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Design and pricing of maintenance service contract based on Nash non-cooperative game approach
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作者 SU Chun HUANG Kui 《Journal of Systems Engineering and Electronics》 SCIE EI CSCD 2024年第1期118-129,共12页
Nowadays manufacturers are facing fierce challenge.Apart from the products,providing customers with multiple maintenance options in the service contract becomes more popular,since it can help to improve customer satis... Nowadays manufacturers are facing fierce challenge.Apart from the products,providing customers with multiple maintenance options in the service contract becomes more popular,since it can help to improve customer satisfaction,and ultimately promote sales and maximize profit for the manufacturer.By considering the combinations of corrective maintenance and preventive maintenance,totally three types of maintenance service contracts are designed.Moreover,attractive incentive and penalty mechanisms are adopted in the contracts.On this basis,Nash non-cooperative game is applied to analyze the revenue for both the manufacturer and customers,and so as to optimize the pricing mechanism of maintenance service contract and achieve a win-win situation.Numerical experiments are conducted.The results show that by taking into account the incentive and penalty mechanisms,the revenue can be improved for both the customers and manufacturer.Moreover,with the increase of repair rate and improvement factor in the preventive maintenance,the revenue will increase gradually for both the parties. 展开更多
关键词 maintenance service contract Nash game incentive and penalty mechanism corrective maintenance preventive maintenance
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Mapping Climate Services for Disaster Risk Management: A Systematic Review and Research Gaps from a Policy Process Perspective
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作者 Aboubacar Issaka Ousman Gaoh Wolfram Laube +1 位作者 Georges Abbevi Abbey Moussa Waongo 《American Journal of Climate Change》 2024年第2期314-360,共47页
Climate services (CS) are crucial for mitigating and managing the impacts and risks associated with climate-induced disasters. While evidence over the past decade underscores their effectiveness across various domains... Climate services (CS) are crucial for mitigating and managing the impacts and risks associated with climate-induced disasters. While evidence over the past decade underscores their effectiveness across various domains, particularly agriculture, to maximize their potential, it is crucial to identify emerging priority areas and existing research gaps for future research agendas. As a contribution to this effort, this paper employs the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) methodology to review the state-of-the-art in the field of climate services for disaster risk management. A comprehensive search across five literature databases combined with a snowball search method using ResearchRabbit was conducted and yielded 242 peer-reviewed articles, book sections, and reports over 2013-2023 after the screening process. The analysis revealed flood, drought, and food insecurity as major climate-related disasters addressed in the reviewed literature. Major climate services addressed included early warning systems, (sub)seasonal forecasts and impact-based warnings. Grounded in the policy processes’ theoretical perspective, the main focus identified and discussed three prevailing policy-oriented priority areas: 1) development of climate services, 2) use-adoption-uptake, and 3) evaluation of climate services. In response to the limitations of the prevalent supply-driven and top-down approach to climate services promotion, co-production emerges as a cross-cutting critical aspect of the identified priority areas. Despite the extensive research in the field, more attention is needed, particularly pronounced in the science-policy interface perspective, which in practice bridges scientific knowledge and policy decisions for effective policy processes. This perspective offers a valuable analytical lens as an entry point for further investigation. Hence, future research agendas would generate insightful evidence by scrutinizing this critical aspect given its importance to institutions and climate services capacity, to better understand intricate facets of the development and the integration of climate services into disaster risk management. 展开更多
关键词 Climate services Disaster Risk management Policy Process Science-Policy Interface Institutional Analysis
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Application Strategy of Digital Comprehensive Management and Maintenance System for Bridges
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作者 Shengzhong Xiang Linlong Wang +1 位作者 Manman Feng Jian Cao 《Journal of World Architecture》 2024年第2期154-159,共6页
Effective application of digital integrated management and maintenance systems is essential for successful operation and maintenance management of bridge projects.This article analyzes the application strategy of such... Effective application of digital integrated management and maintenance systems is essential for successful operation and maintenance management of bridge projects.This article analyzes the application strategy of such systems.It provides an overview of comprehensive digital management and maintenance of bridges,an analysis of the basic components of the integrated management and maintenance system,and its application strategies.This study aims to offer guidance for the application of the system and to improve the quality of modern bridge engineering management and maintenance work. 展开更多
关键词 Bridge engineering Digital integrated management and maintenance system Component modules
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Research on Enterprise Legal Service Strategy Based on Compliance Management Optimization
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作者 Yi Zhu 《Proceedings of Business and Economic Studies》 2024年第2期84-88,共5页
