Bolzano Traffic: An Example of Open ITS Deployment for Advanced Traveller Information Services

This paper aims to present the experience gathered in the Italian alpine city of Bolzano within the project“Bolzano Traffic”whose goal is the introduction of an experimental open ITS platform for local service providers,fostering the diffusion of advanced traveller information services and the future deployment of cooperative mobility systems in the region.Several end-users applications targeted to the needs of different user groups have been developed in collaboration with local companies and research centers;a partnership with the EU Co-Cities project has been activated as well.The implemented services rely on real-time travel and traffic information collected by urban traffic monitoring systems or published by local stakeholders(e.g.public transportation operators).An active involvement of end-users,who have recently started testing these demo applications for free,is actually on-going.

Information Security Service Support-Helping End-Users Cope with Security

Organizations implement an information security program for the protection of their information assets. The success of such a program depends primarily on the effective implementation and execution of associated information security policies and controls. These policies and controls depend directly upon the resultant behavior and actions of end-users. Hence, end-users play a critical role in the effective implementation and running of an information security program in any organization. However, end-users are often unable to navigate and comprehend the various policies, controls and associated issues. Support to end-users is therefore a vital element, but is often neglected by present information security management systems. In the service industry, support to customers is established as an important determinant of customer perceived service quality. This paper applies the same philosophy to provide support to end-users, who are the customers of the Information Security Service.

The Impact of Information Technology on Service Quality,Satisfaction,and Customer Relationship Management(Case Study:IT Organization Individuals)

Recent research and studies have shown that Information Technology(IT)has a significant impact on service quality,customer satisfaction,and customer relationship development.With the proliferation and penetration of technology in all aspects of life,organizations are responding to the implications and opportunities that IT creates in relation to customer services.The main objective of using information technology in organizations is to increase customer satisfaction,service quality,and customer relationship management,which the authors will focus on here.Enhancing service quality,improving customer satisfaction,and establishing close and sustainable customer relationships are key advantages of leveraging information technology in this field.This article examines the impact of information technology on service quality,customer satisfaction,and customer relationship development and provides strategies and models for organizations to improve customer satisfaction and establish closer connections with them through the use of information technology.Seventy individuals from the IT field were used to evaluate the proposed model.The proposed model was compared with three models:SEM,regression,and decision tree,and the results demonstrated better performance of this approach.

Customization and Performance of Service-Oriented Manufacturing Information System: The Mediating Effect of Information System Flexibility

The purpose of this paper is to provide empirical evidence for the validity of the relationship between service-oriented manufacturing information system (SMIS) customization and performance from three aspects: data flexibility, process flexibility and system flexibility. We select some questionnaires from the third round of High-performance manufacturing (HPM) data to construct the construct, verify the reliability and validity of the construct, extract principal components, and analyze the mediating effect by using multiple chain linear regression and structural equation model. The results show that SMIS customization has a significant impact on its performance, and this effect works through its flexibility. More specifically, it is the multiple chain mediation effect composed of data flexibility, process flexibility and system flexibility. The importance of SMIS customization and flexibility to the organization is made clear, which helps practitioners understand the internal mechanism that affects SMIS performance, so as to use limited resources to improve system performance.

Library's industrial technology information service in science parks—Taking NSL's practice as an example

Purpose:The purpose of this paper is to explore how libraries can develop service and product strategies and the service support mechanism to provide industrial technology information service in science parks.Design/methodology/approach:The analysis is based on a case study of a large Chinese research library,National Science Library(NSL),the Chinese Academy of Sciences(CAS),in serving high-tech companies in Zhongguancun Science Park(Z-Park).Findings:NSL’s practices suggested that in serving business clients,libraries’ product and service strategies should be based on the understanding of users’ needs.Aside from those services that have been recognized by clients such as document retrieval & delivery and novelty search,libraries may expand their service and provide in-depth information analysis and consultation for some key clients.Moreover,a service and product development system should be established,which differentiates the libraries’ products and services from those of their competitors.In providing industrial technology information service,libraries need to construct the service support mechanism,publicize their service and learn to cooperate with clients to meet their demands for knowledge management and innovation.Research limitations:The generalizability of the findings is limited because they are based on an individual case study.Practical implications:Our service practices provide useful information for other libraries to expand their information service to high-tech companies in the new information environment.Originality/value:Z-Park is the first and one of the largest science and technology parks in China.Hence NSL’s practices in serving high-tech companies in Z-Park can be valuable to other libraries that intend to take up the similar service.

Information freshness optimization of multiple status update streams in Internet of things:Generation rate control and service rate reservation

The Internet of things(IoT)has become a key infrastructure providing up-to-date and fresh information for policy analysis and decision-making of upper-layer applications.However,there are limited sensing and communication resources in IoT devices,which significantly affects the timeliness and freshness of the updated status.This work proposes two schemes,namely,the generation rate control and service rate reservation schemes,to improve the overall information freshness of multiple status update streams at the receiver.Specifically,using the recently proposed Age of Information(AoI)as the metric for evaluating information freshness,we characterized the overall information freshness,i.e.,the overall average AoI at the receiver for both schemes,by considering the urgency difference of status update and streams.Both schemes for status updates and streams,respectively,were formulated as two optimization problems.We proved that both problems are convex and the optimal generation and service rates for different streams are found by the standard convex optimization algorithm.Moreover,we proposed both approximate optimal generation and approximate optimal service rate for fast deployment in heavy and light load cases.Numerical results verify the theoretical findings and accuracy of the proposed approximate solutions,guiding the design and deployment of IoT.

