The Impact of Information Technology on Service Quality,Satisfaction,and Customer Relationship Management(Case Study:IT Organization Individuals)

Recent research and studies have shown that Information Technology(IT)has a significant impact on service quality,customer satisfaction,and customer relationship development.With the proliferation and penetration of technology in all aspects of life,organizations are responding to the implications and opportunities that IT creates in relation to customer services.The main objective of using information technology in organizations is to increase customer satisfaction,service quality,and customer relationship management,which the authors will focus on here.Enhancing service quality,improving customer satisfaction,and establishing close and sustainable customer relationships are key advantages of leveraging information technology in this field.This article examines the impact of information technology on service quality,customer satisfaction,and customer relationship development and provides strategies and models for organizations to improve customer satisfaction and establish closer connections with them through the use of information technology.Seventy individuals from the IT field were used to evaluate the proposed model.The proposed model was compared with three models:SEM,regression,and decision tree,and the results demonstrated better performance of this approach.

A Comparative Study of Quality of Family, Social Relationships and Type D Personality in Cardiovascular Patients and Non-Patients

This study aims to compare the quality of family and social relationships and Type D personality in cardiovascular patients with normal people. In this research, 300 individuals (n = 150 male, 150 female) are divided in two groups of patient (n = 150) and non-patients (n = 150) were selected as samples from the author’s offices (both private and his office in Mazandaran Heart Center). They attended in this study filling the questionnaires of “Pierce Quality relations” and “Personality Inventory (DS14)”. In order to analyze data, First observations were described by the help of descriptive statistics methods including tables, graphs, and indices of central tendency and distribution. Then, observations were described by inferential statistics methods such as univariate and multivariate analysis of variance and then were analyzed by SPSS. Out of the 300 participants, 108 patients (36%) had the mean age of 52 to 63 years old and 30 patients (10%) were 30 to 40 years old. This study showed that there is a significant difference between cardiovascular patients and control group in terms of quality of family and social relationships and Type D personality (P < 0.01). Cardiovascular patients have lower quality of family and social relationships, social support, as well as lower depth of relationships, and also higher relationship conflict than normal people. Also cardiovascular patients have higher type D personality than normal people (P < 0.01). In general, research findings indicate the importance of psychological factors associated with coronary artery disease.

Relationship between the eating quality and the physico-chemical properties of high grain quality rice in China

Relationship between eating quality (EQ) andphysico-chemical properties of 78 high grainquality rice varieties, 45 indica and 33 japoni-ca, were studied in 1995. The samples werecollected from different rice growing regions in20 provinces. The physico-chemical proper-ties, including grain length (GL), length towidth ratio (L/W), chalky grain rate (CG),chalkiness (CH), translucency (TR), gela-tinization temperature (GT, measured by alka-li spreading value), gel consistency (GC),amylase content (AC), and protein content(PC) were measured according to the

Developing a matrix to explore the relationship between partnering and total quality management in construction

Recently, there has been an increasing awareness and implementation of practices associated with Partnering and Total Quality Management (TQM) in the construction industry. Partnering and TQM both seek to enhance construction outcomes, yet rigorous studies of Partnering and TQM have been conducted separately and have not carefully examined common or unique practices associated with these techniques. This paper presents the findings of a theoretical analysis of an integrated approach for the use of Partnering and TQM. A matrix approach has been used to explore the extent to which Partnering may improve TQM implementation in construction. The matrix is based around 3 indexes, namely; the Degree of Partnering, the Degree of TQM and the Project Success Index and enables the relationship between Partnering and TQM to be analysed quantitatively. It also assists in understanding the trends of Partnering and TQM and their relationship to project performance. The results of a case study using this matrix are also presented. It has been concluded that the integrated use of Partnering can facilitate improvements in the way TQM is implemented in construction.

Relationship between the Water Body Chlorophylla and Water Quality Factors of Wetlands Baiguishan Reservoir

[Objective] The aim was to explore the relationship between water body Chlorophyll-a and water quality factors of wetlands Baiguishan reservoir.[Method] Chlorophyll-a and water quality factors of water quality of Wetlands BaiGuishan Reservoir was studied,the analysis of the relationship on water quality of Wetlands Baiguishan Reservoir was made by use of trophic status indices and SPSS17.0 statistical analysis.[Result] Total phosphorus was an important factor of influence Chlorophyll-a in reservoir,water body had slight eutrophication phenomenon in reservoir of July to October in 2010.[Conclusion] Comprehensive management should be strengthened so as to improve the water quality of Baiguishan wetland.

