The Impact of Information Technology on Service Quality,Satisfaction,and Customer Relationship Management(Case Study:IT Organization Individuals)

Recent research and studies have shown that Information Technology(IT)has a significant impact on service quality,customer satisfaction,and customer relationship development.With the proliferation and penetration of technology in all aspects of life,organizations are responding to the implications and opportunities that IT creates in relation to customer services.The main objective of using information technology in organizations is to increase customer satisfaction,service quality,and customer relationship management,which the authors will focus on here.Enhancing service quality,improving customer satisfaction,and establishing close and sustainable customer relationships are key advantages of leveraging information technology in this field.This article examines the impact of information technology on service quality,customer satisfaction,and customer relationship development and provides strategies and models for organizations to improve customer satisfaction and establish closer connections with them through the use of information technology.Seventy individuals from the IT field were used to evaluate the proposed model.The proposed model was compared with three models:SEM,regression,and decision tree,and the results demonstrated better performance of this approach.

Suitability Evaluation on the Information Service System of "Agricultural Science and Technology 110" in Sichuan Province, China

Method of fuzzy comprehensive evaluation is used to carry out suitability evaluation on the information service system of "Agricultural Science and Technology 110" in Sichuan Province, China. Analytic hierarchy process (AHP) and expert consultation method are used to determine the evaluation index system and index weight. Suitability effect of the information service system of "Agricultural Science and Technology 110" is taken as the target layer. The five indices at criterion layer are the organizational mode of agricultural information service, the support system of agricultural information resources, the agricultural information transfer system, the capital source of agricultural information service, and the support system of agricultural information service. And the index layer includes the talent team of agent service, the interaction between the subject and object, the accuracy of agricultural information, the convenience of agricultural information transfer, the adequacy of fund, the efficiency in the use of fund, the status of information infrastructure and so on. Evaluation result shows that the information service system of "Agricultural Science and Technology 110" in Sichuan Province is suitable for the rural economic development at present. The major factors restricting the information service system are the lack of continuity, the weak infrastructure of agricultural information infrastructure, and the relatively low education level of agricultural producers. Therefore, we should further explore and improve the operation mechanism of agricultural information service, expand the capital source of agricultural information service, strengthen the construction of agricultural infrastructure, and ensure the continuous operation of information service system.

Research on Intelligent Technology Management and Service Platform

In recent years,there are some problems in science and technology management,such as untimely task supervision and independent information system,which makes it difficult to achieve accurate,quantitative and standardized management.The storage of scientific research test data is scattered,and there are many deficiencies in the management,promotion and use of existing intellectual property.In this paper,on the basis of the knowledge economy,intelligence economy under the conditions of knowledge management concept and cutting-edge technology,technology management and service management related data,information,knowledge,method of blend together.Based on science and technology management,knowledge management as the core of management and service platform of science and technology technical route,main function,construction principles and standards.In order to realize the management systematization of science and technology,intelligent,better educated,multi-level and multi-angle application services.

Library's industrial technology information service in science parks—Taking NSL's practice as an example

Purpose:The purpose of this paper is to explore how libraries can develop service and product strategies and the service support mechanism to provide industrial technology information service in science parks.Design/methodology/approach:The analysis is based on a case study of a large Chinese research library,National Science Library(NSL),the Chinese Academy of Sciences(CAS),in serving high-tech companies in Zhongguancun Science Park(Z-Park).Findings:NSL’s practices suggested that in serving business clients,libraries’ product and service strategies should be based on the understanding of users’ needs.Aside from those services that have been recognized by clients such as document retrieval & delivery and novelty search,libraries may expand their service and provide in-depth information analysis and consultation for some key clients.Moreover,a service and product development system should be established,which differentiates the libraries’ products and services from those of their competitors.In providing industrial technology information service,libraries need to construct the service support mechanism,publicize their service and learn to cooperate with clients to meet their demands for knowledge management and innovation.Research limitations:The generalizability of the findings is limited because they are based on an individual case study.Practical implications:Our service practices provide useful information for other libraries to expand their information service to high-tech companies in the new information environment.Originality/value:Z-Park is the first and one of the largest science and technology parks in China.Hence NSL’s practices in serving high-tech companies in Z-Park can be valuable to other libraries that intend to take up the similar service.