Web service based spatial forest information system using an open source software approach

For technical and other reasons there is a dilemma that data providers cannot find an appropriate way to redistribute spatial forest data and data users who need spatial data cannot access and integrate available forest resources information. To overcome this dilemma, this paper proposed a spatial forest information system based on Web service using an open source software approach. With Web service based architecture, the system can enable interoperability, integrate Web services from other application servers, reuse codes, and shorten the development time and cost. At the same time, it is possible to extend the local system to a regional or national spatial forest information system. The growth of Open Source Software （OSS） provides an alternative choice to proprietary software for operating systems, web servers, Web-based GIS applications and database management systems. Using open source software to develop spatial forest information systems can greatly reduce the cost while providing high performance and sharing spatial forest information. We chose open source software to build a prototype system for Xixia County, Henan Province, China. By integrating OSS packages Deegree and UMN MapServer which are compliant to the OGC open specifications, the prototype system enables users to access spatial forest information and travelling information of Xixia County which come from two different data servers via a standard Web browser and promotes spatial forest information sharing.

Exploration on the Construction of University Logistics Information Service Platform

Logistics information construction in colleges and universities is an important part of smart campus. This paper expounds the current situation and existing problems of the logistics information construction in colleges and universities. Taking China University of Geosciences (Beijing) as an example, this paper discusses the construction principles and Personnel organization structure of the logistics information construction, and provides the construction scheme of the logistics information service platform. It can be used for reference for the implementation of logistics information construction in other colleges and universities.

Information resources reorganization and sharing platform of national scientific＆technical document service in China

Reorganization of network information resources for scientific and technical （scitech for abbreviation） documents and development of information infrastructure have brought a great change in China＇s scitech documentation information sharing. It integrated not only information resources, but also systems, technologies and funds. High quality services and effective resources sharing are the main goals of the platform construction. The paper describes briefly the principles and aims of the integration of the scitech information resources and networks. The services of the sharing platforms have been also introduced.

Adjusting the information service strategies according to users' requirements—A survey of the library users' information requirements in the four library systems of Zhejiang province

Based on a survey of the circumstances of the information requirements in social science from more than 3,800 library users in 48 libraries of the four major library systems in Zhejiang Province,this paper analyzes the present main characteristics of the users' requirements to the social science document information and puts forward some proposals for adjusting the document information service strategies for the library and information institutions.

Information service of special libraries in China:Current status and prospect

The article firstly summarizes the structure and development of special libraries in China.Then,the best practices of the documentation,information and consulting services of the Chinese special libraries in the digital and networking environment are provided.It finally explores the approaches for the special libraries to offer new professional services in order to meet the needs for knowledge-based services.

Information service platform of forest pest forecast based on WebGIS

Taking Linkou Forestry Bureau, Heilongjiang Province, China as the demonstration plot and Dendrolimus pinidiatrea as an example, we developed a WebGIS-based information service platform for forest pest forecast using J2EE and ArcGIS Server technology. The service platform is able to predict the occurrence period, amount of pest, occurrence tendency, and pest zones in the B/S environment and realized the display, querying, analysis and editing of the spatial data and the automatically integrated control of multilevel Data,. Additionaly, the service platform offers the visualization of geographic service and predicted results. It provides a solution for prediction of forest pest and forest resource management.

Chaining Distributed Geographic Information Web Services Based on Ontology

To solve the problem of chaining distributed geographic information Web services （GI Web services）, this paper provides an ontology-based method. With this method, semantic service description can be achieved by semantic annotation of the elements in a Web service description language（WSDL） document with concepts of geographic ontology, and then a common under-standing about service semantics between customers and providers of Web services is built. Based on the decomposition and formalization of customer requirements, the discovery, composition and execution of GI Web services are explained in detail, and then a chaining of GI Web services is built and used to achieve the customer＇s requirement. Finally, an example based on Web ontology language for service （OWL-S） is provided for testing the feasibility of this method.

ADAPTIVE AND ACTIVE COMPUTING PARADIGM FOR PERSONALIZED INFORMATION SERVICE IN DISTRIBUTED HETERONGEOUS ENVIRONMENT

To solve the problem that traditional pull based information service can’t meet the demand of long term users getting domain information timely and properly, an adaptive and active computing paradigm (AACP) for personalized information service in heterogeneous environment is proposed to provide user centered, push based higsh quality information service timely in a proper way, the motivation of which is generalized as R 4 Service: the right information at the right time in the right way to the right person, upon which formalized algorithms framework of adaptive user profile management, incremental information retrieval, information filtering, and active delivery mechanism are discussed in details. The AACP paradigm serves users in a push based, event driven, interest related, adaptive and active information service mode, which is useful and promising for long term user to gain fresh information instead of polling from kinds of information sources.

