The study evaluates the feasibility of running passenger train service from Las Vegas, NV on the Union Pacific Railroad (UPRR), to Barstow, on the Burlington Northern Santa Fe (BNSF) track, to Mojave on UPRR track aga...The study evaluates the feasibility of running passenger train service from Las Vegas, NV on the Union Pacific Railroad (UPRR), to Barstow, on the Burlington Northern Santa Fe (BNSF) track, to Mojave on UPRR track again, and to Lancaster connecting Metrolink to their destinations in Southern California. In this study, the railroad infrastructure was inventoried and issues related to running the passenger service were identified. Passenger train operation was evaluated based on the Rail Traffic Controller (RTC) simulation model. The performance measures of passenger trains including travel time, overall delay and average speed are analyzed. The uncertainty in freight flow and its impact on providing the passenger service is addressed by conducting a sensitivity analysis. The conclusion is that the existing railroad infrastructure is sufficient to provide a passenger train service from Las Vegas to Los Angeles. From an operational perspective, the passenger train is not expected to influence freight trains’ performance on the existing railroads. When freight train flows are increased to 50%, the influence of passenger train service on the freight operation is still minimal. This study recommends restoring a platform at the Las Vegas Station. At the Mojave Station, special care should be given on running the passenger trains where there is no direct railroad connection from BNSF to UPRR. Platforms and walkways require construction at the Lancaster Station for transferring passengers between the Metrolink trains and X-Train. Transferring the passenger train at this station involves stopping the train on mainline and coordinating the operations between different railroads.展开更多
Railway is the backbone of Chinese transportation system,but its poor quality of services for passengers cause complains now and then.This study first analyzed the influencing factors of service quality on railway pas...Railway is the backbone of Chinese transportation system,but its poor quality of services for passengers cause complains now and then.This study first analyzed the influencing factors of service quality on railway passenger,and its quality characteristics was also explained,and finally we proposed an evaluation system of service quality on railway passenger transport.Through the statistical analysis and processing of the basic information from survey data from railway station,trains and the official website of the ticket purchase,the evaluation score of question naire was converted into the score in evaluation index system,which was based on SERVQUAL model.Finally,the evaluation index system was applied to the field test,and all levels of indicators and the overall evaluation of railway passenger transport service quality was obtained.The relevant results show that the evaluation model of this study is concise and practical,and the method has certain practicability and promotion value,which is beneficial to the department of management supervision in railway transportation.展开更多
Aiming at the problem of gate allocation of transit flights,a flight first service model is established.Under the constraints of maximizing the utilization rate of gates and minimizing the transit time,the idea of“fi...Aiming at the problem of gate allocation of transit flights,a flight first service model is established.Under the constraints of maximizing the utilization rate of gates and minimizing the transit time,the idea of“first flight serving first”is used to allocate the first time,and then the hybrid algorithm of artificial fish swarm and simulated annealing is used to find the optimal solution.That means the fish swarm algorithm with the swallowing behavior is employed to find the optimal solution quickly,and the simulated annealing algorithm is used to obtain a global optimal allocation scheme for the optimal local region.The experimental data show that the maximum utilization of the gate is 27.81%higher than that of the“first come first serve”method when the apron is not limited,and the hybrid algorithm has fewer iterations than the simulated annealing algorithm alone,with the overall passenger transfer tension reducing by 1.615;the hybrid algorithm has faster convergence and better performance than the artificial fish swarm algorithm alone.The experimental results indicate that the hybrid algorithm of fish swarm and simulated annealing can achieve higher utilization rate of gates and lower passenger transfer tension under the idea of“first flight serving first”.展开更多
This paper describes two perspectives to improve the passenger experience.The passenger satisfaction pyramid is introduced,consisting of the base of the pyramid(dissatisfiers)focusing on time well saved and the top of...This paper describes two perspectives to improve the passenger experience.The passenger satisfaction pyramid is introduced,consisting of the base of the pyramid(dissatisfiers)focusing on time well saved and the top of the pyramid(satisfiers)aiming at time well spent.The challenge in planning and design of public transport services is to find the most efficient(set of)design choices.Depending on the context this might either mean focusing on the top or on the bottom of the pyramid.We found that influencing and enhancing the qualities of the satisfiers is far more important than traditional studies showed us.For stations,regression analyses show that dissatisfiers are responsible for explaining almost half of the total score of the station and satisfiers are responsible for the other half of the scores passengers give for the station.We still have to put a lot of energy in getting the basics right,starting in the planning phase,but then we are not allowed to lean back.We have to keep investing in qualities like ambience,comfort and experience which makes the customers truly happy at the end of the day.展开更多
The current method of evaluating passenger satisfaction primarily adopts the traditional static evaluation mode,which can hardly satisfy the dynamic regulatory requirements of highway passenger transport service quali...The current method of evaluating passenger satisfaction primarily adopts the traditional static evaluation mode,which can hardly satisfy the dynamic regulatory requirements of highway passenger transport service quality set by industry management departments.In this paper,we summarize the characteristics of real-time dynamic evaluation under the requirements of hierarchical and classified evaluation and analyze the entire process of the one-time travel service of highway passenger transport.We focus on station waiting and in-vehicle services,extract the elements most concerned by passengers as evaluation indexes,and construct a three-level index system.Subsequently,a multi-indicator comprehensive evaluation method based on the analytic hierarchy process and fuzzy comprehensive evaluation is selected to construct a comprehensive evaluation model.By combining with the development level of electronic ticket purchasing and the requirements of satisfaction evaluation,we propose three data collection methods and compare and analyze their strengths and weaknesses.Finally,based on actual survey data,the effectiveness of the model is verified.The verification results show that the real-time dynamic evaluation index system based on the Internet can better satisfy evaluation requirements.展开更多
文摘The study evaluates the feasibility of running passenger train service from Las Vegas, NV on the Union Pacific Railroad (UPRR), to Barstow, on the Burlington Northern Santa Fe (BNSF) track, to Mojave on UPRR track again, and to Lancaster connecting Metrolink to their destinations in Southern California. In this study, the railroad infrastructure was inventoried and issues related to running the passenger service were identified. Passenger train operation was evaluated based on the Rail Traffic Controller (RTC) simulation model. The performance measures of passenger trains including travel time, overall delay and average speed are analyzed. The uncertainty in freight flow and its impact on providing the passenger service is addressed by conducting a sensitivity analysis. The conclusion is that the existing railroad infrastructure is sufficient to provide a passenger train service from Las Vegas to Los Angeles. From an operational perspective, the passenger train is not expected to influence freight trains’ performance on the existing railroads. When freight train flows are increased to 50%, the influence of passenger train service on the freight operation is still minimal. This study recommends restoring a platform at the Las Vegas Station. At the Mojave Station, special care should be given on running the passenger trains where there is no direct railroad connection from BNSF to UPRR. Platforms and walkways require construction at the Lancaster Station for transferring passengers between the Metrolink trains and X-Train. Transferring the passenger train at this station involves stopping the train on mainline and coordinating the operations between different railroads.
