Patient Experience during Hospital Stay: A Pilot Survey

Introduction: Hospital inpatient care is provided to individuals who have a condition that requires them to stay in hospital. Patient experience is an important aspect of high-quality patient-centered care. Aim: With this pilot survey we aimed to obtain patient feedback on their experiences during their hospital stay, highlight areas of best practice and areas for improvement and provide a basis for a hospital-wide inpatient experience survey. Patients and Methods: Anonymous patient experience questionnaires were given to patients who were discharged from hospital during the month of May 2016. Patients were asked to answer 45 questions concerning their experience during hospital stay using the five-point Likert scale, and hand back the questionnaire before leaving the hospital. A suggestion box was provided for comments and suggestions for improvement. Results: Fifty-six questionnaires were handed out and 50 (from 27 males, 17 females and 6 patients who did not specify their gender) questionnaires were returned (89% response rate). Most of the responses fell within the “agree” to “strongly agree” range indicating a positive patient experience for most of the items addressed. Patients also provided useful comments and suggestions. Conclusion: Results of this survey indicate that patients generally had a positive experience during their hospital stay. This survey has revealed areas for improvement, and highlights the importance of patient experience when assessing a patient-centered service.

Innovative Applications of Patient Experienee Big Data in Modern Hospital Management Improve Healthcare Quality

It is important for modern hospital management to strengthen medical humanistic care and build a harmonious doctor-patient relationship.Innovative applications of the big data resources of patient experience in modern hospital management facilitate hospital management to realize real-time supervision,dynamic management and s&entitle decision-making based on patients experiences.It is helping the transformation of hospital management from an administrator^perspective to a patients perspective,and from experience-driven to data-driven.The technological innovations in hospital management based on patient experience data can assist the optimization and continuous improvement of healthcare quality,therefore help to increase patient satisfaction to the medical services.

Experience with intraoperative radiotherapy for breast cancer: the Geneva University Hospital's experience

Background Breast conserving surgery along with adjuvant radiotherapy is effective in terms of local control and survival for early- stage breast cancer （1）. External beam radiotherapy （EBRT） following breast conserving surgery has been shown to improve survival by preventing local recurrence, in the Early Breast Cancer Trialists＇ Collaborative Group meta-analysis （2）. Standard radiotherapy typically requires numerous fractions over a 3-5 week period and is performed weeks or months after surgery or chemotherapy.

MANAGEMENT OF MENEERE'S DISEASE—THE BEIJING TIANTAN HOSPITAL EXPERIENCE

Objective To report outcomes of nonsurgical and surgical management of Menire＇s disease at Beijing Tiantan Hospital. Methods Patients with Menire＇s disease were categorized into groups based on hearing and quality of life. Individualized management was provided, including life style modification, drug therapies, endolymphatic sac decompression and labyrin- thectomy. Treatment outcomes were evaluated during up to 24 months follow up. Results Eighty seven patients underwent life style modification and drug therapies. The vertigo control rate of Grade A and B was 76.9% and 83.8% respectively. Six patients received surgical management, including endolymphatic sac decompression （n = 5） and labyrinthecto- my （n = 1）. For these patients, the vertigo control rate of Grade A and B was 80% and 100%, respectively. Conclu- lsions Management of Meni6re＇s disease depends on several factors, i.e. severities of vertigo and hearing loss, quality of life, surgical contraindications and patient subjective desire. The treatment is drug therapies for the majority of patients, as well as life style modification. Surgical indications are rare and the least invasive procedures should be considered first. The results of surgery are generally satisfying.

Surgery for Acute Stanford Type A Aortic Dissection in an Inner City Community Hospital: Single Surgeon’s Experience

