A multidimensional and hierarchical model of library mobile service quality

Purpose:Based on the understanding of the characteristics of mobile services(m-services)provided by libraries,we attempt to develop a multidimensional and hierarchical model and a specifically designed measurement scale for the assessment of libraries' m-service quality.Design/methodology/approach:The research has been conducted sequentially in two stages.At the first stage,a multidimensional and hierarchical model of library m-service quality and a measurement scale are developed through literature review and focus group interviews.At the second stage the model is tested using partial disaggregation technique for an analysis of the data collected from over 400 library users in 3 Chinese universities.Findings:The proposed model is shown to fit the data well.The empirical analysis provides strong support for the model,which includes 4 dimensions(service environment,service interaction,information control and service effect) and 12 corresponding sub-dimensions.Research limitations:The sample size needs to be enlarged and the user types need to be expanded to make the sample more representative.Practical implications:The study provides a conceptual framework and measurement tool that can help library managers understand the users' needs in the context of mobile network environment,and boost their libraries' competitiveness by carrying out better services to meet the user demands.Originality/value:The proposed model and measurement scale specifically designed for the assessment of libraries' m-service quality fully reflect the hierarchical structure of libraries' m-service quality.In addition,by using partial disaggregation technique for model testing,we believe our research can serve as a practical reference to those engaged in the development and examination of a multidimensional and hierarchical model.

Lewin Behavior Model-Based Study on Influence Factors of Individuals to Mobile Service Demand

How to fmd main influence factors of individuals to mobile service demand is investiga- ted. The empirical research is conducted in the sample of high-value customers in China mobile market. Based on Lewin behavior model, this pa- per establishes factors-matrix from personal and environmental dimensions. Relationships among multiple factors are tested in the structural equa- tion model and their impacts on customers＇ de- mands are elaborated. Findings indicate that opera- tional convenience and business brand image have significant effects on sample users＇ demands. Fur- thermore, annual income, gender, occupation, the needs of access to information and the needs of enriching and improving social relationships are al- so important factors for high-value users. The re- suits may provide further insights into mobile service demand and the model can be popularized to other behavior researches.

ZTE to Unveil World Beating Solution-Rich NGN and Mobile Services at PT/Expo Comm China 2004

ZTE Corporation appeared at Expo Comm China2004 with a range of world-leading solutions andapplications stretching across the entiretechnology spectrum-from mobile and NGNrequirements to videoconferencing and

Bolzano Traffic: An Example of Open ITS Deployment for Advanced Traveller Information Services

This paper aims to present the experience gathered in the Italian alpine city of Bolzano within the project“Bolzano Traffic”whose goal is the introduction of an experimental open ITS platform for local service providers,fostering the diffusion of advanced traveller information services and the future deployment of cooperative mobility systems in the region.Several end-users applications targeted to the needs of different user groups have been developed in collaboration with local companies and research centers;a partnership with the EU Co-Cities project has been activated as well.The implemented services rely on real-time travel and traffic information collected by urban traffic monitoring systems or published by local stakeholders(e.g.public transportation operators).An active involvement of end-users,who have recently started testing these demo applications for free,is actually on-going.

Consumer Risk Perceptions in Mobile Health Services Adoption: Do They Matter?

The purpose of this study is to investigate empirically the role of consumer perceived risks in the adoption of mobile health services. A theoretical model including the perceived risk associated with the activity targeted by a mobile health service and the perceived risk associated with the mobile service itself was developed and tested empirically in the context of an application supporting smoking cessation. The model was validated in a cross-sectional experiment conducted with 422 consumers in the UK and Canada. Findings show that while risk triggered by the nature of a health promotion activity is a strong driver of the adoption of the supporting mobile health service, risk related to the actual application targeting that activity is a comparatively weaker obstacle. The two contrasting risk perspectives are highly significant as they together explain over 31% of the variance in consumer intention to use the mobile health service, independently from other adoption factors. Overall, this study demonstrates that consumer risk perceptions alone are a multifaceted and meaningful component in mobile health services adoption, and that this element should not be overlooked in more complex research models.