With the background of enterprise compliance management,this paper discusses how to improve the level of enterprise legal service and reduce enterprise legal risks by optimizing the compliance management system.It aim... With the background of enterprise compliance management,this paper discusses how to improve the level of enterprise legal service and reduce enterprise legal risks by optimizing the compliance management system.It aims to analyze the current situation and existing problems of enterprise legal services through the analysis of the importance of compliance management.Furthermore,it delves into the case of enterprise legal service strategy based on compliance management optimization to verify the effectiveness and feasibility of enterprise legal service strategy. 展开更多
关键词 Compliance management Corporate legal affairs service strategy Legal risk
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Research on the Challenges and Solutions for Ethnic Tourism Service Management in Xichang City,Liangshan Prefecture in the Regional Tourism Era
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作者 Hongyan Duan Yanling Jiang 《Proceedings of Business and Economic Studies》 2024年第4期1-9,共9页
With the advent of the regional tourism era,ethnic tourism service management in Xichang City,Liangshan Prefecture,faces new challenges and opportunities.This paper provides an in-depth analysis of the current state o... With the advent of the regional tourism era,ethnic tourism service management in Xichang City,Liangshan Prefecture,faces new challenges and opportunities.This paper provides an in-depth analysis of the current state of ethnic tourism service management in Xichang City,identifying existing issues such as uneven service quality,an imperfect management system,and the need for improved professional quality among service personnel.To address these problems,the paper proposes several countermeasures,including establishing a service system oriented toward tourists’needs,enhancing professional training for service personnel,and optimizing the management model for tourism service quality.The study aims to promote the sustainable,rapid,and healthy development of tourism in Xichang City,Liangshan Prefecture,and contribute to the prosperity of tourism in Sichuan Province by improving the management level of ethnic tourism services. 展开更多
关键词 Regional tourism Xichang City Liangshan Prefecture service management Problems and countermeasures
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Designand development of highway tunnel maintenance and management system 被引量:4
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作者 葛敏莉 孙璐 《Journal of Southeast University(English Edition)》 EI CAS 2015年第1期137-142,共6页
In order to solve the urgent problem of how to manage and sustain highway tunnels with advanced information technology with the background of the rapid development in the modem traffic, and achieve the cost- effective... In order to solve the urgent problem of how to manage and sustain highway tunnels with advanced information technology with the background of the rapid development in the modem traffic, and achieve the cost- effectiveness optimal principle objectives under the premise of guaranteeing a smooth flow of traffic; a highway tunnel maintenance and management system framework and the key modules were proposed. First, the determined highway tunnel condition assessment index system was established according to the result of expert consulting forms. Secondly, the tunnel diseases, the corresponding maintenance measurements, and many-to-many relationship between diseases and maintenance measurements were introduced. Then, three kinds of 0-1 integer programming models were built according to different tunnel operators' needs in the optimization decision module. Finally, the further development and implementation of the system was prospected. The research results can provide references to tunnel researchers and managers. 展开更多
关键词 maintenance and management system highwaytunnel condition assessment distress treatment cost-benefitanalysis
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Research on Maintenance and Management Practices of Campus Green space in Guangxi University for Nationalities 被引量:1
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作者 周佳荣 郭松 李在留 《Journal of Landscape Research》 2009年第3期91-94,共4页
In this paper,the overview of Guangxi university for nationalities and its campus green space functions were introduced,the characteristics of campus green space and problems in maintenance management were analyzed,fi... In this paper,the overview of Guangxi university for nationalities and its campus green space functions were introduced,the characteristics of campus green space and problems in maintenance management were analyzed,finally countermeasures to maintenance management of campus green space were proposed. 展开更多
关键词 GUANGXI UNIVERSITY for nationalities CAMPUS green SPACE maintenance and management PRACTICES
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Data Mining-Based Maintenance Management Framework of Multi-component System 被引量:3
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作者 周瑜 《Journal of Donghua University(English Edition)》 EI CAS 2015年第6期950-953,共4页
Complex repairable system is composed of thousands of components.Some maintenance management and decision problems in maintenance management and decision need to classify a set of components into several classes based... Complex repairable system is composed of thousands of components.Some maintenance management and decision problems in maintenance management and decision need to classify a set of components into several classes based on data mining.Furthermore,with the complexity of industrial equipment increasing,the managers should pay more attention to the key components and carry out the lean management is very important.Therefore,the idea"customer segmentation"of"precise marketing"can be used in the maintenance management of the multi-component system.Following the idea of segmentation,the components of multicomponent systems should be subdivied into groups based on specific attributes relevant to maintenance,such as maintenance cost,mean time between failures,and failure frequency.For the target specific groups of parts,the optimal maintenance policy,health assessment and maintenance scheduling can be determined.The proposed analysis framework will be given out.In order to illustrate the effectiveness of this method,a numerical example is given out. 展开更多
