The effect of experiential value, perceived quality and customer satisfaction on customer lifetime value： An example using Star Cruises

The current study represents an attempt at experiential value, perceived quality and customer satisfaction influence on customer lifetime value. The sampling frame consisted of Star Cruises purchases in Taiwan. The authors have collected yield 268 questionnaires, by screening out 13 questionnaires, including those missing value or incomplete answer, and finally a usable sample of 255 questionnaires were utilized in this study. The results show that experiential value, perceived quality and customer satisfaction have positive effects to customer lifetime value. Especially, experiential value has the strongest direct effect. Therefore, if resources are limited, the manager should focus on shaping the experiential value to increase customer lifetime value. Implications for marketing theory and practitioners are discussed, and possible directions for future research are sketched.

Patient involvement in lung foundation research: A seven year longitudinal case study

Patient involvement in health research is getting more accepted over the years. Until recently scientists and medical professionals were the sole assessors of quality and relevance of research proposals. In the Netherlands, as in other European and North American countries, emancipatory, political and democratic developments stimulated the emergence of patient involvement as a new “voice” in the appraisal of research. A time-series cross sectional longi-tudinal case study was used to describe and analyse a seven year period since the introduction of the patients’ perspective in the Long-fonds research cycle. Longfonds, the Lung Foundation in the Netherlands (LFN) was formerly called “Astma Fonds”. The study was conducted using an actors-interaction model against the background of the dynamics in society. The introduction of patient involvement resulted in a paradigm shift. The scientific and societal relevance of research proposals are now being reviewed by all parties in a more ef- fective and efficient way. Patients, now involved in the review procedure of research funding, are trained and equipped with an appraisal tool for societal relevance from a patients perspective. Scientific relevance and societal relevance are evaluated separately and balanced in the re- search funding application approval process. Societal relevance is being evaluated by a pa- tient advocates group. The results show how a government initiative and an approach by a patient organisation have led to more patient involvement in lung research. It requires “believers” both to initiate and continue the work and to promote the lessons learned inside and outside the patient organisation. As this depends on devoted individuals, the continuity of patient involvement remains vulnerable. This seven year study offers valuable insight in patient involvement against the background of the changeing health discourse.

Asymmetric Effects of Perceived Quality on Overall Evaluation and Moderating Effect of Sentiment:Evidence from Automobile Reviews

Perceived quality is consumers’subjective perceptions of a product’s attributes,which directly influences the overall evaluation of the product.Existing research has suggested that the perceived quality of attributes has an asymmetric effect on the overall evaluation,but limited research has been conducted on this asymmetric effect in the automobile industry and the moderating effect of sentiment.This paper investigates the asymmetric effect of perceived quality on overall evaluation using social media data from the automobile industry.First,the asymmetric effect of perceived quality on overall evaluation was identified for different attributes using penalty-reward contrast analysis(PRCA),and attribute classification was realized by calculating the IA index,i.e.,Appearance is an excitement attribute and the remaining attributes are basic attributes.Second,the differences in the asymmetric effects of each attribute category were analyzed,and the basic attributes were found to have a greater effect on the overall evaluation,with a positive moderating effect of sentiment on the effect.This study contributes to perceived quality research as well as consumer evaluation research and provides manufacturers with a prioritization method for attribute improvement.

The impact of perceived social support, loneliness, and physical activity on quality of life in South Korean older adults

Purpose: The purpose of this study was to propose and test a conceptual model that explains the interrelationships among perceived social support, loneliness, physical activity(PA), and quality of life(QoL) among active older adults in South Korea.Methods: Data were collected from 332 individuals over the age of 65 using a systematic stratified convenience sampling method. Survey data were collected and analyzed using a structural equation model(SEM).Results: Perceived social support had a significantly positive effect on PA(b = 0.14, p < 0.01) and QoL(b = 0.28, p < 0.001) while decreasing loneliness(b = —0.55, p < 0.001). PA had a significant positive effect on QoL(b = 0.12, p < 0.01), and loneliness had a negative effect on QoL(b = —0.37, p < 0.001). Loneliness mediated the relationship between perceived social support and QoL.Conclusion: The SEM results of the current study support the proposed model that explained the interrelationships among perceived social support, loneliness, PA, and QoL among active older adults in South Korea. These findings suggest the importance of incorporating social support mechanisms for PA interventions in order to enhance QoL. The findings of this study can help create more effective health and physical education programs for the older generations in South Korea to enhance their QoL.

