不同需求类型的用户在科技信息服务中遇到的问题,在此基础上从智慧化检索资源、智能咨询系统、场景化智能服务等角度提出了科技信息服务的改进方向,以满足用户的不同需求,为用户提供更加精准、专业的服务。

考虑居民用户动态行为的负荷聚合商决策分析

负荷聚合商充分发掘负荷的需求响应潜力,对于节能减排具有重要意义。为研究居民行为对聚合商决策的影响,提出考虑居民用户动态行为的负荷聚合商决策分析方法。首先,考虑居民参与需求响应的多重影响因素,基于马尔可夫生成有限理性决策行为模型,从而预测用户参与度;其次,采用信息间隙决策理论来处理用户参与度不确定性问题,将聚合商分成风险投机型和风险规避型;最后,量化评估机会利润和风险损失,具有不同风险偏好的聚合商据此选取适宜的负荷削减策略,以确保期望收益的最大化。算例结果表明:居民用户信息不完整时,该方法能够有效处理居民用户参与需求响应的不确定性问题,负荷聚合商能够更合理地进行决策以保证期望收益。