关键词 maintenance management multi-component system data mining association rules CLUSTERING
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Research on Maintenance Information Management System for Distributed Manufacture System 被引量:2
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作者 张之敬 戴琳 +1 位作者 陶俐言 周娟 《Journal of Beijing Institute of Technology》 EI CAS 2004年第2期194-196,共3页
An architecture and design of a maintenance information management system for distributed manufacture system is presented in this paper, and its related key technologies are studied and implemented also. A frame of th... An architecture and design of a maintenance information management system for distributed manufacture system is presented in this paper, and its related key technologies are studied and implemented also. A frame of the maintenance information management system oriented human-machine monitoring is designed, and using object-oriented method, a general maintenance information management system based on SQL server engineering database and adopted client/server/database three-layer mode can be established. Then, discussions on control technologies of maintenance information management system and remote distributed diagnostics and maintenance system are emphasized. The system is not only able to identify and diagnose faults of distributed manufacture system quickly, improve system stability, but also has intelligent maintenance functions. 展开更多
关键词 distributed manufacture system maintenance information management system intelligent maintenance
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Adaptation Management of Mountain Tourism Service: The Case of the Source Regions of the Yangtze and Yellow River 被引量:6
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作者 FANG Yiping QIN Dahe +1 位作者 DING Yongjian YANG Jianping 《Journal of Mountain Science》 SCIE CSCD 2009年第3期299-310,共12页
Mountain areas are often rich in ecological diversity and recreational opportunities. Mountain tourism is thought to be an effective and important means for maintaining and expanding rural economies and, thus, improvi... Mountain areas are often rich in ecological diversity and recreational opportunities. Mountain tourism is thought to be an effective and important means for maintaining and expanding rural economies and, thus, improving the living conditions of rural societies. As mountain tourism service research is a professional field with several disciplines involved, a multi-disciplinary management pIatform is needed and it facilitates participation in sustainable mountain development by diverse stakeholders. With the source regions of the Yangtze and the Yellow River as a case study, this paper presents a conceptual framework for an adaptation management of mountain tourism services according to technical, policy, social and economic dimensions. The framework is based on a vulnerability assessment of mountain ecosystems, and can serve as a reference for the development of tourism service in other mountain areas. 展开更多
关键词 adaptation management mountain tourism service (MTS) source regions of Yangtze and Yellow Rivers China
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Coupling trade-offs and supply-demand of ecosystem services(ES):A new opportunity for ES management 被引量:5
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作者 Qiang Feng Wenwu Zhao +2 位作者 Baoling Duan Xiangping Hu Francesco Cherubini 《Geography and Sustainability》 2021年第4期275-280,共6页
The trade-offs and supply-demand relations of ecosystem services(ES)are at the frontier of geographical and ecological studies.However,previous studies have focused on either trade-offs or the supply-demand aspects,wh... The trade-offs and supply-demand relations of ecosystem services(ES)are at the frontier of geographical and ecological studies.However,previous studies have focused on either trade-offs or the supply-demand aspects,while ES conflicts and supply/demand contradictions have not been comprehensively examined.The relation-ship between ES trade-offs and supply-demand is logically valid and studying the coupling of both can provide approaches for simultaneously alleviating ES conflicts and supply-demand contradictions.This study,based on a review of previous analyses of ES trade-offs and supply-demand dynamics,proposes a new analytic framework to couple them.First,we define two types of trade-offs based on the directions of growth or decline of the two ser-vices.We also define the supply-demand balance area and the supply-demand risk area according to the ES flow characteristics.Second,the mechanisms driving ES trade-offs are clarified,and land-use scenarios are set based on the mechanisms.Third,the supply-demand spatial characteristics of ES are analyzed,and supply-demand risk areas are identified.Finally,scenario iterations are performed to minimize the supply-demand risk area at an acceptable trade-offintensity to identify an optimal land use plan,which simultaneously alleviates ES conflicts and supply-demand contradictions.This analytic framework offers new opportunities for improving sustainable ecosystem management. 展开更多
关键词 Environmental management service conflicts Supply-demand contradictions Coupling analysis
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Study on Lightning Protection Integrated Service Management Platform in Yantai City 被引量:1
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作者 Huang Hao Yang Lin Qi Xiaopeng 《Meteorological and Environmental Research》 CAS 2015年第5期21-23,26,共4页
Via database technology, a perfect lightning protection integrated service work platform is established, thereby realizing paperless data management of routine business.