The Role of Service Quality,Perceived Value and Trust on Calculative Commitment and Loyalty Intention

Global mobile communication is one of the most dynamic and important service markets.Several researchers suggest using a theoretical approach to develop a much deeper insight into key marketing constructs,such as service quality,customer perceived value,customer satisfaction,perceived switching costs,corporate image,and customer loyalty,is vital to the mobile communications market.This paper aims to investigate the role of service quality,trust,and perceived value on calculative commitment and loyalty intention in the customers of mobile telephone network service providers(MTNSPs).To notify the meaningful factors for the calculative commitment and loyalty intention of the users in using mobile phones,this study focuses on the effect of service quality and perceived value in the trust and identifying the role of trust in forming customer loyalty.As many as 125 users of mobile phone users—house wife were surveyed in Coimbatore,Tamil Nadu,India.The data are analyzed by path analysis.This study shows that service quality has a direct and positive effect on trust,trust has a direct and positive effect on calculative commitment,calculative commitment has a direct and positive effect on loyalty,and direct and positive relationship between perceived value and calculative commitment,perceived value,and loyalty are also confirmed.In terms of mobile telecommunication systems,it is found that the users may exhibit noticeable differences in using this service.This study provides important hints to strengthen the relationship between the network service providers and their customers.

Health-related quality of life and perceived social support among cancer palliative patients in Saudi Arabia

Aim:This study aims to describe health-related quality of life(HRQL),identify factors associated with HRQL physical and mental health domains,and explore the association between perceived social supports and HRQL among cancer palliative patients in Saudi Arabia.Methods:A cross-sectional study is applied.The validated European Organization for Cancer Research and Treatment,the EORTC QLQ-15 palliative care scale and the Multidimensional Scale of Perceived Social Support(MSPSS)have been used.A convenience sample of(N=301)palliative cancer patients was collected from two main regional cancer centers in Riyadh.Data were analyzed using Pearson correlation analysis.Results:Results indicate that overall quality of life showed a significant positive correlation with perceived family and friend support,sub-factors of perceived social support.Regression analysis showed that the overall model experienced 69.0%of the variance for global health statutes with F(4,7)=7.149 P<0.001.Physical functioning,emotional functioning,and family support were found to be significant predictors of global health status.Family and Friend support were found to be significant positive predictors of emotional functioning.Conclusions:The inpatient and outpatient treatment can vary at different stages and in different areas,family and friend support has been highlighted as necessary in this context.Physical and emotional factors have been demonstrated in older age(geriatric)patients as they may have debilitating diseases that can limit their functioning hence support the case for more palliative care.

Day Time Sleepiness and Quality of Life Predicts Perceived Stress among Youth

The study examined the predictor of perceived stress among youth.The variables used in the current study were day time sleepiness,quality of life and perceived stress.The sample consists of 150 youth(81Male&69 Female)with in the age range of 18-24 years.The Epworth Sleepiness Scale(ESS),World Health Organization Quality of Life(WHO-BRIEF),and Perceived Stress Scale(PSS)were used.The data were interpreted after obtaining the descriptive statistics i.e.Mean and SD,Pearson’s Product Moment correlation and step wise multiple regression analysis.The findings indicated that day time sleepiness and quality of life have a significant positive relation with perceived stress among youth.The step wise regression analysis found day time sleepiness and psychological health related quality of life are the predictors of perceived stress.Both the variable accounts for 39%of total variance in perceived stress among youth.

