Research Progress and Trends in Organizational Resilience Research: Knowledge Graph Analysis Based on CiteSpace

Organizational resilience is an important core element for today’s companies to turn around in the VUCA1 environment. It can strengthen the ability of companies to adapt and help them to regain their strength in adversity. In this paper, based on CNKI database and WOS (Web of Science) database search to get the Chinese and foreign literature (special reference to English literature) for the whole year 2000-2022, and use bibliometric method to analyze the hot spots and research trends in the field of organizational resilience research, the results found that: 1) there is more foreign-language research literature on tissue toughness than Chinese-language research literature, and the number of articles published in Chinese journals on this topic has entered a rapid growth phase since 2011, and the number of articles published both at home and abroad is generally on the rise, and tissue toughness is increasingly becoming a research hotspot;2) from the cooperation of existing published literature, the cooperation network between research scholars is generally more dispersed, and domestic scholars are mostly independent;3) From the viewpoint of research hotspots, individual resilience, supply chain resilience and risk management are hotspots in foreign organizational resilience research;domestic research mainly focuses on the connotation and measurement dimensions of organizational resilience, individual resilience and dynamic capabilities.

Business Continuity Management,Operational Resilience,and Organizational Resilience:Commonalities,Distinctions,and Synthesis

The concepts of business continuity management,operational resilience,and organizational resilience each refer to actions that businesses and organizations can take in anticipating and responding to disruptions.However,the existing definitions and usages are difficult to differentiate due to overlapping objectives,implementation processes,and outcomes.This article examines definitions and approaches for these three concepts and suggest a framework to operationalize methods and tools relevant to each.These definitions emphasize three dyads:risk versus resilience;organizational processes versus assets;and normal operating conditions versus crisis conditions.Using these dyads to differentiate the concepts of business continuity management,operational resilience,and organizational resilience can support planners in clarifying objectives and identifying which approach will be most beneficial as businesses or organizations plan for and encounter disruptions.This article evaluates these concepts by examining illustrative examples of disruptions and responses.

基于耗散结构理论的公立医院组织韧性形成机制研究

借助耗散结构理论探寻公立医院组织韧性的形成机制和培育策略。首先分析耗散结构理论与公立医院组织韧性的关联性;其次从识别危机信号、适应危机变化、实现危机中反弹3个阶段分析公立医院组织韧性的形成路径,聚焦于检测性激活、适应性重构、反思性转化3项动态循环的行为,并结合耗散结构理论中熵变调节、自组织机制、涨落反馈等核心思想,提取组织韧性形成的6个关键要素,即预防正熵、增加负熵、制度适时调整、资源调配使用、反思学习、组织优化,并对每个关键要素对应的行为表现进行阐述;再者提出公立医院组织韧性的培育策略,包括培育公立医院物理韧性、制度韧性、人员技术韧性、心理韧性等,以期实现公立医院由脆弱性向韧性转变。

Continuity Culture:A Key Factor for Building Resilience and Sound Recovery Capabilities

This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adopted in this research. Primary and secondary data were used.Semistructured interviews were conducted with five senior managers from five large Jordanian service organizations registered with the Amman Stock Exchange. The selection of organizations was made on the basis of simple random sampling. Interviews targeted the headquarters only in order to obtain a homogenous sample. Three out of five organizations could be regarded as crisis prepared and have better chances for recovery. The other two organizations exhibited characteristics of standard practice that only emphasizes the recovery aspect of business continuity management(BCM), while paying less attention to establishing resilient cultures and embedding BCM. The findings reveal that the ability to recover following major incidents can be improved by embedding BCM in the culture of the organization and by making BCM an enterprise-wide process. This is one of few meticulous studies that have been undertaken in the Middle East and the first in Jordan to investigate the extent to which service organizations focus on embedding BCM in the organizational culture.

An MCDM approach to assessing influential factors on healthcare providers’safe performance during the COVID-19 pandemic:Probing into demographic variables

This study assessed the influence of occupational stress,individual resilience,and organizational resilience on the safety performance of healthcare providers during the COVID-19 pandemic.Demographic variables including age,work experience,and gender were explored.Data were collected from 344 healthcare providers employed at a teaching hospital.The entropy method and the multi-criteria decision-making(MCDM)method were used to examine the influence of occupational stress,individual resilience,and organizational resilience on the safe performance of healthcare providers.The results of the entropy method showed that organizational resilience was the most influential factor in the safe performance of older healthcare providers.In contrast,individual resilience was the most significant factor in enhancing the safety performance of younger healthcare providers.Analyses of work experience indicated that individual resilience was the most influential factor in the safe performance of less experienced healthcare providers.Gender-based analysis revealed that individual resilience had a major effect on the safety performance of both women and men.The findings of this study could assist managers in improving the performance of the healthcare sector during pandemics by using and implementing resilience concepts at both the individual and organizational levels.