A survey of public needs for digital information service in libraries and museums

Purpose:The purpose of the research is to investigate public needs for digital information service in the Chinese libraries and museums and seek ways to help these public service institutions improve their service to meet user needs.Design/methodology/approach:An online questionnaire survey was used to study the publicneeds for digital information service provided by libraries and museums.A total of 474 valid questionnaires were retrieved for analysis.Findings:The primary purpose of using the digital library and museum service was for knowledge acquisition,followed by work or class assignment and leisure and entertainment.Users need one-stop information service that provides information and service in a more integrated form and allows cross-database searching as well.Research limitations:A majority of the respondents were young and middle-aged people who often use the Internet.We would need to increase our sample size and include different groups of users such as children and retirees to make the sample more representative.Practical implications:Libraries and museums should collaborate to provide the users with one-stop digital information service.Meanwhile,the research can serve as a reference source for the future studies of digital library and museum service.Originality/value:Few studies were published on the public needs for digital library and museum service in China.This study bridges the gap and contributes to our understanding of the Chinese users’ needs for digital information service in libraries and museums.

Common Information Model： A Bus Service for Electric Calculations in AES Eletropaulo

This paper resumes a research project developed in the concession area of AES Eletropaulo, the largest electrical energy distribution company in Brazil. First, the global standards of information exchange within power transmission and distribution area were evaluated, allowing the definition of state of the art on the theme, followed by determining its applications considering technologies already applied by the company. The specifications needed for the generation of a data integration model are adapted to radial overhead network at company concession area. The project developed an intermediary connectivity layer, based on the CIM （common information model）, which enables corporative systems to communicate in a standard way, through the use of integrating technologies. It, therefore, enabled modeling all main subjects of an electrical network in an open, extensible and non-proprietary way, in a model that contains classes and attributes of such subjects, as well as their relationships. Calculation and planning products adopted by the company were integrated to the technological layer implemented.

Information service platform of forest pest forecast based on WebGIS

Taking Linkou Forestry Bureau, Heilongjiang Province, China as the demonstration plot and Dendrolimus pinidiatrea as an example, we developed a WebGIS-based information service platform for forest pest forecast using J2EE and ArcGIS Server technology. The service platform is able to predict the occurrence period, amount of pest, occurrence tendency, and pest zones in the B/S environment and realized the display, querying, analysis and editing of the spatial data and the automatically integrated control of multilevel Data,. Additionaly, the service platform offers the visualization of geographic service and predicted results. It provides a solution for prediction of forest pest and forest resource management.

Improved Ant Colony-Genetic Algorithm for Information Transmission Path Optimization in Remanufacturing Service System

The information transmission path optimization(ITPO) can often a ect the e ciency and accuracy of remanufactur?ing service. However, there is a greater degree of uncertainty and complexity in information transmission of remanu?facturing service system, which leads to a critical need for designing planning models to deal with this added uncer?tainty and complexity. In this paper, a three?dimensional(3D) model of remanufacturing service information network for information transmission is developed, which combines the physic coordinate and the transmitted properties of all the devices in the remanufacturing service system. In order to solve the basic ITPO in the 3D model, an improved 3D ant colony algorithm(Improved AC) was put forward. Moreover, to further improve the operation e ciency of the algorithm, an improved ant colony?genetic algorithm(AC?GA) that combines the improved AC and genetic algorithm was developed. In addition, by taking the transmission of remanufacturing service demand information of certain roller as example, the e ectiveness of AC?GA algorithm was analyzed and compared with that of improved AC, and the results demonstrated that AC?GA algorithm was superior to AC algorithm in aspects of information transmission delay, information transmission cost, and rate of information loss.

Distributed Information Flow Verification for Secure Service Composition in Smart Sensor Network

Accelerate processor, efficient software and pervasive connections provide sensor nodes with more powerful computation and storage ability, which can offer various services to user. Based on these atomic services, different sensor nodes can cooperate and compose with each other to complete more complicated tasks for user. However, because of the regional characteristic of sensor nodes, merging data with different sensitivities become a primary requirement to the composite services, and information flow security should be intensively considered during service composition. In order to mitigate the great cost caused by the complexity of modeling and the heavy load of single-node verification to the energy-limited sensor node, in this paper, we propose a new distributed verification framework to enforce information flow security on composite services of smart sensor network. We analyze the information flows in composite services and specify security constraints for each service participant. Then we propose an algorithm over the distributed verification framework involving each sensor node to participate in the composite service verification based on the security constraints. The experimental results indicate that our approach can reduce the cost of verification and provide a better load balance.

A Compositive Information Collection Platform System Based on Web Service

The aim is to solve the problem that how to share dispersive and heterogeneous data inside business information system or some other information source. On the basis of Web service, this paper adopts the notion of Data As ,Service to build service-oriented data integration architecture. According to this architecture, we develop data collection system which effectively integrates data from heterogeneous informa tion source and present a uniform data view to end users by implementing sharing data from heterogeneous systems and information source . At last, this paper gives an example of a compositive information collection platform system.