Multi-Perspective Data Fusion Framework Based on Hierarchical BERT: Provide Visual Predictions of Business Processes

Predictive Business Process Monitoring(PBPM)is a significant research area in Business Process Management(BPM)aimed at accurately forecasting future behavioral events.At present,deep learning methods are widely cited in PBPM research,but no method has been effective in fusing data information into the control flow for multi-perspective process prediction.Therefore,this paper proposes a process prediction method based on the hierarchical BERT and multi-perspective data fusion.Firstly,the first layer BERT network learns the correlations between different category attribute data.Then,the attribute data is integrated into a weighted event-level feature vector and input into the second layer BERT network to learn the impact and priority relationship of each event on future predicted events.Next,the multi-head attention mechanism within the framework is visualized for analysis,helping to understand the decision-making logic of the framework and providing visual predictions.Finally,experimental results show that the predictive accuracy of the framework surpasses the current state-of-the-art research methods and significantly enhances the predictive performance of BPM.

PERFORMANCE EVALUATION METHOD FOR BUSINESS PROCESS OF MACHINERY MANUFACTURER BASED ON DEA/AHP HYBRID MODEL

A set of indices for performance evaluation for business processes with multiple inputs and multiple outputs is proposed, which are found in machinery manufacturers. Based on the traditional methods of data envelopment analysis （DEA） and analytical hierarchical process （AHP）, a hybrid model called DEA/AHP model is proposed to deal with the evaluation of business process performance. With the proposed method, the DEA is firstly used to develop a pairwise comparison matrix, and then the AHP is applied to evaluate the performance of business process using the pairwise comparison matrix. The significant advantage of this hybrid model is the use of objective data instead of subjective human judgment for performance evaluation. In the case study, a project of business process reengineering （BPR） with a hydraulic machinery manufacturer is used to demonstrate the effectiveness of the DEA/AHP model.

On Computing the Suitability of Non-Human Resources for Business Process Analysis

Business process improvement is a systematic approach used by several organizations to continuously improve their quality of service.Integral to that is analyzing the current performance of each task of the process and assigning the most appropriate resources to each task.In continuation of our previous work,we categorize resources into human and non-human resources.For instance,in the healthcare domain,human resources include doctors,nurses,and other associated staff responsible for the execution of healthcare activities;whereas the non-human resources include surgical and other equipment needed for execution.In this study,we contend that the two types of resources(human and non-human)have a different impact on the process performance,so their suitability should be measured differently.However,no work has been done to evaluate the suitability of non-human resources for the tasks of a process.Consequently,it becomes difficult to identify and subsequently overcome the inefficiencies caused by the non-human resources to the task.To address this problem,we present a three-step method to compute a suitability score of non-human resources for the task.As an evaluation of the proposed method,a healthcare case study is used to illustrate the applicability of the proposed method.Furthermore,we performed a controlled experiment to evaluate the usability of the proposed method.The encouraging response shows the usefulness of the proposed method.

Formalization and Verification of Business Process Modeling Based on UML and Petri Nets

In order to provide a quantitative analysis and verification method for activity diagrams based business process modeling, a formal definition of activity diagrams is introduced. And the basic requirements for activity diagrams based business process models are proposed. Furthermore, the standardized transformation technique between business process models and basic Petri nets is presented and the analysis method for the soundness and well-structured properties of business processes is introduced.

A Discussion on the Relational Process of Business Negotiation

It is widely known that business negotiation is an indispensable part in international trade and probably the most common type of negotiation.Generally speaking,business negotiation is a process which business negotiators would make the interaction in order to get specific exchange goals.Because of the important role of business negotiations in business world,many Chinese researchers have engaged in study of business and achieved many useful findings.Although there are many researches in the field of business negotiation,focusing on the analysis of relational process of business negotiation is less,which is the main con cern of this thesis.The aim of this thesis is to find the language mechanism and characteristic of business negotiation.At the meantime,negotiators are more likely to attain the deep perception in choosing the better words and structure among the negotiation.

