The Effect of Emotional Intelligence Training on the Quality of Working life in Nurses

Emotional intelligence is a social skill and an important component of communication. It can be expressed as the ability to correctly identify emotions, to make proper decisions and to solve problems. Based on the conducted researchs, emotional intelligence is an important factor in achieving success in life including occupation and education. This study was designed and implemented to determine the effects of emotional intelligence on the quality of nurses＇ working life. This quasi-experimental study was conducted in 2015 on 70 of hospital nurses. Samples were randomly collected and divided into 2 groups （35 nurses in each group） and training sessions of emotional intelligence were conducted. Before the first session and after session 12, the quality of working life was measured by Walton＇s standard questionnaire of working life in both groups. The average age of the control and the experimental group was 30.83 ± 3.785 and 29.54 ± 3.407 respectively. Quality of working life in the experimental group had significant positive changes in comparison with the control group （P 〈 0.001） after the completion of training sessions. Based on the results, nurses＇ quality of working life improved after training. It seems that it is possible to improve university students and nurses＂ quality of working life by holding special workshops of emotional intelligence in training centers.

Development of an empowerment model for burnout syndrome and quality of nursing work life in Indonesia

Objectives:This study aimed to develop an empowerment model for burnout syndrome and quality of nursing work life(QNWL).Methods:This study adopted a mixed-method cross-sectional approach.The variables included structural empowerment,psychological empowerment,burnout syndrome and QNWL.The population consisted of nurses who have civil servant status in one of the regional hospitals in Indonesia.The participants were recruited using multi-stage sampling measures with 134 respondents.Data were collected using questionnaires,which were then analysed using partial least squares.A focus group discussion was conducted with nurses,chief nurses and the hospital management to identify strategic issues and compile recommendations.Results:Structural empowerment influenced psychological empowerment(path coefficient=0.440;t=6.222)and QNWL(path coefficient=0.345;t=4.789).Psychological empowerment influenced burnout syndrome(path coefficient=-0.371;t=4.303),and burnout syndrome influenced QNWL(path coefficient=-0.320;t=5.102).Structural empowerment increased QNWL by 39.7%.Conclusion:The development of a structural empowerment model by using the indicators of resources,support and information directly influenced the psychological empowerment of the sample of nurses.As an indicator of meaning,psychological empowerment decreased burnout syndrome.In turn,burnout syndrome,as the indicator of personal achievement,could affect the QNWL.Structural empowerment directly influenced the QNWL,particularly within the workplace context.Further studies must be conducted to analyse the effects of empowerment,leadership styles and customer satisfaction.