Application of Unified Payment Platform in Mobile Medical Services

Mobile medical service has become an indispensable method for the hospitals to improve service quality, while mobile payment has provided an effective solution for solving the problems of long queuing, long examination time, long waiting before being hospitalized and short time of diagnosis and treatment of the traditional outpatient services. With the increasing diversification of payment methods, it is necessary for the hospitals to establish a unified payment platform in order to support different business scenarios according to needs and standardize the interfaces of various developers and manufacturers. In addition, it will help the Financial Department timely identify the problems in the tons of transaction data and better serve the goals of the hospitals to streamline the procedures of medical services and achieve concentrated information management.

Mobile Ubiquitous Service Environment

The Mobile Ubiquitous Service Environment (MUSE),established through the coordination and integration of mobile telecommunications and ubiquitous network,in the pursuit of Always Best Experience (ABE),represents the major development trend for the next generation mobile wireless network. Research on MUSE will involve the integration of the computing model system,service platform system,operating system and terminal structure system,all of which involve exploration and innovation of a new networking structure,its control and management as well as way of measuring. The change in network resources triggers the change in network computing models. To let readers have a basic understanding of MUSE,this lecture introduces it in four sections. This section focuses on the development and demand analysis of the service platform.

Empirical Analysis on Continuous Improvement of Mobile Content Services＇ Effects on Continuance Use Intention

With the development of intelligent terminals and mobile applications,the influence of continuous improvement on mobile content services to the continuance use intention is more and more significant.Based on the expectation-confirmation theory and information system continuance use theory,this paper proposes a mobile content continuance use model and puts forward related assumptions under the mobile commerce environment by introducing the continuous improvement variables.Questionnaire data are collected from 219 mobile content service users for research,and the hypothetical model is validated by the structural equation modeling.Results show that the information system continuance use model is still valid under the mobile commerce environment,and the continuous improvement on mobile content services have positive impacts on user's expectations after they have experienced certain mobile content services.

Demand-aware mobile bike-sharing service using collaborative computing and information fusion in 5G IoT environment

Mobile bike-sharing services have been prevalently used in many cities as an important urban commuting service and a promising way to build smart cities,especially in the new era of 5G and Internet-of-Things(IoT)environments.A mobile bike-sharing service makes commuting convenient for people and imparts new vitality to urban transportation systems.In the real world,the problems of no docks or no bikes at bike-sharing stations often arise because of several inevitable reasons such as the uncertainty of bike usage.In addition to pure manual rebalancing,in several works,attempts were made to predict the demand for bikes.In this paper,we devised a bike-sharing service with highly accurate demand prediction using collaborative computing and information fusion.We combined the information of bike demands at different time periods and the locations between stations and proposed a dynamical clustering algorithm for station clustering.We carefully analyzed and discovered the group of features that impact the demand of bikes,from historical bike-sharing records and 5G IoT environment data.We combined the discovered information and proposed an XGBoost-based regression model to predict the rental and return demand.We performed sufficient experiments on two real-world datasets.The results confirm that compared to some existing methods,our method produces superior prediction results and performance and improves the availability of bike-sharing service in 5G IoT environments.