The Relationship between Quality and Efficiency in Business Management

Quality and efficiency are the two most important factors for the survival of an enterprise.Quality is essential,then efficiency.Only the quality in the first place,to ensure the efficiency of the implementation.You can imagine when the first step didn’t happen.So in the enterprise management should always put the quality in mind,always inspire the concept of quality.Don’t put efficiency in your mouth every day,because it is too snobbish and haste makes waste.So recruit some of the level of people to serve for the enterprise,and reuse it,in order to constantly achieve new things,so that the quality gradually up.And continuous contact with workers,to understand the real content of the product and equipment,so that the increasingof the product quality.In addition,the requirements of customers should be discussed quickly and communicated with the production department,so that the product quality can be improved and the cost can be reduced to seek higher prices.The purchase order decides technology which decides quality and efficiency as well.The latter determines goods quality and quantity through equipment by staffs who is capable of the equipment such as machinery design.Another is mould which could be designed too through fit size and material.

Did You Sleep Well,Darling?—Link between Sleep Quality and Relationship Quality

Background: Relationship quality and sleep quality influenced physiological and psychological health. Therefore, the aim of the present study was to determine a possible connection between relationship satisfaction and sleep quality and to test a theoretical model of sleep quality as related to relationship and psychological well-being. Methods: Fifty-one heterosexual, cohabitating couples between 24 and 70 years old participated. The relationship quality was measured by the German short version of relationship questionnaire. To determine the sleep quality, the Pittsburgh Sleep Quality Index and a two-week sleep diary were implemented. To gather information about psychological well-being, especially depression and anxiety, the German Symptom Checklist was used. Results: Sleep quality was measured by the Pittsburgh Sleep Quality Index and relationship quality correlated significantly negative. In addition, the study found a positive correlation between sleep duration and relationship quality. In a multiple regression model, fighting and mental strain explained 38% of variance of sleep quality. Depression, anxiety and relationship quality showed no further improvement of the model. These findings suggested that relationship quality, constructive partnership behavior and mental strain played an essential role in sleep quality.

基于系统结构的水利高质量发展内涵与结构解析

准确把握水利高质量发展内涵,是实施新时代水利发展战略的重要前提。通过系统梳理高质量发展和水利发展的研究进展,基于系统观,分析了水利高质量发展的基本概念体系和核心要义;基于系统结构及系统优化视角,构建了由水利高质量发展目标、发展途径、发展条件三要素组成的水利高质量发展系统的关系结构。结果表明:水利高质量发展既是水利系统优化的发展理念,也是实现系统治水的发展措施;将水利高质量发展目标解析为水旱灾害防御安全、水资源供给安全、水生态保护安全和水环境保护安全保障以及高质量水利共享;五大新发展理念内化于水利高质量发展系统的关系结构之中,其中水资源禀赋和绿色发展是前提基础和约束条件,开放是其外在环境条件和内在体现,水利科技创新、水资源优化配置、水资源集约节约利用、水利系统现代化管理、水利基础设施建设和水安全系统功能协调是发展的重要优化途径,高质量水安全保障与满足人民需求的高质量水利共享是发展目标的核心内容。基于系统结构及系统优化问题视角深入剖析水利高质量发展的系统结构及其内在关系,可进一步深化对水利高质量发展的内涵认识,为区域水利高质量发展综合定量评价奠定基础。

高校图书馆用户关系管理指南针报告

教育部高等学校图书情报工作指导委员会和北京大学图书馆合作研制《高校图书馆用户关系管理指南针报告》,构建了高校图书馆用户关系管理理论框架,并采用问卷调查法对全国中大规模高校图书馆的用户关系管理情况开展调研,从用户受益、用户信任、用户参与等细分维度及整体进展方面对高校图书馆用户关系管理工作现状进行系统分析,总结出高校图书馆用户关系管理在顶层规划部署、服务拓展细化、信任培育加固、用户参与深化等方面的发展趋势,为高校图书馆用户关系建设与发展提供方向指引。

亲清政商关系与企业数字化转型

在数字经济时代,数字化转型是企业实现高质量发展的内生要求,而企业的数字化转型离不开政府的引导和支持。基于此,分析检验当前亲清政商关系构建会如何影响微观企业的数字化转型,有助于企业实现高质量发展。利用2016—2020年中国A股传统行业上市公司的年度观察数据研究发现,亲清政商关系对企业数字化转型具有显著的正向影响,即在政商关系越亲清的地区,企业的数字化水平越高,并且这种正向影响在非国有企业中表现得更强。进一步的机制检验表明,亲清政商关系主要通过“市场导向效应”和“资源供给效应”对企业数字化转型发挥积极的促进作用。更具有启发意义的是,主要是政商关系的“亲近化”而不是政商关系的“清白化”助力了企业的数字化转型,而且亲清政商关系能够降低传统政治关联的相关影响。