关键词 Lightning protection Integrated service management platform Yantai China
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Transdisciplinary research for supporting the integration of ecosystem services into land and water management in the Tarim River Basin,Xinjiang,China 被引量:1
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作者 Tuck-Fatt SIEW Petra DLL 《Journal of Arid Land》 SCIE 2012年第2期196-210,共15页
There is a growing need for both science and practice domains to collaboratively and systematically seek knowledge-based strategies for sustainable development. In recent years, transdisciplinary research has emerged ... There is a growing need for both science and practice domains to collaboratively and systematically seek knowledge-based strategies for sustainable development. In recent years, transdisciplinary research has emerged as a new approach that enables joint problem solving among scientists and stakeholders in various fields. In this paper, we aim to introduce transdisciplinary research for supporting the integration of the concept of eco- system services into land and water management in the Tarim River Basin, Xinjiang, Northwest China. While a large number of ecosystem service studies have helped to raise the awareness for the value of nature in China, a number of challenges remain, including an improved understanding of the relationships between ecosystem structure, functions and services, and the interaction of the various ecosystem services. A meaningful valuation of ecosystem services also requires the consideration of their strong spatial heterogeneity. In addition, ways to introduce the con- cept of ecosystem services into decision-making in China need to be explored. Thus, successful integration of the concept of ecosystem services into actual land and water management requires a broad knowledge base that only a number of scientific disciplines and stakeholders can provide jointly, via a transdisciplinary research process. We regard transdisciplinary research as a recursive process to support adaptive management that includes joint knowledge generation and integration among scientists and stakeholders. System, target, and transformation knowledge are generated and integrated during the process of (1) problem (re)definition, (2) problem analysis and strategy development, and (3) evaluation of the impact of the derived strategy. Methods to support transdisciplinary research comprise participatory modelling (actor-based modelling and Bayesian Networks modelling) and partici- patory scenario development. Actor-based modelling is a semi-quantitative method that is based on the analysis of problem perspectives of individual stakeholders as depicted in perception graphs. With Bayesian Networks, com- plex problem fields are modelled probabilistically in a simplified manner, using both quantitative data and qualitative expert judgments. These participatory methods serve to integrate diverse scientific and stakeholder knowledge and to support the generation of actually implementable management strategies for sustainable development. For the purpose of integrating ecosystem services in land and water management in the Tarim River Basin through trans- disciplinary research, collaboration among scientists and institutional stakeholders from different sectors including water, agriculture, forestry, and nature conservation is required. The challenge is to adapt methods of transdisci- plinary research to socio-cultural conditions in China, particularly regarding ways of communication and deci- sion-making. 展开更多
关键词 transdisciplinary research land and water management ecosystem services
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The Construction of Human Resource Management Cloud Service Platform 被引量:1
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作者 Liangtie Dai Yang He Guangdong Xing 《Intelligent Information Management》 2015年第1期1-6,共6页
Human resource management service faced the challenges of promoting efficiency, costs saving, quick responding and so on. In order to face these challenges, this paper puts forward a “6 + 1” structure of human resou... Human resource management service faced the challenges of promoting efficiency, costs saving, quick responding and so on. In order to face these challenges, this paper puts forward a “6 + 1” structure of human resource management service combined with some characteristics of cloud computing, elaborates the service mode of the cloud service platform based on this structure, the characteristics and challenges of the platform, and hopes to provide a new service perspective to human resource management. 展开更多
关键词 Human RESOURCE management CLOUD service PLATFORM Structure service MODE
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Ship Maintenance and Repair Services in the Tema Drydock and Shipbuilding Yard in Ghana: Some Challenges, Opportunities and Prospects 被引量:1
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作者 Nicholas Nchor Kambase 《World Journal of Engineering and Technology》 2020年第3期296-316,共21页