Development of a Smart Technique for Mobile Web Services Discovery

Web service(WS)presents a good solution to the interoperability of different types of systems that aims to reduce the overhead of high processing in a resource-limited environment.With the increasing demand for mobile WS(MWS),the WS discovery process has become a significant challenging point in the WS lifecycle that aims to identify the relevant MWSs that best match the service requests.This discovery process is a resource-consuming task that cannot be performed efficiently in a mobile computing environment due to the limitations of mobile devices.Meanwhile,a cloud computing can provide rich computing resources for mobile environments given its unlimited and easily scalable resources.This paper proposes a semantic WS discovery and invocation framework in mobile environments based on cloud and a relationship-aware matchmaking algorithm.The discovery algorithm enriches MWS and user requests semantically with the functional and non-functional properties of Ontology Web Language for Services,such as Quality of Web Service,device context,and user preferences.The WS repository is filtered based on logical reasoning and a parameter-based matching algorithm to minimize the matching space and improve runtime performance.The cosine similarity between the user request and services repository is then assessed to generate the most relevant WS.The relationships among concepts in the ontology are considered to improve the recall and precision ratio.After the WS discovery process,users can invoke and test these services in a mobile environment through a dynamic user interface.The interface of the invocation process is changed according to the WS description document.An application prototype is also developed to evaluate the framework based on a Cordova cross-mobile development framework.

H.264/AVC error resilience tools suitable for 3G mobile video services

The emergence of third generation mobile system (3G) makes video transmission in wireless environment possible, and the latest 3GPP/3GPP2 standards require 3G terminals support H.264/AVC. Due to high packet loss rate in wireless envi- ronment, error resilience for 3G terminals is necessary. Moreover, because of the hardware restrictions, 3G mobile terminals support only part of H.264/AVC error resilience tool. This paper analyzes various error resilience tools and their functions, and presents 2 error resilience strategies for 3G mobile streaming video services and mobile conversational services. Performances of the proposed error resilience strategies were tested using off-line common test conditions. Experiments showed that the proposed error resilience strategies can yield reasonably satisfactory results.

Mobile Ubiquitous Service Environment(3)

The Mobile Ubiquitous Service Environment (MUSE),established through the coordination and integration of mobile telecommunications and ubiquitous network,in the pursuit of Always Best Experience (ABE),represents the major development trend for the next generation mobile wireless network. Research on MUSE will involve the integration of the computing model system,service platform system,operating system and terminal structure system,all of which involve exploration and innovation of a new networking structure,its control and management as well as its measurement. The change in network resources triggers the change in network computing models. To let readers have a basic understanding of MUSE,this lecture introduces MUSE in four sections. This section focuses on the system structure of the MUSE service platform.

Global Development of Mobile Value Added Services

With the increasing demand for VAS from the subscribers, mobile operators are making efforts to create more services to promote the continuous development of the non-voice service application. The following three mobile VASes are becoming the development focus of operators.

Discussion of Mobile Internet Service Development

With the enforcement of 3G network capabilities in the future, the mobile Internet will greatly change the service modes of traditional Internet, rather than simply combine the Internet with mobile networks. The development of new technologies such as Mashup and mobile widgets will enable better service for users and new business models, bringing benefits for the industrial chain members including operators, vendors, Content Providers/Service Providers (CPs/SPs) and Internet application providers. The mobile Internet and the traditional Internet not only compete for contents and services, but also cooperate with each other; and the mobile Internet services should focus on mobile applications to avoid the homogenization with traditional Internet service.

Broadband Mobile Data Service Era is Coming

For China’s telecom industry,2009 is destined to be an extraordinary year due to the approach of long-thirsted-for mobile 3G era,which will have significant impact on current work and lifestyles.2009 will also be a year full of opportunities and challenges because the coming 3G era will bring limitless business opportunities and impose more challenges on Chinese telecom operators.The reshuffling of Chinese telecom markets has been brought to an end.The new China Unicom,China Mobile and China Telecom all focus their strategies on broadband mobile data services in order to achieve the objective of a smooth transforming from voice services to data services.Technologically,various 3G technologies and their evolutions become great concerns of telecom operators;while in terms of services,the key for 3G systems is their data services.As a result,high speed broadband data services see an era of rapid development.