Objective: An inverse relationship between volume and mortality in some cardiothoracic surgical procedures has been previously established, leading to suggestions that acute aortic dissection should not be operated in community or low volume heart centers. We therefore reviewed our experience to compare with published data. Methods: Retrospective review of 27 patients who underwent proximal aortic surgery by a single surgeon at an inner city community hospital between May 2004 and April 2015. 16 patients, mean age 51.7 ± 13.6 years old, 75.0% males underwent emergency surgery for acute Stanford type A aortic dissection, while 9 with root or ascending aortic aneurysm, mean age 50.3 ± 15.0 years old, 88.9% males had elective proximal aortic surgery. 2 patients with arch aneurysm were excluded. Results: Four (25.0%) patients with acute dissection were in Penn class A, 3 (18.7%) Penn B, 3 (18.7%) Penn C and 6 (37.5%) Penn B+C. 10 (62.5%) patients underwent emergency root replacement with 60.0% (6/10) mortality all related to malperfusion including 2 patients with bloody stools, while 6 (37.5%) underwent supracoronary graft replacement with 16.6% (1/6) mortality from cardiac tamponade. The 5-year survival was 89.0%. In patients with aortic aneurysm, 8 (88.9%) underwent elective root replacement and 1 (11.1%) supracoronary graft replacement with zero mortality. Conclusion: Supracoronary graft replacement is performed for the majority of uncomplicated acute type A dissections and can be undertaken by the average general cardiac surgeon with acceptable results. Visceral malperfusion especially when associated with bloody stools portends a poor prognosis, and aortic dissection should be excluded in any Marfan patient presenting with acute abdomen. Delaying intervention in attempting transfer to a tertiary hospital can potentially increase preoperative mortality, known to rise with each passing hour from onset of acute dissection. Patients presenting therefore to community hospitals should probably undergo surgery there to avoid complications associated with delay.

Experience of the patient's success in facing post-stroke urinary incontinence: the patient's perspective

Objective:Post-stroke urinary incontinence(UI)is one of the sequelae of stroke.This situation affects all aspects of the patient’s life–physically,psychologically,socially,and spiritually.This study aimed to investigate the experience of patients’success in facing a post-stroke UI.Methods:A qualitative study using the Rapid Assessment Procedure(RAP)approach was used in this study.Informants were selected using purposive sampling.In-depth interviews with as many as 8 patients who had recovered from post-stroke UI and living in the greater area of Southeast Sulawesi(Indonesia)were conducted.In-depth interviews were also conducted with 8 caregivers and 2 nurses.Data were analyzed using a thematic analysis approach and interpretation of data was based on Humanbecoming theory and Self-care deficit theory of nursing.Results:Five successful things the patients experienced during post-stroke UI were identified.The five successes were as follows:they provided information to get to know and understand post-stroke UI,followed the procedures to overcome post-stroke UI,conducted self-control exercises and stayed motivated,performed daily activities independently according to ability,and made use of family suppor t and peers’attention.Conclusions:These findings indicated that persistence,belief,independence,and social support(family and peer)made patients to successfully face their post-stroke UI and improved their quality of life.These findings also became the basis for developing a poststroke UI management model based on Humanbecoming theory and Self-care deficit theory of nursing.

Evaluation of Patients’ Experience Following Dental Implant Surgical Procedure

Background: Patient’s acceptability of dental implant prostheses may be influenced the fact that a surgical procedure is involved. Adequate relevant information by the dental professionals pre-surgery, is therefore, paramount to alleviating the fear of surgery and contribute positively to patient’s ability to cope with post-surgical experience. This study, therefore, aimed at evaluating the postsurgical experience of the dental implant patients. As against what was expected, and relate this with the information given pre surgery. Methodology: Post treatment self-completed questionnaires were administered to consented patients that had dental implants placed between July 2017 and December 2019. The surgical procedure followed the standard protocol and data related to post-surgical experience were collected one week after the surgery to obtain information on the level of pain/discomfort and amount of swelling experienced following surgery. The effect of the information on coping ability following surgery was also assessed. Data were analyzed using descriptive statistics (p value ≤ 0.05). Results: Twenty-seven patients received 44 implants to replace 48 teeth. The mean age of the patients was 45 ± 16.3 (SD) years. Teeth mostly replaced were the maxillary central incisors (39.6%). The majority of the patients 77.7% reported to experience less pain/discomfort than expected and 66.6% had less swelling than expected. While 29.6% felt they had excellent explanation of what to expect, 51.9% said they had good explanation. The post-surgical experience between males and females was not statistically significant (pain: p = 0.08, swelling: p = 0.64). However, the majority (8/12) that had good to excellent information preoperatively, had significantly less discomfort than expected. Conclusion: Positive, encouraging and satisfactory experience of patients following implant surgical procedure is related to adequate and correct information pre-surgery.

What Is the Personal Experience of IBD Patients about Their Anti-TNF-Alpha Therapy?