加强用户关系管理,提升图书馆服务质量--以东南大学图书馆为例

“以用户为中心”是图书馆开展服务的核心理念。东南大学图书馆基于用户关系管理相关理论,开展用户关系管理的实践探索,细分用户、掌握需求,多渠道建立用户强交互关系,在用户参与、用户受益等方面取得了较好的成果,期望能为高校图书馆同行开展相关服务提供经验参考。

基于向量夹角余弦IPD模式参与方关系质量评价研究

IPD模式参与方的关系对IPD模式的发展至关重要。引入关系质量的概念,从参与方供求关系出发,建立IPD模式参与方关系质量评价指标体系;并借鉴供应链稳定性思想,基于向量夹角余弦法构建了IPD模式参与方关系质量评价模型;进而提出判定标准,通过对IPD模式参与方关系质量水平的分析,实现了IPD模式参与方关系的评价。研究表明,该模型不仅能够对两两参与方、三方及IPD参与方关系系统的关系质量进行简单有效的定量化,还能找到影响关系质量的短板进行改进和提高,从而为IPD模式参与方关系管理提供了科学的依据和合理的视角。

1990-2020年长三角地区生境质量与夜间灯光的空间关系

基于1990-2020年长三角地区的土地利用数据和夜间灯光数据,运用InVEST生境质量评估模型、双变量空间自相关、相关系数对生境质量与夜间灯光的时空关系进行研究,并应用地理加权回归和归纳法分析两者的响应规律,结果表明:(1)浙江省总体上生境最优且城镇发展最快,安徽省在城镇快速发展的同时生境相对下降最少,生境质量和夜间灯光空间分布格局呈现出与区位、地形等因素的空间耦合性。(2)长三角地区生境质量与夜间灯光指数随着时间的发展空间上的依赖性越来越强,聚类模式主要为高-低、低-高及低-低3种。高-低聚类区域主要分布在浙江省和安徽省的南部、西部的山地丘陵,研究期内呈现缩小的趋势;低-高聚类区域在长三角东部平原区呈集聚分布、北部平原丘陵区呈零散分布,呈现扩张趋势。(3)不同年份各省份生境质量与夜间灯光指数呈显著负相关,且经济越发达的省份,生境质量与夜间灯光指数的负相关关系越强;生境质量与夜间灯光指数呈高度负相关的区县主要分布在长江下游沿岸和浙江省东部,相关性不显著的区县主要分布在安徽省、江苏省的北部,变化类型以负相关关系持续增强型占比最高。(4)生境质量与夜间灯光指数的相关关系随着城市发展呈U型变化,即随着城市发展,生境质量与夜间灯光指数的负相关关系先增强后下降。研究结果可为长三角城市可持续发展、生境调控提供前期基础。

基于抗氧化谱效关系的肉苁蓉质量标志物研究

目的:建立基于抗氧化谱效关系的肉苁蓉质量标志物(Q-marker)研究方法,为其药效物质基础及质量控制研究提供依据。方法:采用超高效液相色谱法(UPLC)建立10批肉苁蓉指纹图谱。利用H2O2建立细胞氧化损伤模型,以活性氧自由基半数抑制率、超氧化物歧化酶和过氧化氢酶含量为药效指标测定肉苁蓉抗氧化能力。通过主成分分析、皮尔逊相关性分析和偏最小二乘法-回归分析共同构建谱效关系,并对筛选出的活性成分进行药效验证。结果:建立了肉苁蓉的UPLC指纹图谱,共确定了17个共有峰。基于谱效关联分析筛选出9个成分,活性成分验证结果显示京尼平苷酸、8-表马钱子酸、松果菊苷、毛蕊花糖苷、异毛蕊花糖苷、管花苷A具有抗氧化活性且呈浓度依赖性。结论:基于谱效关系探讨了肉苁蓉的Q-marker,为其药效物质基础及质量标准提升提供参考。

基于LLR和Kleinberg算法的大学生抑郁研究热点及前沿可视化分析

利用LLR聚类算法和Kleinberg检测算法探究我国大学生抑郁领域研究的热点及前沿发展趋势。检索中国知网收录的大学生抑郁领域相关核心文献,对关键词进行计算分析。结果表明,该领域研究主要围绕行为生活习惯、人际关系、社会网络、人格特征与大学生抑郁的相关性展开,体育活动、睡眠时长、屏幕使用时间等行为活动是该领域的研究前沿。LLR算法结合Kleinberg算法能完成研究热点及前沿发展趋势的检测,为大学生抑郁领域研究提供了新的思路。

BIM应用下工程项目主体间关系质量对合作创新绩效的影响研究

应用建筑信息模型(BIM),积极开展数字化工作以实现建筑行业的智能化转型升级是治理现代化的要求。根据交互理论和动态能力理论,对BIM应用下项目主体间的合作创新障碍问题进行探讨。通过对299份工程主体进行问卷调研并分析所得数据,研究表明:关系质量与合作创新绩效显著正相关,信息共享质量在其中起部分中介作用。BIM能力正向调节关系质量与合作创新绩效间的关系及信息共享质量的中介效应。

