As the demand for customer service continues to increase,more companies are attempting to apply artificial intelligence technology in the field of customer service,enabling intelligent customer service,reducing custom...As the demand for customer service continues to increase,more companies are attempting to apply artificial intelligence technology in the field of customer service,enabling intelligent customer service,reducing customer service pressure,and reducing operating costs.Currently,the existing intelligent customer service has a limited degree of intelligence and can only answer simple user questions,and complex user expressions are difficult to understand.To solve the problem of low accuracy of multi-round dialogue semantic understanding,this paper proposes a semantic understanding model based on the fusion of a convolutional neural network(CNN)and attention.The model builds an“intention-slot”joint model based on the“encoding–decoding”framework and uses hidden semantic information that combines intent recognition and slot filling,avoiding the problem of information loss in traditional isolated tasks,and achieving end-to-end semantic understanding.Additionally,an improved attention mechanism based on CNNs is introduced in the decoding process to reduce the interference of redundant information in the original text,thereby increasing the accuracy of semantic understanding.Finally,by applying the model to electric power intelligent customer service,we verified through an experimental comparison that the proposed fusion model improves the performance of intent recognition and slot filling and can improve the user experience of electric power intelligent customer services.展开更多
With the incessant development of power market reform,the existing cross-subsidy in electricity tariffs has become a critical problem in China's power industry development.On the basis of the theories of cross-sub...With the incessant development of power market reform,the existing cross-subsidy in electricity tariffs has become a critical problem in China's power industry development.On the basis of the theories of cross-subsidy and electricity universal service,the authors take foreign countries' experience as reference to design several solutions to cross-subsidies in electricity tariffs in different phases of China's power industry development.Furthermore,the application and implementation of these solutions are analyzed in this paper.展开更多
基金supported by National Natural Science Foundation of China(No.2018YFB0905000).
文摘As the demand for customer service continues to increase,more companies are attempting to apply artificial intelligence technology in the field of customer service,enabling intelligent customer service,reducing customer service pressure,and reducing operating costs.Currently,the existing intelligent customer service has a limited degree of intelligence and can only answer simple user questions,and complex user expressions are difficult to understand.To solve the problem of low accuracy of multi-round dialogue semantic understanding,this paper proposes a semantic understanding model based on the fusion of a convolutional neural network(CNN)and attention.The model builds an“intention-slot”joint model based on the“encoding–decoding”framework and uses hidden semantic information that combines intent recognition and slot filling,avoiding the problem of information loss in traditional isolated tasks,and achieving end-to-end semantic understanding.Additionally,an improved attention mechanism based on CNNs is introduced in the decoding process to reduce the interference of redundant information in the original text,thereby increasing the accuracy of semantic understanding.Finally,by applying the model to electric power intelligent customer service,we verified through an experimental comparison that the proposed fusion model improves the performance of intent recognition and slot filling and can improve the user experience of electric power intelligent customer services.
文摘With the incessant development of power market reform,the existing cross-subsidy in electricity tariffs has become a critical problem in China's power industry development.On the basis of the theories of cross-subsidy and electricity universal service,the authors take foreign countries' experience as reference to design several solutions to cross-subsidies in electricity tariffs in different phases of China's power industry development.Furthermore,the application and implementation of these solutions are analyzed in this paper.
