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User satisfaction-based quality evaluation model and survey analysis of network information service
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作者 LEI Xue JIAO Yuying 《Chinese Journal of Library and Information Science》 2009年第2期32-41,共10页
On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of the... On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of their convenience,information quality,personalization and site aesthetics,which may affect the overall satisfaction of users.Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service. 展开更多
关键词 network information service Evaluation model User satisfaction
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