AIM: To evaluate and compare the patients opinion on the two types of anti- TNF-α therapies in a Hungarian cohort of IBD patients. METHODS: This was a prospective, multicentre, questionnaire-based observational study carried out in three Hungarian tertiary centres. From April to September 2014, an anonymous questionnaire was distributed to patients diagnosed with ulcerative colitis (UC) or Crohn’s disease (CD), who have received infliximab (IFX) and/or adalimumab (ADA). The survey focused on the preferences of the two anti-TNF-α therapies on the basis of the efficacy, the administration routes and the side effects. RESULTS: 292 IBD patients, 216 CD, 75 UC and 1 indeterminate colitis patient completed the questionnaire. The mean duration of biological therapy was 1.7 (1 - 7) years. IFX treated patients noticed improvement of symptoms at 4 - 5 weeks while ADA treated patients noticed at 5 - 6 weeks. There was no difference between the patients’ satisfaction regarding the types of anti-TNF-α therapy if they received both. However, subcutaneous administration was preferred by ADA-treated patients previously receiving IFX (p = 0.007) compared to intravenous route and they did not intend to change the mode of therapy (p = 0.040). 90% of the patients, receiving only IFX or ADA were satisfied with their present therapy. The majority of patients (186/292, 63.7%) would not switch therapy. 63 of 291, 22% of the patients reported to have some concern with biological therapy—the majority (32/63, 50.8%) due to fear from side effects. CONCLUSION: Generally, patients preferred and would not change the present anti-TNF-α therapy, however, subcutaneous administration was preferred among those patients who had have experience with both.

PATIENT EXPERIENCE WITH HOSPITAL CARE-COMPARISON OF A SAMPLE OF GREEN HOS PITALS AND NON-GREEN HOSPITALS

Although the sustainability movement in the healthcare sector was initiated in response to ecological concerns,green hospitals are expected to outperform traditional hospitals on a variety of levels.The impacts of environmental quality on patients and caregivers are demonstrated in numerous studies.However,there is still a lack of evidence on the benefits of green hospitals with respect to different dimensions of patients’experiences.In this study,data from the public Hospital Consumer Assessment of Health Plans Survey is used to compare the performance of green hospitals with the average performance of traditional hospitals.This study included 19 green hospitals and found that patients hospitalized in green facilities reported overall higher ratings than those in traditional hospitals when compared to the average performance of traditional hospitals of similar sizes and locations.Additionally,patients in green hospitals were more likely to recommend the hospital to their friends and family.However,relationships between specific green building features and patient experiences were not identified in this study.

Patient's Diary Records Hospital Change

On January 27, 2012, So Chung, a Tibetan jour- nalist with Lhasa-based Tibet.cn was sent to thehospital due to a hypokalemia attack on his way to take photos in the coun- tryside during the Spring Festival. The hospital he was taken to was the People＇s Hospital of northwest China＇s Tibet Autonomous Region, where he received effective treatment and careful nursing.

基于门诊全流程服务管理的提升患者体验实践探索

提升患者门诊全流程就诊体验是改善患者就医感受的重要举措。首都医科大学附属北京同仁医院在持续改善医疗服务的基础上探索建立门诊全流程服务管理体系,通过理念向前服务前置,聚焦患者诊前体验;流程简化智慧引领,优化患者诊中体验;延续诊疗模式创新,提升患者诊后体验。打造现代门诊医疗服务模式,不断满足人民群众日益增长的医疗服务需要。

患者及家属医院文化知晓与体验感现况及影响因素分析

目的研究了解患者及家属医院文化知晓与体验感并分析其影响因素,为从需方视角优化医院品牌文化提供实证依据。方法基于课题组研制的患者及家属医院文化知晓与体验感量表调查样本医院患者及家属对医院文化的知晓与体验状况,采用多元线性回归模型分析影响因素,并构建结构方程模型探讨文化知晓、服务感知和价值认可的关系。结果共收集到4783份有效问卷。患者及家属医院文化知晓与体验感总体得分率为80.0%,但文化知晓得分率仅为65.0%;年龄、常住地、最近一次本院住院时间是体验感的影响因素。结构方程模型结果显示:文化知晓正向影响服务感知,但轻微负向影响价值认可,服务感知正向影响价值认可。结论患者及家属对医院文化知晓与体验感良好,但文化知晓程度较差。建议加强以患者需求为导向的医院文化宣传,将医院特色文化融入患者就医全过程,强化患者及家属服务感知,促进医院文化价值认可,提升其医院文化体验感。

基于全新诊疗模式的智慧医院实践与探索

在国家大力推动医院高质量发展及改善人民群众就医体验的前提下,以患者为中心,充分利用互联网、5G和人工智能等技术资源,大力发展移动端医疗服务和人工智能服务,改造优化诊疗流程,贯通诊前、诊中、诊后各环节,让数据多跑路,患者少跑路,改善患者就医体验,提升医院管理效能。本研究对智慧医院平台建设开启全新诊疗模式的具体措施进行了详细介绍,以期为我国其他医疗机构相关研究和政策制定提供借鉴。

