This article identifies the role of library and information science (LIS) education in the development of community health information services for people living with HIV/AIDS (PLWHA). Preliminary findings are present...This article identifies the role of library and information science (LIS) education in the development of community health information services for people living with HIV/AIDS (PLWHA). Preliminary findings are presented from semi- structured qualitative interviews that were conducted with eleven directors and managers of local branches in the Knox County Public Library (KCPL) System that is located in the East Tennessee region in the United States. Select feedback reported by research participants is summarized in the article about strategies in LIS education that can help local public librarians and others in their efforts to become more responsive information providers to PLWHA. Research findings help better understand the issues and concerns regarding the development of digital and non-digital health information services for PLWHA in local public library institutions.展开更多
The limitations of MARC and the advantages of applying XML in the library are analyzed. We also have made partial reconstruction to the existing Information Management System of the HIT library and implementation of t...The limitations of MARC and the advantages of applying XML in the library are analyzed. We also have made partial reconstruction to the existing Information Management System of the HIT library and implementation of the prototype system. This research work will significantly influence the coordination of international library resource databases and the achievement of global information sharing.展开更多
Increasing competition in service businesses (eg: Information Technology, Healthcare, Education, Logistics, Distribution, Hospitality Financial and other services) is compelling corporates to adopt business improvemen...Increasing competition in service businesses (eg: Information Technology, Healthcare, Education, Logistics, Distribution, Hospitality Financial and other services) is compelling corporates to adopt business improvement philosophies and methodologies for addressing customer demands for better quality service and organizational demands for improving the profit margins through cost reduction. Many companies around the world have already implemented Information Technology Infrastructure Library (ITIL) as a way to manage and control their Information Technology (IT) Departments more effectively. These companies are now willing to improve their ITIL processes in order to become even more efficient. Lean Six Sigma is a methodology that has been suggested as a means to resolve these problems, reducing costs and improving quality. Its application in the IT Services area is becoming increasingly popular among researchers and academicians and can be used to conduct these improvements. Despite the application of lean six sigma approaches to different contexts in the service sector, the application of Lean Six Sigma approaches in service delivery specific to Information Technology Service Management (ITSM) remains largely untested. The purpose of this paper is to implement Integrated Lean Six Sigma for Software application support services and evaluate the benefits of continual service improvement over ITIL.展开更多
This article attempts to apply the strategic management theory to the subsequent shaping up of a readjusted strategic development policy for Shanghai Library after its merger with the Institute of Scientific and Techn...This article attempts to apply the strategic management theory to the subsequent shaping up of a readjusted strategic development policy for Shanghai Library after its merger with the Institute of Scientific and Technological Information of Shanghai(ISTIS)in 1995.It also tries to analyze and explicate such an empirical implementation of institutional reintegration process through strategic management at Shanghai Metropolitan Library.By doing so,it aims to present an objective case study of activities based on the strategic management paradigm at a major Chinese metropolitan public library.展开更多
Planning and implementation as well as increased control over the Business Continuity Management （BCM） is a complex task in the company requiring adequate resources. BCM aims to reduce risks and develops plans for r...Planning and implementation as well as increased control over the Business Continuity Management （BCM） is a complex task in the company requiring adequate resources. BCM aims to reduce risks and develops plans for restoring business activities if they are interrupted by a disaster. The purpose of the paper is to analyze and describe two standards, Information Technology Infrastructure Library （ITIL） and Control Objectives for Information and Related Technology （COBIT）, especially their mapping for the improved planning and implementation of the BCM as well as the increased control over the BCM activities. COBIT is used more as a management framework, providing management tools, such as control objectives, metrics and maturity models in order to complement the control framework. ITIL includes process steps and tasks because it is more oriented towards IT processes （process framework）, defining the best practice for IT service management. Within this mapping, ITIL processes may be used to achieve and demonstrate compliance with COBIT control objectives for BCM process.展开更多
Technology trends such as Software-Defined Networking (SDN) are transforming networking services in terms of flexibility and faster deployment times. SDN separates the control plane from the data plane with its centra...Technology trends such as Software-Defined Networking (SDN) are transforming networking services in terms of flexibility and faster deployment times. SDN separates the control plane from the data plane with its centralised architecture compared with the distributed approach used in other management systems. However, management systems are still required to adapt the new emerging SDN-like technologies to address various security and complex management issues. Simple Network Management Protocol (SNMP) is the most widespread management protocol implemented in a traditional Network Management System (NMS) but has some limitations with the development of SDN-like services. Hence, many studies have been undertaken to merge the SDN-like services with traditional network management systems. Results show that merging SDN with traditional NMS systems not only increases the average Management Information Base (MIB) polling time but also creates additional overheads on the network. Therefore, this paper proposes a dynamic scheme for MIB polling using an additional MIB controller agent within the SDN controller. Our results show that using the proposed scheme, the average polling time can be significantly reduced (i.e., faster polling of the MIB information) and also requires very low overhead because of the small sized OpenFlow messages used during polling.展开更多
文摘This article identifies the role of library and information science (LIS) education in the development of community health information services for people living with HIV/AIDS (PLWHA). Preliminary findings are presented from semi- structured qualitative interviews that were conducted with eleven directors and managers of local branches in the Knox County Public Library (KCPL) System that is located in the East Tennessee region in the United States. Select feedback reported by research participants is summarized in the article about strategies in LIS education that can help local public librarians and others in their efforts to become more responsive information providers to PLWHA. Research findings help better understand the issues and concerns regarding the development of digital and non-digital health information services for PLWHA in local public library institutions.