This article explored existing policies (if any) and current management structure which govern operations within the yard, examine some major challenges facing the ship maintenance and repair services in Tema <... This article explored existing policies (if any) and current management structure which govern operations within the yard, examine some major challenges facing the ship maintenance and repair services in Tema </span><span style="font-family:Verdana;">Drydock</span><span style="font-family:Verdana;"> </span><span style="font-family:Verdana;">and Shipbuilding Yard, </span><span style="font-family:Verdana;">Ghana, identif</span><span style="font-family:Verdana;">ied</span><span style="font-family:Verdana;"> few drivers that impact positively on the ship repair market with particular reference to the Tema Shipyard. It concludes by proposing sustainable management and maintenance strategies for improved repair services of the yard as well as analyzing the findings obtained in the data presentation and discussion sections during the research project. The main finding is that the PSC Tema Shipyard’s ship maintenance and repair services are really overwhelmed with major challenges, representing 55% after summing up four (4) out of the seven (7) captured in the study and are threatening its sustainability, if not properly researched and addressed once and for all. As already stated, carefully analysed conclusion</span><span style="font-family:Verdana;">s</span><span style="font-family:Verdana;"> w</span><span style="font-family:Verdana;">ere</span><span style="font-family:Verdana;"> drawn to effectively address these challenges, followed by suggestions for future research to forestall its cascading effects on the Ghanaian economy as a </span><span style="font-family:Verdana;">whole. 展开更多
关键词 Ghana Tema Drydock and Shipbuilding Yard Repair services CHALLENGES Sustainable management
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Forest use suitability:Towards decision-making-oriented sustainable management of forest ecosystem services 被引量:1
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作者 Goran Krsnik Keith MReynolds +3 位作者 Philip Murphy Steve Paplanus Jordi Garcia-Gonzalo JoséRamón González Olabarria 《Geography and Sustainability》 CSCD 2023年第4期414-427,共14页
Management of forest lands considering multi-functional approaches is the basis to sustain or enhance the provi-sion of specific benefits,while minimizing negative impacts to the environment.Defining a desired managem... Management of forest lands considering multi-functional approaches is the basis to sustain or enhance the provi-sion of specific benefits,while minimizing negative impacts to the environment.Defining a desired management itinerary to a forest depends on a variety of factors,including the forest type,its ecological characteristics,and the social and economic needs of local communities.A strategic assessment of the forest use suitability(FUS)(namely productive,protective,conservation-oriented,social and multi-functional)at regional level,based on the provision of forest ecosystem services and trade-offs between FUS alternatives,can be used to develop management strategies that are tailored to the specific needs and conditions of the forest.The present study assesses the provision of multiple forest ecosystem services and employs a decision model to identify the FUS that sup-ports the most present and productive ecosystem services in each stand in Catalonia.For this purpose,we apply the latest version of the Ecosystem Management Decision Support(EMDS)system,a spatially oriented decision support system that provides accurate results for multi-criteria management.We evaluate 32 metrics and 12 as-sociated ecosystem services indicators to represent the spatial reality of the region.According to the results,the dominant primary use suitability is social,followed by protective and productive.Nevertheless,final assignment of uses is not straightforward and requires an exhaustive analysis of trade-offs between all alternative options,in many cases identifying flexible outcomes,and increasing the representativeness of multi-functional use.The assignment of forest use suitability aims to significantly improve the definition of the most adequate management strategy to be applied. 展开更多
关键词 Forest ecosystem services Decision making Forest use suitability Multi-objective management Geospatial analysis
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Machine learning-based zero-touch network and service management:a survey 被引量:2
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作者 Jorge Gallego-Madrid Ramon Sanchez-Iborra +1 位作者 Pedro M.Ruiz Antonio F.Skarmeta 《Digital Communications and Networks》 SCIE CSCD 2022年第2期105-123,共19页
The exponential growth of mobile applications and services during the last years has challenged the existing network infrastructures.Consequently,the arrival of multiple management solutions to cope with this explosio... The exponential growth of mobile applications and services during the last years has challenged the existing network infrastructures.Consequently,the arrival of multiple management solutions to cope with this explosion along the end-to-end network chain has increased the complexity in the coordinated orchestration of different segments composing the whole infrastructure.The Zero-touch Network and Service Management(ZSM)concept has recently emerged to automatically orchestrate and manage network resources while assuring the Quality of Experience(QoE)demanded by users.Machine Learning(ML)is one of the key enabling technologies that many ZSM frameworks are adopting to bring intelligent decision making to the network management system.This paper presents a comprehensive survey of the state-of-the-art application of ML-based techniques to improve