文摘Railway is the backbone of Chinese transportation system,but its poor quality of services for passengers cause complains now and then.This study first analyzed the influencing factors of service quality on railway passenger,and its quality characteristics was also explained,and finally we proposed an evaluation system of service quality on railway passenger transport.Through the statistical analysis and processing of the basic information from survey data from railway station,trains and the official website of the ticket purchase,the evaluation score of question naire was converted into the score in evaluation index system,which was based on SERVQUAL model.Finally,the evaluation index system was applied to the field test,and all levels of indicators and the overall evaluation of railway passenger transport service quality was obtained.The relevant results show that the evaluation model of this study is concise and practical,and the method has certain practicability and promotion value,which is beneficial to the department of management supervision in railway transportation.
基金This paper is supported by The National Nature Science Foundation of China(No.61703426).
文摘Aiming at the problem of gate allocation of transit flights,a flight first service model is established.Under the constraints of maximizing the utilization rate of gates and minimizing the transit time,the idea of“first flight serving first”is used to allocate the first time,and then the hybrid algorithm of artificial fish swarm and simulated annealing is used to find the optimal solution.That means the fish swarm algorithm with the swallowing behavior is employed to find the optimal solution quickly,and the simulated annealing algorithm is used to obtain a global optimal allocation scheme for the optimal local region.The experimental data show that the maximum utilization of the gate is 27.81%higher than that of the“first come first serve”method when the apron is not limited,and the hybrid algorithm has fewer iterations than the simulated annealing algorithm alone,with the overall passenger transfer tension reducing by 1.615;the hybrid algorithm has faster convergence and better performance than the artificial fish swarm algorithm alone.The experimental results indicate that the hybrid algorithm of fish swarm and simulated annealing can achieve higher utilization rate of gates and lower passenger transfer tension under the idea of“first flight serving first”.
文摘This paper describes two perspectives to improve the passenger experience.The passenger satisfaction pyramid is introduced,consisting of the base of the pyramid(dissatisfiers)focusing on time well saved and the top of the pyramid(satisfiers)aiming at time well spent.The challenge in planning and design of public transport services is to find the most efficient(set of)design choices.Depending on the context this might either mean focusing on the top or on the bottom of the pyramid.We found that influencing and enhancing the qualities of the satisfiers is far more important than traditional studies showed us.For stations,regression analyses show that dissatisfiers are responsible for explaining almost half of the total score of the station and satisfiers are responsible for the other half of the scores passengers give for the station.We still have to put a lot of energy in getting the basics right,starting in the planning phase,but then we are not allowed to lean back.We have to keep investing in qualities like ambience,comfort and experience which makes the customers truly happy at the end of the day.
基金the National Natural Science Founda-tion of China(No.71803110)the“Chen Guang”Project in Shanghai Municipal Education Commis-sion and Shanghai Education Development Foundation(No.19CG41)。
文摘The current method of evaluating passenger satisfaction primarily adopts the traditional static evaluation mode,which can hardly satisfy the dynamic regulatory requirements of highway passenger transport service quality set by industry management departments.In this paper,we summarize the characteristics of real-time dynamic evaluation under the requirements of hierarchical and classified evaluation and analyze the entire process of the one-time travel service of highway passenger transport.We focus on station waiting and in-vehicle services,extract the elements most concerned by passengers as evaluation indexes,and construct a three-level index system.Subsequently,a multi-indicator comprehensive evaluation method based on the analytic hierarchy process and fuzzy comprehensive evaluation is selected to construct a comprehensive evaluation model.By combining with the development level of electronic ticket purchasing and the requirements of satisfaction evaluation,we propose three data collection methods and compare and analyze their strengths and weaknesses.Finally,based on actual survey data,the effectiveness of the model is verified.The verification results show that the real-time dynamic evaluation index system based on the Internet can better satisfy evaluation requirements.