Empirical Study of the Usage of Mobile Information Service in Rural Area Base on the UTAUT Model

Based on the UTAUT model,this article introduces three variables including perceived cost,information quality and hedonic motives,and using the level of education as a moderator variable,to build an acceptance model of mobile information service system in rural area.Based on the household survey obtaining firsthand data of 961 farmers in Jiangsu Province,the study tests the improved UTAUT model by using Amos22.0 software.The results show that compared with the original UTAUT model,improved UTAUT model willingness to accept the explanatory power get further increase(from 49.0%to 61.9%).Performance expectations,social impact,information quality have significant positive influence on accepting intend,hedonic motives have a significant negative impact to accept in-tend,convenient conditions directly affect the use of behavior;gender and level of education has a regulating effect to accept intention.Through further grouping path analysis,the result shows that hedonic motives have broader impacts for women farmers accept mobile information services.Compared with other groups,only farmers with primary education are easily afected by others,and farmers with college education or above are more easily afectede by information quality.Finally,this paper explains the results and puts forward countermeasures and suggestions accordingly.

The History, Trend, Types, and Mitigation of Distributed Denial of Service Attacks

Over time, the world has transformed digitally and there is total dependence on the internet. Many more gadgets are continuously interconnected in the internet ecosystem. This fact has made the Internet a global information source for every being. Despite all this, attacker knowledge by cybercriminals has advanced and resulted in different attack methodologies on the internet and its data stores. This paper will discuss the origin and significance of Denial of Service (DoS) and Distributed Denial of Service (DDoS). These kinds of attacks remain the most effective methods used by the bad guys to cause substantial damage in terms of operational, reputational, and financial damage to organizations globally. These kinds of attacks have hindered network performance and availability. The victim’s network is flooded with massive illegal traffic hence, denying genuine traffic from passing through for authorized users. The paper will explore detection mechanisms, and mitigation techniques for this network threat.

The Elder Health Information Technology Framework for Geriatric Care in Rural India: A Policy Initiative

Healthcare monitoring and analysis of healthcare parameters is a reality to reduce costs and increase access to specialist and experts that holds the future for geriatric care in India. This paper proposes distinct methods towards the implementation of rural elder health information technologies (IT), which includes electronic medical records, clinical decision support, mobile medical applications, and software driven medical devices used in the diagnosis or treatment of disease for the older adult population in the villages of India. The purpose is online patient satisfaction at the microlevel (village panchayat) through methods accessible and affordable by establishing a common standard of operations at the village primary care units giving way to early disease detection and routine screening among the aged population avoiding institutionalization. The rural elder health IT framework is of great interest for all stakeholders in the field, as it benefits the investors and the consumers, adding to the technological infrastructure, thereby opening new avenues of research in health informatics, telemedicine and enhancing the scope of geriatric research, which in turn enhances the health-related quality of life for the rural older adults in the remote villages of the nation.

A Discussion on the Establishment of Financial Shared Service Center for Medical Groups

Financial transformation has become a trend,and under the influence of medical reform policies,such as the zero-price difference in pharmaceutical consumables and medical insurance payment by disease,the cost pressure on the medical industry is exceptionally high.The primary focus of this paper is on how to integrate resources and obtain cost advantages through financial shared service center,so as to increase the competitiveness of regional medical groups.

