This study develops and tests a full mediation model that examines the mediating role of job satisfaction in the Chinese context, based on a survey of 424 employees in three small and medium sized enterprises. Data an...This study develops and tests a full mediation model that examines the mediating role of job satisfaction in the Chinese context, based on a survey of 424 employees in three small and medium sized enterprises. Data analysis shows a good fit with the full mediation and all four classes of antecedents （i.e., perceived organizational support, procedural, distributive, and interactional justice）. Particularly, procedural justice contributes to the prediction of satisfaction. Job satisfaction is also shown to mediate most antecedent- consequence relationships, except the two between perceived organizational support （POS）--turnover and procedural justice--consequences. Furthermore, there are only four direct links, including POS to citizenship behaviors directed at individuals, distributive justice to turnover intention, interactional justice to citizenship behaviors directed at organizations and turnover. These direct links suggest that job satisfaction does not fully mediate the relationships.展开更多
Frontline employees are generally under great pressure,and carry out repetitive and mundane daily tasks,leading to burnout and a high turnover intention among them.To identify ways to reduce this turnover intention,th...Frontline employees are generally under great pressure,and carry out repetitive and mundane daily tasks,leading to burnout and a high turnover intention among them.To identify ways to reduce this turnover intention,this study examines the effect of perceived organizational support(POS)on burnout and turnover intention in the Chinese context and adds to the literature on frontline employee burnout.Using data from a survey of the frontline employees of a gas station in Beijing,we examine the mediating effects of frontline employee burnout on their POS and turnover intention.This study shows that POS has a significant negative impact on burnout and turnover intention,and that job resources cannot substitute POS.展开更多
文摘This study develops and tests a full mediation model that examines the mediating role of job satisfaction in the Chinese context, based on a survey of 424 employees in three small and medium sized enterprises. Data analysis shows a good fit with the full mediation and all four classes of antecedents （i.e., perceived organizational support, procedural, distributive, and interactional justice）. Particularly, procedural justice contributes to the prediction of satisfaction. Job satisfaction is also shown to mediate most antecedent- consequence relationships, except the two between perceived organizational support （POS）--turnover and procedural justice--consequences. Furthermore, there are only four direct links, including POS to citizenship behaviors directed at individuals, distributive justice to turnover intention, interactional justice to citizenship behaviors directed at organizations and turnover. These direct links suggest that job satisfaction does not fully mediate the relationships.
文摘Frontline employees are generally under great pressure,and carry out repetitive and mundane daily tasks,leading to burnout and a high turnover intention among them.To identify ways to reduce this turnover intention,this study examines the effect of perceived organizational support(POS)on burnout and turnover intention in the Chinese context and adds to the literature on frontline employee burnout.Using data from a survey of the frontline employees of a gas station in Beijing,we examine the mediating effects of frontline employee burnout on their POS and turnover intention.This study shows that POS has a significant negative impact on burnout and turnover intention,and that job resources cannot substitute POS.
