In the digital era,retailers are keen to find out whether omni-channel retailing helps improve long-term firm performance.In this paper,we employ machine learning techniques on a large consumption data set in order to...In the digital era,retailers are keen to find out whether omni-channel retailing helps improve long-term firm performance.In this paper,we employ machine learning techniques on a large consumption data set in order to measure customer lifetime value(CLV)as the basis for determining long-term firm performance,and we provide an empirical analysis of the relationship between omni-channel retailing and CLV.The results suggest that omni-channel retailing may effectively enhance CLV.Further analysis reveals that this process is influenced by heterogeneous consumer requirements and that significant differences exist in the extent to which the omni-channel transition may influence CLV depending on consumer preferences for diversity of commodities,sensitivity to the cost of contract performance,and sensitivity to warehousing costs.Hence,retailers should provide consumers with a complete portfolio of goods and services based on target consumers’heterogeneous requirements in order to increase omni-channel efficiency.展开更多
随着线上线下融合的全渠道模式蓬勃发展,厂商相继退出线上购买线下退货的全渠道退货服务(Buy Online and Return in Store,BORS)。考虑了服务差异化与消费者异质双重影响下的全渠道退货的问题,构建同渠道退货和全渠道退货两种退货策略模...随着线上线下融合的全渠道模式蓬勃发展,厂商相继退出线上购买线下退货的全渠道退货服务(Buy Online and Return in Store,BORS)。考虑了服务差异化与消费者异质双重影响下的全渠道退货的问题,构建同渠道退货和全渠道退货两种退货策略模型,研究产品定价决策与退货策略选择,并分析服务与消费者差异性对供应链定价及退货策略的影响。研究表明,当服务水平达到一定阈值后,消费者会为全渠道退货服务承担一定溢价;供应链提供合理的差异化服务实施差异化竞争,能凸显全渠道退货优势,提升供应链利润。当服务成本低且消费者服务感知较高时,更适合采用全渠道退货策略。展开更多
基金the National Social Science Foundation of China(NSSFC)“Study on the Digital Transition of China’s Retail Business”(Grant No.18BJY176).
文摘In the digital era,retailers are keen to find out whether omni-channel retailing helps improve long-term firm performance.In this paper,we employ machine learning techniques on a large consumption data set in order to measure customer lifetime value(CLV)as the basis for determining long-term firm performance,and we provide an empirical analysis of the relationship between omni-channel retailing and CLV.The results suggest that omni-channel retailing may effectively enhance CLV.Further analysis reveals that this process is influenced by heterogeneous consumer requirements and that significant differences exist in the extent to which the omni-channel transition may influence CLV depending on consumer preferences for diversity of commodities,sensitivity to the cost of contract performance,and sensitivity to warehousing costs.Hence,retailers should provide consumers with a complete portfolio of goods and services based on target consumers’heterogeneous requirements in order to increase omni-channel efficiency.
文摘随着线上线下融合的全渠道模式蓬勃发展,厂商相继退出线上购买线下退货的全渠道退货服务(Buy Online and Return in Store,BORS)。考虑了服务差异化与消费者异质双重影响下的全渠道退货的问题,构建同渠道退货和全渠道退货两种退货策略模型,研究产品定价决策与退货策略选择,并分析服务与消费者差异性对供应链定价及退货策略的影响。研究表明,当服务水平达到一定阈值后,消费者会为全渠道退货服务承担一定溢价;供应链提供合理的差异化服务实施差异化竞争,能凸显全渠道退货优势,提升供应链利润。当服务成本低且消费者服务感知较高时,更适合采用全渠道退货策略。