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Organizational dynamics of an information system: case study from the forestry sector
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作者 Rajiv Kumar Garg Jitendra Kumar Das Mohit Gera 《Journal of Forestry Research》 SCIE CAS CSCD 2007年第1期1-10,共10页
The Forest Department in the State of Uttar Pradesh, India developed Forest Management Information System (FMIS) for achieving organizational goals of improved financial and human resource management, improvement in t... The Forest Department in the State of Uttar Pradesh, India developed Forest Management Information System (FMIS) for achieving organizational goals of improved financial and human resource management, improvement in the management of forests and wildlife, and for achieving responsive administration. This paper, based on field research, presents an assessment of the dynamics of FMIS in organizational context for a better understanding of such systems in forestry organizations. The paper also investigates the success of FMIS in assisting decision makers in achieving organizational goals. Based on the knowledge developed during the course of the study, key learning elements have been highlighted for the benefit of the stakeholders in information systems in forest sector. 展开更多
关键词 Business process reengineering Culture change Human resource Information system socio-economic profile strategic management
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CRM在高校图书馆用户管理中的应用研究 被引量:3
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作者 张晓凤 《情报探索》 2017年第12期115-118,共4页
[目的/意义]探讨在高校图书馆中引入CRM模式,以提高图书馆信息资源利用率和服务效率。[方法/过程]依据高校图书馆运行规律,研究图书馆用户CRM模式和基本特征,并对图书馆用户进行分类分析,最后提出实现高校图书馆用户管理的基本措施。[结... [目的/意义]探讨在高校图书馆中引入CRM模式,以提高图书馆信息资源利用率和服务效率。[方法/过程]依据高校图书馆运行规律,研究图书馆用户CRM模式和基本特征,并对图书馆用户进行分类分析,最后提出实现高校图书馆用户管理的基本措施。[结果/结论]利用CRM模式,通过用户档案管理系统了解用户的阅读趋势及特点,适时为用户提供个性化服务和阅读推广,有助于提高图书馆服务水平。 展开更多
关键词 高校图书馆 客户关系管理 用户档案 战略规划 业务流程重组 自我管理
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