Automatic Satisfaction Analysis in Call Centers Considering Global Features of Emotion and Duration

Analysis of customers＇ satisfaction provides a guarantee to improve the service quality in call centers.In this paper,a novel satisfaction recognition framework is introduced to analyze the customers＇ satisfaction.In natural conversations,the interaction between a customer and its agent take place more than once.One of the difficulties insatisfaction analysis at call centers is that not all conversation turns exhibit customer satisfaction or dissatisfaction. To solve this problem,an intelligent system is proposed that utilizes acoustic features to recognize customers＇ emotion and utilizes the global features of emotion and duration to analyze the satisfaction. Experiments on real-call data show that the proposed system offers a significantly higher accuracy in analyzing the satisfaction than the baseline system. The average F value is improved to 0. 701 from 0. 664.

Temperature-Dependent Photoluminescence Analysis of 1.0 MeV Electron Irradiation-Induced Nonradiative Recombination Centers in n＋-p GaAs Middle Cell of GaInP/GaAs/Ge Triple-Junction Solar Cells

The effects of irradiation of 1.0 MeV electrons on the n＋-p GaAs middle cell of GalnP/GaAs/Ge triple-junction solar cells are investigated by temperature-dependent photoluminescence （PL） measurements in the 10-300K temperature range. The appearance of thermal quenching of the PL intensity with increasing temperature confirms the presence of a nonradiative recombination center in the cell after the electron irradiation, and the thermal activation energy of the center is determined using the Arrhenius plot of the PL intensity. Furthermore, by comparing the thermal activation and the ionization energies of the defects, the nonradiative recombination center in the n＋ p GaAs middle cell acting as a primary defect is identified as the E5 electron trap located at Ec - 0.96 eV.

Observable-specific phase biases of Wuhan multi-GNSS experiment analysis center’s rapid satellite products

Precise Point Positioning(PPP)with Ambiguity Resolution(AR)is an important high-precision positioning technique that is gaining popularity in geodetic and geophysical applications.The implementation of PPP-AR requires precise products such as orbits,clocks,code,and phase biases.As one of the analysis centers of the International Global Navigation Satellite System(GNSS)Service(IGS),the Wuhan University Multi-GNSS experiment(WUM)Analysis Center(AC)has provided multi-GNSS Observable-Specific Bias(OSB)products with the associated orbit and clock products.In this article,we first introduce the models and generation strategies of WUM rapid phase clock/bias products and orbit-related products(with a latency of less than 16 h).Then,we assess the performance of these products by comparing them with those of other ACs and by testing the PPP-AR positioning precision,using data from Day of the Year(DOY)047 to DOY 078 in 2022.It is found that the peak-to-peak value of phase OSBs is within 2 ns,and their fluctuations are caused by the clock day boundary discontinuities.The associated Global Positioning System(GPS)orbits have the best consistency with European Space Agency(ESA)products,and those of other systems rank in the medium place.GLObal NAvigation Satellite System(GLONASS)clocks show slightly inconsistency with other ACs’due to the antenna thrust power adopted,while the phase clocks of other GNSSs show no distortion compared with legacy clocks.With well-estimated phase products for Precise Orbit Determination(POD),the intrinsic precision is improved by 14%,17%,and 24%for GPS,Galileo navigation satellite system(Galileo),and BeiDou-3 Navigation Satellite System(BDS-3),respectively.The root mean square of PPP-AR using our products in static mode with respect to IGS weekly solutions can reach 0.16 cm,0.16 cm,and 0.44 cm in the east,north,and up directions,respectively.The multi-GNSS wide-lane ambiguity fixing rates are all above 90%,while the narrow-lane fixing rates above 80%.In conclusion,the phase OSB products at WUM have good precision and performance,which will benefit multi-GNSS PPP-AR and POD.