大型公立医院全方位全周期患者服务体系建设探索

当前,患者就医体验已成为衡量医疗服务质量水平的重要指标之一。在分析我国患者就医体验现状及存在问题的基础上,介绍了青岛大学附属医院坚持以患者为中心,聚焦非医疗技术类服务质量持续改进,以信息技术为依托,根据系统理论和基于服务流程优化,围绕1个中心、2大服务流程、9大支柱服务体系、5项保障基础,探索构建了全方位全周期患者服务体系,为改善患者就医体验提供了理论支持和实践参考。

浙江省中医院构建中医药特色门诊服务实践及体会

浙江省中医院从中医医院的特殊视角出发,围绕患者就医全流程,以基于提升患者体验构建中医药特色门诊服务为工作目标,推出了“十个一”方案,落实了10项具体举措。以此提升患者门诊体验,取得了丰硕成效,进一步加强了中医医院的中医药人文建设和文化内涵。

北京市市属医院智慧服务患者就医体验及影响因素研究

目的:调研北京市市属医院智慧服务患者就医体验以及影响因素。方法:通过问卷调研北京市22所市属医院5 009例患者,对问卷结果进行统计分析。结果:北京市市属医院智慧服务患者就医体验总体满意,以支付方式便捷性满意评分最高,其次为预约诊疗的便捷性以及个人医疗信息的保密性评分,然而便民服务的便捷性评分相对偏低。多变量分析发现,老年人、对医院智慧服务不太了解者、不能自助完成就诊全流程者以及外地医保者倾向于认为诊中智慧服务需要进一步改善。结论:北京市市属医院智慧服务建设在支付方式、预约诊疗以及个人医疗信息保密性等方面总体取得满意效果。然而,在医院便民服务上有待进一步加强,针对老年人、不了解医院智慧服务者等特定人群,需重点加强医院诊中智慧服务。

高质量发展背景下公立医院患者体验提升路径探讨

患者体验被视为衡量医疗质量的重要指标,针对患者实际就医需求,通过不断创新医疗模式,发展互联网医疗服务等举措提升患者就医体验。围绕实施患者体验提升行动要求,从建设医院智慧服务平台、以效率医疗重塑就医新路径、打造连续性医疗服务体系、构建多学科联动“一站式”急危重症医疗救治体系等方面探讨公立医院改善就医体验的路径,为全面提高医疗服务水平提供参考。

我国公立医院应用人工智能改善患者体验的典型案例研究

目的 梳理公立医院应用人工智能改善患者体验的典型案例,分析相关策略与实践。方法 于2024年4月,在各数据库、医院门户网站、公众号平台上检索筛选公立医院应用人工智能改善患者体验的实践案例。基于患者旅程理论,使用文本分析法对案例内容进行主题编码分析,并开展2轮专家咨询以确定典型案例,采取叙述性方法对其创新经验进行总结,提炼出不同医疗阶段应用人工智能改善患者体验的具体路径及侧重点。结果 初步检索出47个相关案例,根据案例文本内容进行编码,构建应用人工智能改善患者体验的主题框架。主题框架涵盖诊前服务、诊中服务、诊后服务3个主要阶段,具体包括智能导诊、流程优化、辅助自查、疾病预测等改善患者体验的10种组织实践方式。分析专家筛选出的15个典型案例,发现公立医院在诊前阶段侧重于增强患者参与和优化就诊流程,诊中阶段注重提升诊疗服务的质量与效率,诊后阶段倾向于提供持续性的健康管理和个性化随访。结论人工智能在诊前、诊中、诊后各阶段的应用,可从不同角度改善患者就医感受,各地公立医院应积极应用先进技术助力患者体验提升。

预住院管理对缩短平均住院日的影响

湖南省某大型综合性三级公立医院作为省内首批预住院试点单位,率先在床位集约式统筹管理基础上探索预住院管理模式,通过简化预住院流程、实施精细化服务、打通专用检查通道、运用信息化手段实行预住院患者全流程管理等措施,保障预住院工作的开展。通过实践,外科病房平均住院日显著下降,以乳腺外科、耳鼻喉科为例,实施先后对比,平均住院日分别降低4.41、3.29 d。文章深入探讨了预住院管理模式对缩短平均住院日的影响,为国内大型医院在提升运营效率、缓解床位紧张等方面提供参考,为践行改善就医感受提升患者体验主题活动、提升患者诊前体验提供思路。