This paper analyzes the effect of the existence or not of failures,as well as the response of retailers to an eventual failure,influences the emotions developed by research shoppers.The empirical research is based on ...This paper analyzes the effect of the existence or not of failures,as well as the response of retailers to an eventual failure,influences the emotions developed by research shoppers.The empirical research is based on a survey with a sample of 636 mobile phone users.The results derived from the application of a structural equations model indicate that research shoppers develop more intense positive emotions when they do not have any complain with the retailers or if they solved the failure satisfactorily.Likewise,the relationship between research shoppers and the development of negative emotions is less intense when customers do not have any complain with the retailer or the company has solved the failure satisfactorily.展开更多
This paper aims to make a contrastive study on complaining strategies between American and Chinese university students, based on the descriptive study of the collected data, with reference to the social variables of s...This paper aims to make a contrastive study on complaining strategies between American and Chinese university students, based on the descriptive study of the collected data, with reference to the social variables of social status and social distance. It is found that Chinese and American university students are significantly different in the choice of complaining strategies produced to professors, intimates, friends and strangers. The Chinese show greater respect to professors than Americans do. Generally, as to interlocutors with equal social status, Americans＇ complaining degree displays a gradually descending tendency along a social distance continuum, while the Chinese have intimates and strangers at the both ends, with friends in the middle. No significant difference has been revealed in the choice of complaining strategies to parents, but Americans tend to be more polite than the Chinese. This challenges Brown and Levinson＇s formula, Wx = D （S, H） ＋ P （H, S） ＋Rx, which implies the same weight for each of these three factors. The study proves that in private conversations, the variable of social distance carries more importance than the variable of social status.展开更多
CORPORATE WHISTLEBLOWER'S ARREST HIGHLIGHTS HISTORY OF BUSINESS ABUSING LOCAL LAWS TO PERSECUTE ENEMIESA"fake medicine"scandal has ignited a nationwide furor over police procedure,with no less than China...CORPORATE WHISTLEBLOWER'S ARREST HIGHLIGHTS HISTORY OF BUSINESS ABUSING LOCAL LAWS TO PERSECUTE ENEMIESA"fake medicine"scandal has ignited a nationwide furor over police procedure,with no less than China's official Xinhua News Agency calling for public security bureaus(PSB)to"exercise power doubly prudently"following the threemonth detention of a corporate whistleblower.展开更多
乘客在机舱坐定,突然发现邻座是一位重病人,奄奄一息。文章直到最后一个词方才透露:乘客死了:…stayed alive until finally he frothed at the mouth and died。但是airline spokesman Dave Messing的一番话,是否让你觉得航空公司此举...乘客在机舱坐定,突然发现邻座是一位重病人,奄奄一息。文章直到最后一个词方才透露:乘客死了:…stayed alive until finally he frothed at the mouth and died。但是airline spokesman Dave Messing的一番话,是否让你觉得航空公司此举也体现了人道主义精神呢?】展开更多
文摘This paper analyzes the effect of the existence or not of failures,as well as the response of retailers to an eventual failure,influences the emotions developed by research shoppers.The empirical research is based on a survey with a sample of 636 mobile phone users.The results derived from the application of a structural equations model indicate that research shoppers develop more intense positive emotions when they do not have any complain with the retailers or if they solved the failure satisfactorily.Likewise,the relationship between research shoppers and the development of negative emotions is less intense when customers do not have any complain with the retailer or the company has solved the failure satisfactorily.
基金supported by the Teaching Reform Grant from Nanjing University of Posts and Telecommunications.Grant No.:JG00910JX32sponsored by Qing Lan Project of Education Department of Jiangsu Province
文摘This paper aims to make a contrastive study on complaining strategies between American and Chinese university students, based on the descriptive study of the collected data, with reference to the social variables of social status and social distance. It is found that Chinese and American university students are significantly different in the choice of complaining strategies produced to professors, intimates, friends and strangers. The Chinese show greater respect to professors than Americans do. Generally, as to interlocutors with equal social status, Americans＇ complaining degree displays a gradually descending tendency along a social distance continuum, while the Chinese have intimates and strangers at the both ends, with friends in the middle. No significant difference has been revealed in the choice of complaining strategies to parents, but Americans tend to be more polite than the Chinese. This challenges Brown and Levinson＇s formula, Wx = D （S, H） ＋ P （H, S） ＋Rx, which implies the same weight for each of these three factors. The study proves that in private conversations, the variable of social distance carries more importance than the variable of social status.
文摘CORPORATE WHISTLEBLOWER'S ARREST HIGHLIGHTS HISTORY OF BUSINESS ABUSING LOCAL LAWS TO PERSECUTE ENEMIESA"fake medicine"scandal has ignited a nationwide furor over police procedure,with no less than China's official Xinhua News Agency calling for public security bureaus(PSB)to"exercise power doubly prudently"following the threemonth detention of a corporate whistleblower.
文摘乘客在机舱坐定,突然发现邻座是一位重病人,奄奄一息。文章直到最后一个词方才透露:乘客死了:…stayed alive until finally he frothed at the mouth and died。但是airline spokesman Dave Messing的一番话,是否让你觉得航空公司此举也体现了人道主义精神呢?】