Mobile Ubiquitous Service Environment (4)

The Mobile Ubiquitous Service Environment(MUSE),established through the coordination and integration of mobile telecommunications and ubiquitous network,in the pursuit of Always Best Experience(ABE),represents the major development trend for the next generation mobile wireless network.Research on MUSE will involve the integration of the computing model system,service platform system,operating system and terminal structure system;and each involves exploration and innovation of a new networking structure,its control and management as well as its measurement.The change in network resources triggers the change in network computing models.To let readers have a basic understanding of MUSE,this lecture introduces MUSE in four sections.This section focuses on the MUSE network architecture and its key technologies.

ZTE Exclusively Demonstrates LTE-A CoMP-Based Services at Mobile World Congress 2011

ZTE Corporation demonstrated video call, video streaming, and ftp services based on LTE-A Coordinated Multipoint （CoMP） technology at ＂Mobile World Congress 2011＂ in Barcelona, Spain. This makes ZTE the first and only telecoms vendor in the world to demonstrate LTE-A CoMP-based services.

出行即服务系统理论与实践:回顾与展望

交通是城市绿色低碳转型中最受关注的领域之一,也是数字化渗透及数字平台最为活跃的领域。出行即服务(Mobility as a Service, MaaS)系统是绿色交通的典型代表,是一种新型交通组织和供给方式,反映了当前出行需求的深刻变化和城市交通组织范式转变的耦合。全球范围内已出现了上百个大小规模不等和模式各异的MaaS实践创新,北京MaaS是中国持续至今、影响最大的MaaS实践。目前MaaS实践提出的理论和方法主要基于欧美发达国家,无法充分描述和分析中国实践。在文献研究的基础上,延伸纳入了中国经验,提出了具有全球普适性的一个MaaS系统分析框架,强调辨析全球范围内的MaaS异同均可以从三个维度展开,即嵌入的社会背景、发展目标和产生的社会经济环境影响;并应用此框架对国内外五个典型MaaS进行了比较研究,重点解码了北京MaaS的激励机制、商业模式和商业生态。本文旨在推动MaaS理论和研究方法的全球发展,重点提出了四个方面的关注:(1)MaaS系统的发展再次考验着城市交通如何回归其公共属性;(2)MaaS实践嵌入在城市社会背景中,具有明显的差异性。模式选择是对城市既有社会背景和交通格局的继承,但也可能就此发生转向。MaaS打开了一次城市交通转型的机会窗口;(3)MaaS系统的可持续运营依然面临挑战;(4)数字技术带来数据产权、数据隐私和安全等亟待解决的新问题。所有研究案例表明,数字技术的快速发展需要匹配治理模式创新,MaaS生态的协同进化至关重要。

An empirical study on continuance intention of mobile reading

Purpose： This study aims to explore factors affecting continuance intention of mobile reading. Design/methodology/approach： Drawing on the unified theory of acceptance and use of technology （UTAUT）, and integrating perceived enjoyment, we put forward a theoretical research model of factors affecting continuance intention of mobile reading. Using 186 valid data collected through a questionnaire survey, we conducted data analysis with the partial least squares structural equation modeling （PLS-SEM）. Findings： The results show that performance expectancy, effort expectancy, social influence and perceived enjoyment all have positive impacts on continuance intention. Among them, perceived enjoyment has the most significant effect on continuance intention, followed by performance expectancy. In addition, effort expectancy significantly influences perceived enjoyment. Contrary to our expectation, facilitating conditions have no impact on continuance intention. Practical implications： This study could help mobile data service providers to foster users＇ continuous usage of mobile reading. Research limitations： This study focused only on the effect of perceived enjoyment as an internal motivation on continuance intention of mobile reading, and other possible factors were not considered. Also, continuance intention may be different from the actual behavior. Furthermore, data of student users was collected from one university in China, and was cross-sectional, while working samples were not considered. Originality value： This study considers the effects of both external and internal motivation on continuance intention of mobile reading. The results highlight the role of perceived enjoyment in building users＇ continuance intention of mobile reading.