Objective To build a model to improve the customer value of drugstores,so as to enhance their core competitiveness and share the value between drugstores and customers.Methods The quality control circle(QCC)was used t...Objective To build a model to improve the customer value of drugstores,so as to enhance their core competitiveness and share the value between drugstores and customers.Methods The quality control circle(QCC)was used to establish the model based on the theory of customer life cycle.According to recency-frequencymonetary(RFM)model,a general value index evaluation system was constructed for customers in different life cycles,and an example was studied.Results and Conclusion The flow model of drugstore customer management system and the method of evaluating the customer value were designed.Taking the activities of the QCC in a drugstore as an example,the deficiencies of pharmaceutical care such as medication consultation,shortage of drug supply and irrational drug display were improved.It also promoted the transformation of customers from a starting period into stable period and improved the comprehensive value of customers,indicating that QCC was effective.Drugstores should carry out the QCC activities with different themes according to the characteristics of customers in different life circles.Meanwhile,suggestions from customers on improving the environment and facilities,service quality and management mechanism of the drugstores should be effectively adopted to promote the transformation of customers from the starting period to the stable period for the realization of the highest value.This will bring economic value to drugstores and achieve the value sharing between drugstores and customers.展开更多
目的探索医学定制膳食(HDMTM)对转移性肺癌患者营养状况、疲劳感及生活质量的影响。方法前瞻性选取武汉市第三医院2021年6月至2023年6月期间收治的108例转移性肺癌患者,根据随机数字表法分为两组,对照组54例采用常规营养支持,干预组54...目的探索医学定制膳食(HDMTM)对转移性肺癌患者营养状况、疲劳感及生活质量的影响。方法前瞻性选取武汉市第三医院2021年6月至2023年6月期间收治的108例转移性肺癌患者,根据随机数字表法分为两组,对照组54例采用常规营养支持,干预组54例采用HDMTM支持,干预后,比较两组营养状况[血清白蛋白(ALB)、总蛋白(TP)、血红蛋白(Hb)]、肺功能[第1秒用力呼气容积(FEV1)、用力肺活量(FVC)、每分钟最大通气量(MVV)]、癌因性疲乏评分、肺癌特异性生活质量评估表(FACT-L)评分。结果两组患者经干预14 d后,营养状态、肺功能均较治疗前有所改善,癌因性疲乏评分有所降低,FACT-L评分有所升高,差异均有统计学意义(P<0.05)。干预组干预后14 d的FEV1(92.84±4.52)%、MVV(91.29±5.45)L/min、FVC(3.55±0.39)L、Hb(111.12±6.57)g/L、ALB(43.11±4.58)g/L、TP(69.78±3.16)g/L优于对照组,差异有统计学意义(P<0.05),干预后14 d的情感疲乏(4.85±1.22)分、行为疲乏(3.13±1.52)分、躯体疲乏(3.38±1.19)分、认知疲乏评分(3.15±1.14)分均低于对照组,差异有统计学意义(P<0.05),干预后7 d FACT-L评分(82.85±5.25)分、干预后14 d FACT-L评分(93.35±4.25)分高于对照组,差异有统计学意义(P<0.05)。结论HDMTM更具有针对性、科学性,相比于常规营养治疗,在转移性肺癌患者中效果更为明显,不仅能够改善患者肺功能、营养状态,促进病情恢复,还能够缓解疲乏感,提高生活质量,利用价值更高。展开更多
基金General Projects of Social Science Planning Fund of Liaoning Province:“Boost Healthy Liaoning——Research on Collaboration of Industry-University-Research in Pharmaceutical QCC”.No.L19BGL034Key Projects of Shenyang Social Science Fund.No.SYSK2020-04-01.
文摘Objective To build a model to improve the customer value of drugstores,so as to enhance their core competitiveness and share the value between drugstores and customers.Methods The quality control circle(QCC)was used to establish the model based on the theory of customer life cycle.According to recency-frequencymonetary(RFM)model,a general value index evaluation system was constructed for customers in different life cycles,and an example was studied.Results and Conclusion The flow model of drugstore customer management system and the method of evaluating the customer value were designed.Taking the activities of the QCC in a drugstore as an example,the deficiencies of pharmaceutical care such as medication consultation,shortage of drug supply and irrational drug display were improved.It also promoted the transformation of customers from a starting period into stable period and improved the comprehensive value of customers,indicating that QCC was effective.Drugstores should carry out the QCC activities with different themes according to the characteristics of customers in different life circles.Meanwhile,suggestions from customers on improving the environment and facilities,service quality and management mechanism of the drugstores should be effectively adopted to promote the transformation of customers from the starting period to the stable period for the realization of the highest value.This will bring economic value to drugstores and achieve the value sharing between drugstores and customers.
文摘目的探索医学定制膳食(HDMTM)对转移性肺癌患者营养状况、疲劳感及生活质量的影响。方法前瞻性选取武汉市第三医院2021年6月至2023年6月期间收治的108例转移性肺癌患者,根据随机数字表法分为两组,对照组54例采用常规营养支持,干预组54例采用HDMTM支持,干预后,比较两组营养状况[血清白蛋白(ALB)、总蛋白(TP)、血红蛋白(Hb)]、肺功能[第1秒用力呼气容积(FEV1)、用力肺活量(FVC)、每分钟最大通气量(MVV)]、癌因性疲乏评分、肺癌特异性生活质量评估表(FACT-L)评分。结果两组患者经干预14 d后,营养状态、肺功能均较治疗前有所改善,癌因性疲乏评分有所降低,FACT-L评分有所升高,差异均有统计学意义(P<0.05)。干预组干预后14 d的FEV1(92.84±4.52)%、MVV(91.29±5.45)L/min、FVC(3.55±0.39)L、Hb(111.12±6.57)g/L、ALB(43.11±4.58)g/L、TP(69.78±3.16)g/L优于对照组,差异有统计学意义(P<0.05),干预后14 d的情感疲乏(4.85±1.22)分、行为疲乏(3.13±1.52)分、躯体疲乏(3.38±1.19)分、认知疲乏评分(3.15±1.14)分均低于对照组,差异有统计学意义(P<0.05),干预后7 d FACT-L评分(82.85±5.25)分、干预后14 d FACT-L评分(93.35±4.25)分高于对照组,差异有统计学意义(P<0.05)。结论HDMTM更具有针对性、科学性,相比于常规营养治疗,在转移性肺癌患者中效果更为明显,不仅能够改善患者肺功能、营养状态,促进病情恢复,还能够缓解疲乏感,提高生活质量,利用价值更高。