Process-oriented evaluation of agile business processes

Agile enterprises are built based on agile business processes. Simultaneously, agile enterprises must be able to utilize agile business processes to rapidly respond market opportunities and maintain enterprises’ competitions. But how to evaluate and choose agile business processes is a key problem about building agile enterprises. The paper proposes a goal driven method and an evaluation architecture for business processes’ agility. Furthermore, a four layer configuring model for agile business processes is developed based on the evaluation architecture and it can evaluate and configure agile business processes among alternatives.

Business Process Dynamic Reengineering Technology Based on Mode

To ensure the efficiency and quality of complex business process design,a mode-based dynamic business process reengineering approach is proposed in this paper.Firstly,the composition of business process is divided into five levels.Business process modes from three levels of mission,content and resource are defined,and the transition relationships between modes are given.Secondly,the architecture model of business process is defined based on the architecture analysis and design language(AADL).The dynamic reengineering framework and implementation procedure are designed.Finally,the AADL architecture models are analyzed and verified to evaluate the business process performance,and a blueprint for reengineering is formulated.Under the guidance of the blueprint,the detailed design and development of attributes such as business processes,activities,resources and cost are completed.Case studies are presented to validate that the mode analysis and dynamic reengineering approach based on the AADL architecture is able to improve the efficiency,reliability and reusability of business process design.

Mobile businessprocess modelingusinghigh level Petri nets

This paper aims at providing an effective modeling methods for more and more mobile business applications. First a high level Petri nets method-Xml nets is introduced, which combines the advantage of Petri nets and XML. Petri nets have strict mathematics and intuitionistic diagram ex- pression way, rich system describing means and system behavior analytical technology, and the re- lated powerful supporting tools. XML, as an extensible markup language, is already a information description de facto standard. XML nets could be utilized to model both the controlling flow and the data flow of mobile business process effectively, which consequently enables the analysis and optimi- zation of the mobile business processes and could be utilized to simulate the execution of the mobile business process with the Petri nets tools to improve the system execution efficiency. In this paper, to demonstrate the modeling of the controlling flow and data flow of mobile business process, an in- strument repair business case is modeled with XML nets.

A Template-Based Approach for Automatic Mapping between Business Process and BPEL Process

In order to support just-in-time reconfiguration of business process execution language （BPEL） process, a template-based mapping method is proposed to map business level process to BPEL process. The method builds up mapping relationships between the key points of business level process and BPEL process, which helps users to adjust the business level process with simplified operations, and automatically maps the changes to BPEL. In addition, a case of the application of the method in a clothing enterprise was illustrated.

PERFORMANCE-DRIVEN BUSINESS PROCESS MANAGEMENT METHODOLOGY FOR SMALL AND MEDIUM SIZED-ENTERPRISES

Based on the analysis of the common limitations of business processmanagement (BPM) methodologies and the requirements of small and medium sized-enterprises (SMEs),the importance of a 'performance construct' of BPM methodologies is identified, a six-phaseperformance-driven BPM methodology for the production and operation processes of Chinese SMEs isdeveloped. A case study on the process management of a medium-sized enterprise shows a successfulexample of running the methodology.

Business Process Rengineering: a Review

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Analyzing and Designing Business Processes Management System Based on Transformation of Instantiated Ontology’s State

The paper discusses efforts of finding a simple and transparent method to analyze business processes and developing its management system architecture. By introducing ontology and its state, the approach tried to find a unified representation and a flexible choreography of business processes. The main idea of the paper is the transformation of ontology＇s states, which are the most important scenarios of enterprises. The business activity composition, that is, case composition based on an AI technique, Case Based Reason （CBR）, which is to solve new problems by retrieving solutions to previous problems, and then store the modified solution. The main interest in CBR relies on that it allows a system to avoid past failures and exploit past successes.

