Research on Hotel Service Innovation under COVID-19 Pandemic

In 2020,the outbreak of COVID-19 pandemic has had a huge impact on the healthy development of the hotel service industry.In order to survive and develop,the hotel industry is also constantly innovating.The research suggests that there are four difficulties in hotel service innovation:shortage of capital chain,imperfect incentive mechanism of innovation,huge change of customer consumption concept and unclear positioning of service innovation.Four innovative optimization strategies are proposed,including increasing contactless services,expanding new marketing channels,integrating products and services,and improving the level of digital services.

Private banking development in China under two organizational structures:Economic analysis from an organizational innovation perspective

This paper investigates optimal decisions for private banking development in China under two innovative organizational structures—the big retail mode(BRM)and the independent development mode(IDM).Under the BRM,the retail and private banking divisions form a cooperative relationship wherein the former transfers highnet-worth customers to the latter.In addition,retail banking receives a share of private banking revenues.We investigate the optimal revenue-sharing ratio between the two divisions and the optimal effort by private banking to serve transferred customers within the cooperative relationship.The analytical results show that as the private banking division becomes more developed,the optimal revenue-sharing ratio decreases,and the private banking division’s optimal effort to serve transferred customers decreases because it puts more effort into acquiring new customers.Under the IDM,the two divisions form a competitive relationship since they compete to acquire customers independently.We investigate customer acquisition efforts in this interdivisional competition.Optimal customer acquisition efforts by both divisions increase in potential assets and rates of return.This paper contributes to the literature by(1)analyzing financial innovation by private banks from an organizational perspective;(2)providing an economic analysis for private banking development in China.

Service Innovation Involved by Employees and Customers:From Conceptual Model to an IT Service Case

With the service industry and information technology developing, Service innovation occurs continually in business today. It is important for service firms to understand the service＇s business and process; customer knowledge including needs, expectations and experiences. However, employees are key factor to collect the customer＇s advice. At the same time, employees may organize customers for the new service. So, the integration of employees and customers will help service firm in the way of developing a new service and upgrading a service. The paper describes some models to explain the relation based on some literatures and give some advices for service firms. At last, we introduce an IT service case

Integrating innovative library e-reserves service into teaching and learning at Shanghai Jiao Tong University

Purpose: Fully integrating its e-reserves service into the university's course management system has become the primary design goal of the innovative e-reserves service system at Shanghai Jiao Tong University(SJTU) Library.Design/methodology/approach: Through blending library and information service into the teaching and learning process, SJTU Library has effectively combined its reserves service into the user learning environment. The main metadata model and the design of various interfaces of the e-reserves service system are introduced.Findings: E-reserves has been integrated into the course management system. Users can directly access relevant resources when they browse the customized course page. It is more convenient for teachers to add reserves items, and the added items can be made available simultaneously on SJTU Library's resource discovery platform automatically.Research limitations: At present, e-reserves items are mainly books, and more other types of reserves materials are needed to be provided. Some relevant copyright issues should be addressed.Practical implications: Using a series of interface interactions, the e-reserves service has been integrated into the university's course management system. It is convenient for students to access customized e-reserves service during their learning process.Originality/value: We achieved interconnection between the e-reserves and the university's course management system. Information on the e-reserves Web page is automatically updated.SJTU Library provides customized e-reserves service in the course management system.

Research on the Appraisal System of County Innovation in New Countryside Construction

Aiming at the target of enhancing agricultural competitive power and maintaining the sustainable countryside development, ＂the three dimensional innovation＂, namely the system innovation, the organization innovation, and the service innovation, is the basic way to raise the efficiency of productive factors, optimize the organizational structure and enhance the farmers＇ own organizational ability, thus it becomes an important proposition in the fundamental research and practice of China new countryside construction. Through the reorganization and analyses of the domestic academic achievements, this article chose ＂the county innovation in China new countryside construction＂ as the first level index, and ＂the three dimensional innovation＂ as the second level index. Totally four levels of indices, namely the strategy level, the mechanism level, the carrier level and the comment level, were introduced to construct the county innovation appraisal system. The further adjustment and supplement of the indices and the choices of computational method must be completed through spot investigation and case study.

Building Harmonious Community & Innovating Social Management and Services

Communities are the basic units as well as cell of the society. Community management and service is of fundamental significance for socia harmony, and also an important part of socia management innovation. Recent years

A study of subject-focused liaison services to its academic constituents under an IC^2 conceptualized program at Shanghai Jiao Tong University Library

This paper stipulates that the subject-based library liaison service to a university's teaching and research programs with certain embedded distinctive features should become the mainstream modus operandi of its library service. It takes the innovative service program based on an IC2 conceptualized program at Shanghai Jiao Tong University Library(thereafter abbreviated as SJTUL) as a concrete example to elucidate the merit of such an endeavor. Specifically, this paper discusses the particular development background, overall objectives and service contents of the IC2 motivated program at SJTUL. By presenting a detailed account of some of the key measures, major achievements and also possible future directions of library service development under the guiding principles of SJTUL's IC2 program, these authors hope that its innovative library practice may serve as a reference for other academic librarians to gain some inspirations for their own parallel service innovations or refinement focused on subject-oriented library liaison service to their constituents and parent institution's curricula and research projects.