科技情报智慧数据:方法、体系与应用

[目的/意义]分析智慧数据建设现状,认识人工智能时代科技情报智慧数据建设的方法与框架。[方法/过程]界定科技情报智慧数据的概念内涵,提出“明确定位与价值、数据架构体系、建设知识语料、数据质量控制、嵌入业务流程的协同建设模式、数据权益约束及安全分级”7个方面的建设原则,设计“技术与功能逻辑、数据分类组织、数据建设流程、数据协同加工工具、运营服务策略”体系框架,拓展智慧数据的示范应用。[结果/结论]通过研发具有“收、存、治、管、用”一体化的科情数据平台,建立了覆盖“情报动态、科研成果、创新活动、创新主体及多类功能型知识实体”等类型的科技情报智慧数据中心,并在“科技人才自动发现、重大科技问题的自动生成以及语义查重查新”等场景中开展应用。

科技情报智慧数据服务体系建设研究

[目的/意义]在数据驱动环境下,科技情报工作愈加重视基于数据的循证分析,建设智慧数据服务体系是科技情报工作向数据驱动赋能转型的重要动力。[方法/过程]界定了智慧数据服务的概念内涵与外延,从数据视角与服务视角两个维度出发阐述了智慧数据服务的特点,论述了科技情报智慧数据服务体系的建设目标;以此为基础,依据从数据到情报的服务逻辑与层级,提出了科技情报智慧数据服务体系的内容架构与建设模式。[结果/结论]从数据供给站、数据超市、数据应用产品、数据服务中台4个方面构建科技情报智慧数据服务体系,前两者侧重数据供给型服务,旨在满足用户的数据型需求,后两者侧重数据感知型服务,旨在满足用户的情报型需求;提出需求与建设并行、治理与协同并行、技术与内容并行、质控与运营并行的“四个并行”建设模式;并以中国科学院文献情报中心的智慧数据服务体系建设为案例,阐述了智慧数据服务体系的应用落地。

基于信息化平台的手术病人入院服务新模式的设计与应用

目的:基于信息化平台,优化手术病人入院服务新模式,并分析其实践效果。方法:选取2021年7月—12月我院服务模式创新前的2104例择期手术病人为对照组,2022年7月—12月应用入院服务新模式的2558例择期手术病人为观察组。对照组采用传统的手术病人入院流程,观察组采用基于信息化平台的手术病人入院服务新模式。比较两组手术病人住院时间、入院等待时间及手术等待时间。结果:观察组病人住院时间、入院等待时间、手术等待时间均明显短于对照组,病人满意度明显高于对照组(P<0.05)。结论:基于信息化平台的手术病人入院服务新模式搭建了门诊与住院部的桥梁,减少了手术病人住院时间,降低了住院费用,提高了医院绩效,促进了医院高质量发展。

复杂信息环境下的科技情报体系能力建设

[目的/意义]高质量的科技情报对于支持我国科技创新、科技自立自强具有重要的现实意义。日趋激烈的大国科技博弈使科技情报工作面临更高的服务需求,进一步凸显科技情报体系能力的重要性。[方法/过程]从支持国家科技发展的战略视角,文章梳理国内外情报体系能力的相关研究,分析复杂信息环境下的科技情报体系能力建设的必要性和科技情报体系能力建设的核心内容。[结果/结论]研究结果表明,科技情报体系能力建设的核心内容与科技情报业务链的实施具有一定的关联性,基于业务场景的科技情报业务链设计可以提升科技情报体系能力,更好地服务于情报用户。

智慧康养服务模式下认知症老人服务质量提升的路径探析

在不断加快的老龄化进程中,认知症老年人数量与日俱增,如何为他们提供高质量、专业化的照护服务成为一项重要的社会议题。智慧康养服务模式作为一种革新的养老服务模式,在改善老年人的照护效果和生活质量方面展现出巨大的潜力,在认知症的预防和早期筛查、认知症的临床诊疗与康复、认知症老年人的居家照护等方面,也提供了新的发展方向。然而,从智慧康养服务供应端看,目前仍存在智慧化程度不突出、服务效益滞后及消费市场活力不够、深层次需求挖掘不足及人文关怀特征欠缺、隐私权可能受损及数据安全性难以保障等发展瓶颈;从需求端看,则存在疾病特征阻碍服务接受度、经济负担限制服务消费积极性、技术焦虑制约服务普及等问题的困扰。有鉴于此,在加强科技与企业创新的广度和深度、深化多方主体间的共享与合作、建立产业标准与服务规范、健全监管与反馈机制的同时,有关各方应增加技术的安全性以保障认知症老年人的权益和安全,增加智慧照护产品的友好性和亲和性,培养认知症老年人及家属的数字素养,发挥医疗和护理人员的专业作用,释放认知症群体消费潜力并激发智慧康养市场活力,从而加快我国认知症老年人照护的智慧化进程。