Competency Driven Resource Evaluation Method for Business Process Intelligence

Enterprises are continuously aiming at improving the execution of processes to achieve a competitive edge.One of the established ways of improving process performance is to assign the most appropriate resources to each task of the process.However,evaluations of business process improvement approaches have established that a method that can guide decision-makers to identify the most appropriate resources for a task of process improvement in a structured way,is missing.It is because the relationship between resources and tasks is less understood and advancement in business process intelligence is also ignored.To address this problem an integrated resource classification framework is presenting that identifies competence,suitability,and preference as the relationship of task with resources.But,only the competence relationship of human resources with a task is presented in this research as a resource competence model.Furthermore,the competency calculation method is presented as a user guider layer for business process intelligencebased resource competence evaluation.The computed capabilities serve as a basic input for choosing the most appropriate resources for each task of the process.Applicability of method is illustrated through a heathcare case study.

Service and Environment for the Enterprise Business Processes in CIM Integrating Infrastructure

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Remaining Time Prediction for Business Processes with Concurrency Based on Log Representation

Remaining time prediction of business processes plays an important role in resource scheduling and plan making.The structural features of single process instance and the concurrent running of multiple process instances are the main factors that affect the accuracy of the remaining time prediction.Existing prediction methods does not take full advantage of these two aspects into consideration.To address this issue,a new prediction method based on trace representation is proposed.More specifically,we first associate the prefix set generated by the event log to different states of the transition system,and encode the structural features of the prefixes in the state.Then,an annotation containing the feature representation for the prefix and the corresponding remaining time are added to each state to obtain an extended transition system.Next,states in the extended transition system are partitioned by the different lengths of the states,which considers concurrency among multiple process instances.Finally,the long short-term memory(LSTM)deep recurrent neural networks are applied to each partition for predicting the remaining time of new running instances.By extensive experimental evaluation using synthetic event logs and reallife event logs,we show that the proposed method outperforms existing baseline methods.

Research on Business Processes Optimization for Agile Manufacturing

Based on macroscopic and synthetic approaches, especially information entropy approach, the quantification of the flexible degree and order degree of business processes is studied. According to the outcome of above analysis, a conceptual model of optimizing business processes is proposed which supports to construct dynamic stable business processes. The research above has been applied in project 863/SDDAC-CIMS, and achieved primary benefits.

BPR Oriented Business Process Model Based on Petri Net

This paper focuses on BPR oriented business process model based on Petri net. First, the necessary features and requirements for BPR oriented model are analyzed. Then a BPR oriented business process model (BPM) based on Petri net is proposed, and two groups of its model mechanisms are discussed. Then, how to use the proposed BPM for modeling, analyzing and optimizing the business process is further explored. At last, an example is illustrated.

A Metamodel-Driven Business Process Modeling Methodology and Its Integrated Environment for Reusing Business Processes

Reusing business process models and best practices can improve the productivity, quality and agility in the early development phases of enterprise software systems. To help developers reuse the business process models and best practices, we propose a methodology and an integrated environment for business process modeling driven by the metamodel. Furthermore, we propose a process-template design method to unify the granularity and separate the commonality and variability of business processes so that business process models can be reused across different enterprise software systems. The proposed methodology enables to create reuse-oriented business process templates before the business process modeling. To support the proposed methodology, we developed an integrated environment for creating, reusing and verifying the business process models. As the key techniques, we describe the methodology and its integrated environment, including a metamodel and notations. We applied the methodology and integrated environment to an actual enterprise software development project, and evaluated that the productivity of business process modeling is improved by at least 46%. As the conclusion, this paper contributes to prove the effectiveness of the meta-model driven business process modeling methodology for the reuse of business process models.

Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office

This article proposes a framework, called BP-M* which includes: 1) a methodology to analyze, engineer, restructure and implement business processes, and 2) a process model that extends the process diagram with the specification of resources that execute the process activities, allocation policies, schedules, times of activities, management of queues in input to the activities and workloads so that the same model can be simulated by a discrete event simulator. The BP-M* framework has been applied to a real case study, a public Contact Center which provides different typologies of answers to users’ requests. The simulation allows to study different system operating scenarios (“What-If” analysis) providing useful information for analysts to evaluate restructuring actions.