以患者为中心的慢性阻塞性肺疾病患者参与医疗质量改进的实施现状:一项范围综述

背景以患者为中心的医疗质量改进中,将患者从医疗服务的接受者转变为合作者,将患者在医疗全流程中的体验和需求整合到医疗服务实践中,以提高医疗服务的有效性、效率和质量。然而,已被证明有效的以患者为中心的患者参与医疗质量改进策略在我国慢性阻塞性肺疾病(简称慢阻肺)领域中如何实施尚有待探索。目的对国内外慢阻肺患者参与医疗质量改进策略的实施现状进行范围综述,旨在为构建适合我国环境的慢阻肺患者参与实施策略提供参考。方法采用澳大利亚乔安娜布里格斯研究所的范围综述指南为方法学框架,计算机检索PubMed、Embase、Cochrane Library、中国知网、万方数据知识服务平台和中华医学期刊全文数据库,检索时限为建库至2022-11-29。采用主题分析法梳理慢阻肺患者参与的实施现状。结果共纳入37篇文献。根据参与类别分为患者参与直接的诊疗过程、患者参与组织层面的设计与管理及患者参与临床研究三类。根据参与程度分为咨询、参与和合作领导三层。参与程度与类别交叉为9类参与行为矩阵。慢阻肺患者参与实施主要体现在5类8项行为:包括患者参与直接的诊疗过程(患者对治疗计划提出意愿和偏好);患者参与组织管理层面的咨询(调查了解患者治疗体验、组织患者讨论其关注的问题)和参与(参与医疗质量改进工具开发);以及患者参与临床研究层面的咨询(倾听患者需求)和参与(对干预措施提出意愿和偏好、参与评估工具开发、参与研究设计与实施讨论)。调查了解患者治疗体验(10/37,27.03%)及收集患者对研究干预措施的意愿和偏好(10/37,27.03%)是实施较多的两类慢阻肺患者参与行为。结论患者参与医疗质量改进的行为措施较多,但在慢阻肺领域落地实践的尚较少,且极少见患者参与对临床结局及生活质量的改善评估,如何促进我国乃至全球慢阻肺患者参与医疗质量改进的实施仍有待进一步探索。

Division of labor, perceived labor-related stress and well-being among European couples

Background: The objective of this study was to analyze how involvement in paid and unpaid work and perceived labor-related stress are related to the well-being of married or cohabiting men and women in Europe. Methods: Data from the European Social Survey round two has been used. The sample consists of 5800 women and 6952 men, aged between 18-65 years. Exposure variables were divided into labor involvement, time spent on paid and unpaid work, and labor-related stress. Multiple logistic regressions with 95 % confidence interval were used. Results: Women spent more hours on housework than men did, but fewer hours on paid work. Women tended to perceive higher degrees of housework-related stress than men did. Furthermore, women who experienced houseworkrelated stress tended to have higher odds of reporting a low level of perceived well-being than men, while men had higher odds of reporting a low level of perceived well-being when they experienced work/family conflicts. Conclusion: For both men and women, the perceptions of labor involvement are of more importance for the well-being than the actual time spent on paid and unpaid work. This implies that, when studying the relationship between labor involvement and well-being, perceived stress should be considered.

An Integrated Statistical Model to Measure Academic Teaching Quality

The aim of this paper is to present a new proposal for the classification of Academic institutions in terms of quality of teaching. Our methodological proposal borrows concepts from operational risk, such as scorecard models, employed to assess University performances, on the basis of both the perceived and the actual quality. We propose to summarize opinion data using new non parametric indexes able to exploit efficiently the ordinal nature of the analysed variables and to integrate different sources of data. In particular we show how web survey methods can improve the quality and robustness of collected data, especially when integrated with students career data. Empirical evidence is given on the basis of real data from the University of Pavia.

Community Workers’Social Support and Sleep Quality during the Coronavirus Disease 2019(COVID-19):A Moderated Mediation Model