营销渠道成员组织德性与机会主义行为的关系——以OTA与酒店的关系为例

文章从商业伦理层面出发,基于社会认知理论和道德推脱理论将组织德性和道德推脱引入在线旅行社(OTA)机会主义行为模型中,探讨渠道成员组织德性、道德推脱、关系质量及OTA机会主义行为之间的关系。文章选择酒店作为OTA供应商,通过调查酒店相关渠道边界人员对OTA道德与行为的感知,建立结构方程模型,对组织德性、道德推脱、关系质量及机会主义行为之间的关系进行实证检验。实证分析结果表明:从OTA供应商感知角度来审视,OTA的组织德性负向影响该OTA的道德推脱;OTA的道德推脱正向影响其机会主义行为;道德推脱完全中介了组织德性对OTA机会主义行为的影响;关系质量强化了组织德性对道德推脱的抑制作用、弱化了道德推脱对机会主义行为的正向影响。研究结论从商业伦理道德的层面丰富和深化了渠道机会主义行为的相关研究,同时对企业实践具有重要指导意义。

预制孔式无铆连接尺寸关系对铆接质量的影响研究

为了研究预制孔无铆连接的工艺参数对铆接质量的影响,设计了预制孔无铆连接模型,以板厚、冲头半径、预制孔半径、倒角尺寸等为变量,分析得到了无铆连接中一种变量组合对应的该种组合下预制孔尺寸的最佳取值。建立了预制孔无铆连接的有限元模型,通过DEFORM-2D软件模拟预制孔无铆连接过程,控制铆接成形后的铆接头底厚值为0.2 mm,在预制孔半径范围计算公式所确定的范围内选取预制孔最佳尺寸参数,研究了预制孔倒角尺寸对铆接头成形质量的影响。结果表明,预制孔的半径、倒角尺寸等直接影响铆接头质量,上、下板材厚度均为2 mm,预制孔半径选用4.01 mm,倒角尺寸为1.2×45°时,铆接质量最好;铆接速度影响铆接头的颈厚值,铆接速度越大,颈厚值越小。

注水开发中悬浮物粒径与储层孔隙结构匹配关系

为了完善注水开发中悬浮物粒径中值指标制定方法,以南海西部涠洲油田群为例,在统计大量数据的基础上,分析主力生产层位岩石孔隙结构参数与渗透率之间的关系(R_(c)-K);通过室内岩心驱替实验对油田群原有注水指标进行优化,得出渗透率与粒径中值的关系(K-d);关联R_(c)-K方程以及K-d关系后,得到不同岩心级别下注入水悬浮物粒径中值与喉道直径的匹配关系(d/2Rc)。结果表明:以渗透率保留率80%为标准,K=(10~50)×10^(-3)μm^(2)时颗粒粒径中值与喉道直径比d/2R_(c)=1/6;K=(50~100)×10^(-3)μm^(2)时d/2R_(c)=1/5;K=(100~300)×10^(-3)μm^(2)时d/2R_(c)=1/5。

养老机构服务质量提升与以人为本的整合性照护--基于3个养老机构的实地调查

老龄人口的快速增长正在推动老年健康照护服务市场的发展,养老机构数量的不断增加反映了这一发展趋势。通过对东部地区一线城市D及西南地区县城Y共3个养老机构的实地调查发现,一方面,机构养老运行在为个人和家庭提供一个可利用的照护服务平台、有效弥补家庭照护资源不足的同时,还促进了家庭代际关系的理性化演变,影响着消费者与服务提供者之间权利关系的建构;另一方面,调查也发现现有养老机构普遍存在的问题,包括居住环境健康标准落实不到位和人文关怀的缺乏、人力资源专业化程度较低、工作人员置换频繁、适老技术和设备的应用没有得到应有的重视、现行成本控制和质量监督机制还有很大的合理化空间等。这些反映在养老机构运行中的微观问题对宏观层面的政策制定具有重要的参考价值。针对这些问题,未来的政策制定应特别关注养老机构健康相关方面标准的优化和执行,引导养老机构建设更好的人文环境,探索照护人力资源的合理规划和利用,在照护人力资源的培养方面更加关注职业教育质量的提升,鼓励适老技术产品的研发及其在照护领域中的应用,帮助养老机构建设以大数据为依据的成本控制和质量监督机制。此外,应进一步推动照护服务市场的法治化建设,引导照护机构之间的有序竞争;加大对农村老年人和低收入家庭的财政支持,以此提高照护服务的可得性和公平性。通过推动建设一个以人为本的整合性照护体系,让我国老年人晚年生活质量有所保障。