文摘The limitations of MARC and the advantages of applying XML in the library are analyzed. We also have made partial reconstruction to the existing Information Management System of the HIT library and implementation of the prototype system. This research work will significantly influence the coordination of international library resource databases and the achievement of global information sharing.
文摘Increasing competition in service businesses (eg: Information Technology, Healthcare, Education, Logistics, Distribution, Hospitality Financial and other services) is compelling corporates to adopt business improvement philosophies and methodologies for addressing customer demands for better quality service and organizational demands for improving the profit margins through cost reduction. Many companies around the world have already implemented Information Technology Infrastructure Library (ITIL) as a way to manage and control their Information Technology (IT) Departments more effectively. These companies are now willing to improve their ITIL processes in order to become even more efficient. Lean Six Sigma is a methodology that has been suggested as a means to resolve these problems, reducing costs and improving quality. Its application in the IT Services area is becoming increasingly popular among researchers and academicians and can be used to conduct these improvements. Despite the application of lean six sigma approaches to different contexts in the service sector, the application of Lean Six Sigma approaches in service delivery specific to Information Technology Service Management (ITSM) remains largely untested. The purpose of this paper is to implement Integrated Lean Six Sigma for Software application support services and evaluate the benefits of continual service improvement over ITIL.
文摘This article attempts to apply the strategic management theory to the subsequent shaping up of a readjusted strategic development policy for Shanghai Library after its merger with the Institute of Scientific and Technological Information of Shanghai(ISTIS)in 1995.It also tries to analyze and explicate such an empirical implementation of institutional reintegration process through strategic management at Shanghai Metropolitan Library.By doing so,it aims to present an objective case study of activities based on the strategic management paradigm at a major Chinese metropolitan public library.
文摘Planning and implementation as well as increased control over the Business Continuity Management （BCM） is a complex task in the company requiring adequate resources. BCM aims to reduce risks and develops plans for restoring business activities if they are interrupted by a disaster. The purpose of the paper is to analyze and describe two standards, Information Technology Infrastructure Library （ITIL） and Control Objectives for Information and Related Technology （COBIT）, especially their mapping for the improved planning and implementation of the BCM as well as the increased control over the BCM activities. COBIT is used more as a management framework, providing management tools, such as control objectives, metrics and maturity models in order to complement the control framework. ITIL includes process steps and tasks because it is more oriented towards IT processes （process framework）, defining the best practice for IT service management. Within this mapping, ITIL processes may be used to achieve and demonstrate compliance with COBIT control objectives for BCM process.
文摘Technology trends such as Software-Defined Networking (SDN) are transforming networking services in terms of flexibility and faster deployment times. SDN separates the control plane from the data plane with its centralised architecture compared with the distributed approach used in other management systems. However, management systems are still required to adapt the new emerging SDN-like technologies to address various security and complex management issues. Simple Network Management Protocol (SNMP) is the most widespread management protocol implemented in a traditional Network Management System (NMS) but has some limitations with the development of SDN-like services. Hence, many studies have been undertaken to merge the SDN-like services with traditional network management systems. Results show that merging SDN with traditional NMS systems not only increases the average Management Information Base (MIB) polling time but also creates additional overheads on the network. Therefore, this paper proposes a dynamic scheme for MIB polling using an additional MIB controller agent within the SDN controller. Our results show that using the proposed scheme, the average polling time can be significantly reduced (i.e., faster polling of the MIB information) and also requires very low overhead because of the small sized OpenFlow messages used during polling.
