Human survival and develop-ment are closely linked with the lifesciences. Agriculture, population,medicine, the environment andecology, all of them are inseparablefrom the development of life sci-ences and technologie...Human survival and develop-ment are closely linked with the lifesciences. Agriculture, population,medicine, the environment andecology, all of them are inseparablefrom the development of life sci-ences and technologies, and it is onlife sciences that the human racedepends for sustainable economicdevelopment in the future.展开更多
Purpose:This research focuses on comparing various service quality measures including disconfirmation measures(performance-minus-importance and performance-minus-expectation),performance-only measure,and importance-we...Purpose:This research focuses on comparing various service quality measures including disconfirmation measures(performance-minus-importance and performance-minus-expectation),performance-only measure,and importance-weighted measures(importance-weighted performance-only and importance-weighted disconfirmation)in a festival setting.It also explores the relationship between the constructs of service quality and other variables including visitors’perceptions of overall service quality,overall satisfaction,and future intentions.Reliability,convergent validity,discriminant validity,and predictive validity of five service quality measures are tested and compared.The result shows that the importance-weighted performance-only measure exhibits the highest reliability and validity.展开更多
文摘Human survival and develop-ment are closely linked with the lifesciences. Agriculture, population,medicine, the environment andecology, all of them are inseparablefrom the development of life sci-ences and technologies, and it is onlife sciences that the human racedepends for sustainable economicdevelopment in the future.
文摘Purpose:This research focuses on comparing various service quality measures including disconfirmation measures(performance-minus-importance and performance-minus-expectation),performance-only measure,and importance-weighted measures(importance-weighted performance-only and importance-weighted disconfirmation)in a festival setting.It also explores the relationship between the constructs of service quality and other variables including visitors’perceptions of overall service quality,overall satisfaction,and future intentions.Reliability,convergent validity,discriminant validity,and predictive validity of five service quality measures are tested and compared.The result shows that the importance-weighted performance-only measure exhibits the highest reliability and validity.