Development of E-banking channels and market share in developing countries

There is fierce global competition within the banking industry.Therefore,banks endeavor to grow and strive to increase their market share.We analyzed the effect of developing innovative channels of presenting bank services on banks’market share.The statistical population of this research was Shahr bank’s central headquarter and its branches in Tehran,Iran.We developed questionnaires for gathering the data.The validity and reliability of the scales were tested by EFA,CFA,experts’opinion,and Cronbach’s alpha.We used linear regression to assess the impact of innovative channels,including internet banking,automatic teller machines(ATMs),mobile banking,telephone banking(TB),and point of sales(POS)on banks’market share.The results indicated that some of these channels,including internet banking,POS,and TB,positively affect a bank’s market share.The effect of two other platforms,including mobile banking and ATM development,on banks’market share was rejected.The findings of this study expand our understanding of how bank managers can improve their market share by developing innovative e-banking channels.

Servitization in Construction and its Transformation Pathway: A Value-Adding Perspective

Against the current social and technological background dominated by services and technology,new opportunities are opening up for the industrial transformation and upgrading of the construction industry.Considering the successful transformation and upgrading of the manufacturing industry through servitization,scholars and practitioners have begun to explore the possibility of servitization in the construction industry.Current practices and theory show that different understandings of servitization in the construction sector exist;however,they are still in their infancy and lack a deep and systematic awareness,which does not benefit the transformation and upgrading of construction through servitization.Therefore,this paper systematically analyzes the motivation,definition,and implications of servitization in construction based on the value-adding nature of servitization and considers the problems confronting the construction industry.To facilitate this development,transformation pathways for servitization in construction are analyzed from multiple angles,including value co-creation,service innovation,and networked operation,which are in line with the new trends in digital construction.In addition,based on the supporting elements of construction,which include finance,human resources,technology,materials,and equipment,this paper examines the impact of servitization on the construction industry’s ecology.In short,we expect that this systematic analysis and exposition can provide a holistic view of servitization in construction from the inside out for scholars and practitioners and can help to promote servitization in construction.

Intelligent Parking System

The searching of parking burns a lot of barrels of the world’s oil every day. Car parking problem is a major contributor in congestion of traffic and has been, still a major problem with increasing vehicle size in the luxurious segment and also confines parking spaces in urban cities. The rapid growth in the number of vehicles worldwide is intensifying the problem of the lack of parking space. As the global population continues to urbanize, without a well-planned, convenience-driven retreat from the car, these problems will worsen in many countries. The current unmanaged car parks and transportation facilities make it difficult to accommodate the increasing number of vehicles in a proper, convenient manner so it is necessary to have an efficient and smart parking system. Smart parking management systems are capable of providing extreme level of convenience to the drivers. In this paper, a proposed web App system, named “Park Easy” is based on the usage of smart phones, sensors monitoring techniques with a camera which is used as a sensor to take photos to show the occupancy of cars parks. By implementing this system, the utilization of parking spaces will increase. It allocates available parking space to a given driver to park their vehicle, renew the availability of the parking space when the car leaves and compute the charges due. Smart parking App, “Park Easy”, will also enable most important techniques to provide all the possible shortage route for parking from any area of the city mainly, it helps to predict accurately and sense spot/vehicle occupancy in real-time.

Chunjiang’s Vitality-Love and Innovation Added Services“Generally speaking, competitiveness means the strengths of making profits.” Sun Boyong, chairman of Zhejiang Chunjiang Light & Textile Industry Group Co., Ltd. said.

Chunjiang Light & Textile Industry Group Co., Ltd. is among China’s largest cotton yarns production enterprises with multiple interests in spinning, fibre production

A great leap forward:how to choose strategies and policies to promote the Chinese service industry

The development level of the service industry is an important indicator to measure the level of economic and social development and the optimization of the economic structure.As the status of the service industry in the Chinese economy is increasing,it is playing a more important role in boosting economic growth,promoting employment and adjusting the economic structure.China is facing an unprecedented opportunity to develop its service industry.There is vast potential for the future development of producer services,consumer services,and new service industries.Development of a modern service industry should be oriented toward strategies to foster industrial convergence and industrial clustering,boosting creativity and openness.The authorities need to abolish over-regulations on finance,taxation,investment,land and talents,facilitating the development of service industry.