面向科技情报服务的内容安全关键技术体系研究

保障内容安全是做好科技情报服务的重要基础工作。开展面向科技情报服务的内容安全关键技术体系研究,对于保障科技信息资源内容安全、提供优质科技情报服务具有重要意义。针对科技情报服务全过程面临的内容安全防护需求,提出了以内容比对数据等基础保障为支撑,涵盖内容安全审核、开源风险监测、智能监控预警3个维度的内容安全关键技术体系,设计并研发了相关的内容安全防护功能。该研究可为提升科技情报服务全过程内容安全管理水平和效率提供参考借鉴。

互联网背景下河北智慧物流管理模式的发展策略研究

互联网时代,各类信息技术在我国各行各业都得到了广泛应用,也深刻改变了传统行业的发展格局,其中对物流行业领域的影响表现得尤为显著。基于互联网信息技术的发展,我国传统物流体系逐步转变为智慧物流模式,有效提高了物流体系的服务质量。本文首先阐述了互联网时代背景下智慧物流管理模式的发展现状,其次明确了智慧物流管理模式的具体建设内容,最后从完善智慧物流的政策体系、细化智慧物流的管理制度、优化控制智慧物流的成本、加快信息技术的融入进程、完善智慧物流人才培养机制五个方面,探讨了河北省智慧物流管理模式的发展策略。

ICT辅助下的养老圈启示及社区养老服务设施功能空间配置研究

人口老龄化是我国的基本国情,随着“421”式家庭结构成为主流倾向,“空巢老人”“独居老人”数量攀升。据最新数据,我国近97%的老年人倾向于以家庭为基础、以社区为依托的方式来养老。如何降低老年人的孤独感并引导其融入社区对外社交,打造安全性、包容性强且符合需求的社区养老环境是关键。ICT与城市建设的不断融合发展使得该技术逐渐被引入康养领域,运用ICT辅助养老即“智慧养老”设备及系统,新形式下的社区与居家养老模式可打破距离壁垒来观测老年人情况,为他们的生活和出行尽可能提供保障,有助于扩大其活动范围及养老圈。通过对沈阳市某社区养老服务中心使用ICT设备的老年人的调查访问,探索ICT辅助下的养老圈和社区养老服务设施在功能空间上会有哪些变化,提出节省人力成本、提高养护效率的可行性建设办法,促进我国“互联网+”的养老健康产业发展。

基于新质生产力发展理念的向新提质式档案数字化转型升级路径探讨

本文基于新质生产力发展理念,针对档案数字化转型升级问题,提出向新提质式建设思路。结合档案数字化转型要求,对新质生产力发展理念进行分析,归纳人才、创新、智能、资源、服务、价值六大要素,据此论述了档案要素角色的定位和向新提质式档案数字化转型升级面临的现实问题,提出了相应的转型升级路径策略,包括向新提质式新型档案馆员、科技创新式档案管理模式、创新应用式档案数字技术、档案数字技术提质升级应用、领域智库式档案智能服务和价值增值式档案投入供给等,为新质生产力发展理念下档案数字化转型发展研究提供参考。

数据挖掘技术在医院图书馆服务优化中的应用

为了提升医院图书馆的服务效率和信息化水平,文章设计并实现了一个基于数据挖掘技术的医院图书馆服务系统。该系统采用分层架构设计。其中,系统的资源采集层通过ETL技术有效采集医院相关文献资源;资源存储层运用决策树算法对采集的资源进行分类和存储;资源服务层通过访问接口为用户提供高效的服务支持;资源应用层利用数据挖掘技术优化检索和推荐机制,提高服务质量和效率。系统的测试结果表明,该系统能够显著提高医院图书馆文献资源的检索准确率,为医院图书馆的信息服务工作提供有力的支持。