ZSM performance.To this end,the main related standardization activities and the aligned international projects and research efforts are deeply examined.From this dissection,the skyrocketing growth of the ZSM paradigm can be observed.Concretely,different standardization bodies have already designed reference architectures to set the foundations of novel automatic network management functions and resource orchestration.Aligned with these advances,diverse ML techniques are being currently exploited to build further ZSM developments in different aspects,including multi-tenancy management,traffic monitoring,and architecture coordination,among others.However,different challenges,such as the complexity,scalability,and security of ML mechanisms,are also identified,and future research guidelines are provided to accomplish a firm development of the ZSM ecosystem. 展开更多
关键词 Zero-touch network and service management(ZSM) Next generation networks(NGN) Artificial intelligence(AI) Machine learning(ML)
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A Comparative Study of Managing a Project Using Traditional Management Techniques and a Critical Chain Project Management Methodology in Aircraft Maintenance Field 被引量:1
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作者 Devinder Kumar Yadav Anand Kulkarni Hui Yao 《Journal of Transportation Technologies》 2022年第4期544-558,共15页
Aircraft on ground or down-time for its maintenance is a clear loss in revenue for an airline operation. With never ending competition and growing operating costs of aircraft, airlines continuously need to explore opp... Aircraft on ground or down-time for its maintenance is a clear loss in revenue for an airline operation. With never ending competition and growing operating costs of aircraft, airlines continuously need to explore opportunities to reduce the aircraft down-time in order to remain sustainable. Due to round the clock operation feature of scheduled airlines, aircraft maintenance operations are generally carried out using traditional management methodologies instead of considering it as a project. Though aircraft heavy maintenance checks consist of several major tasks that can last from few weeks to a year, the maintenance organisations do not adopt modern project management methodologies. Therefore, this paper models a heavy maintenance check of an Airbus aircraft as a typical project and adopts contemporary project management methodology to explore the possibility of reducing the downtime. To this end, a case study has been done at an aircraft maintenance company to analyse the potential of this project management method in aircraft maintenance industry. 展开更多
关键词 AVIATION AIRLINE Aircraft Engineering management maintenance Operations Planning PROJECT
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Information Technology Applications to Maintenance Management 被引量:4
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作者 Abdul Raouf S.I. 《International Journal of Plant Engineering and Management》 2003年第3期129-140,共12页
Application of IT (Information Technolo gy ) to equipment management have not been adequately made. A system using Benefit Evaluation Ladder is described for evaluating the need for IT applications to ma intenance ma... Application of IT (Information Technolo gy ) to equipment management have not been adequately made. A system using Benefit Evaluation Ladder is described for evaluating the need for IT applications to ma intenance management. A systematic evaluation scheme for Computerized Maintenanc e Management System (CMMS) is presented. 展开更多
关键词 maintenance management benefit evaluation ladder CMMS evaluation IT
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Vehicle Fleet Management Practices and Service Delivery in State Owned Enterprises in Zimbabwe 被引量:1
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作者 John Promise Chiparo Marian Tukuta Michael Musanzikwa 《Journal of Transportation Technologies》 2022年第2期159-171,共13页
The main objective of the study was to examine the influence of vehicle fleet management practices on service delivery in State-Owned Enterprises (SOEs) in Zimbabwe. The study adopted a pragmatism research philosophy ... The main objective of the study was to examine the influence of vehicle fleet management practices on service delivery in State-Owned Enterprises (SOEs) in Zimbabwe. The study adopted a pragmatism research philosophy together with a mixed method research paradigm. In addition, structured questionnaires were distributed to 344 respondents drawn from 86 SOEs. Stratified and purposive sampling was used. Descriptive statistics were calculated using Statistical Package for the Social Science (SPSS) version 20. Exploratory factor analysis (EFA) was done on all items of the study while research hypotheses were tested using Structural Equation Modelling (SEM) in AMOS version 21. The study concluded that vehicle maintenance, fuel management, driver management and vehicle replacement positively influence service delivery. In addition, the study also established that Information and Communication Technologies (ICTs) moderate the influence of vehicle fleet management practices on service delivery. The study recommended that there is need for regular driver training and vehicle programs encompassing electronic spares tracking. 展开更多
关键词 FLEET service Delivery management State-Owned Enterprises
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