To explore the relationship between social support and sleep quality of community workers in Wuhan during the coronavirus disease 2019(the COVID-19 infection epidemic),this research constructed a mediating effect model to explore the mediating psychological mechanism of social support influencing sleep quality of front-line community workers.A total of 500 front-line community workers in Wuhan were investigated.We used the perceived social support scale(PSSS),the Connor-Davidson Resilience Scale(CD-RISC),the perceived stress scale(PSS),and the Pittsburgh sleep quality index(PSQI)to measure social support,psychological resilience,perceived stress and sleep quality.Specifically,the higher the PSQI,the worse the sleep quality.Pearson correlation structural equation model was used to analyze the relationship between these factors.The results showed that:(1)There was a significant negative correlation between social support,psychological resilience,and perceived stress of community workers and PSQI,that means,the higher the level of social support,psychological resilience,and perceived stress,the higher the sleep quality.(2)Social support positively predicted psychological resilience and perceived stress,and perceived stress negatively predicted PSQI.(3)Social support can affect sleep quality through the mediating role of psychological resilience and perceived stress,and the mediating role includes two paths:the single mediating role of perceived stress and the chain mediating role of psychological resilience-perceived stress.(4)Gender moderates the relation-ship between social support and perceived stress,and the influence of social support on perceived stress of women is higher than that of men.Gender moderates the relationship between psychological resilience and PSQI,and only women’s psychological resilience had a negatively predictive effect on PSQI,while men did not,which means that psychological resilience of female frontline community workers can positively predict sleep quality.This research reveals the relationship between social support and sleep quality and its mechanism and verifies that social support can indirectly affect physical health through psychological resilience and perceived stress.It provides reference suggestions and intervention guidance for improving the sleep quality of community workers.

Stress and quality of life in dermatological patients: Are out-patients' needs different?

The debut, progression and maintenance of skin disease are related to stress(acne, alopecia areata, atopic dermatitis, lichen planus, psoriasis, urticaria, vitiligo, herpes, hyperhidrosis, pemphigus, rosacea or seborrheic dermatitis). Environmental, socio-professional, life events are representing external factors. Personality, previous experiences, traits of anxiety are individual factors influencing the state of stress. Perceived stress could be more harmful especially in "high reactors" to stress. Coping abilities to stress could be increased in social programs. There was a recent interest in measuring the quality of life in the last years. There are dermatology and disease specific questionnaires that could help. Out-patients have less time to wait for very sophisticated procedures. They expect faster results. For simple, acute diseases it is important to have a good communication and good understanding of the instructions to get results as soon as possible. For chronic diseases a strong long-term alliance is needed, so the patients should revisit for his benefit and not for giving up. Small questions regarding potential stressful events, impact on the quality of life, stigmatization, the level of symptoms(pruritus), psychiatric comorbidities(anxiety, depression), short questionnaires for quality of life give us a better picture, personalize the doctorpatient relationship and could influence the choice of treatment. Many skin disorders could be seen from a psychosomatic point of view and the final goal, especially for the chronic diseases, is to improve through our treatments the impact on the quality of patient's life.

Perceived Indoor Discomfort, Performance and Productivity

Even all indoor environmental standards are met the users are usually not satisfied and perceived discomfort is occurred in the smart office buildings. The most frequently cause of discomfort in smart buildings is overrun of intelligence. There are physical and psychological factors that influenced building users＇ comfort. An indoor air quality seems to be one of the main problems of smart office buildings. In Slovakia the office buildings relating to indoor environment European standard are mostly evaluated as the non-low polluting buildings. The pollution from building as well as the pollution from occupancy and using was respected. The odor intensity and indoor air acceptability were assessed by a sensory panel. The concentrations of total volatile organic compounds and carbon dioxide were measured. The odors from building materials studied under different air change rate are presented in this paper. The case study of indoor air acceptability concerning to indoor odors under occupancy and its affect on perceived air quality influenced by air change rate are also presented in this paper.

Demographic Factors Associated with Health-Related Quality of Life Among Urban and Rural Tuberculosis Patients in Kenya

Background:Tuberculosis is one of the deadliest and disabling diseases in the world today.The infection exacts its greatest toll on individuals during their most productive years.TB patients record different perceived health related qualities of life(PHRQoL)which could be attributed to certain environmental,social and physical factors.The objective of the study was to determine the demographic factors associated with the PHRQoL among urban and rural Tuberculosis patients in Kenya.Cross sectional design was adopted.The study applied the multi-stage sampling technique.Random sampling method was used to select the TB clinics that participated in the study.Simple random sampling according to probability proportionate to TB patient’s population was preferred to select the study participants.Chisquare test determined association between the various demographic factors and the PHRQoL while ANOVA tests demonstrated the overall association of demographic factors and PHRQoL.Statistical Significance was evaluated at p<0.05.Descriptive statistics summarized and described the data.The study established that demographic factors are associated with PHRQoL(p=0.008).Specifically,age,levels of education,marital status and house hold size(P<0.05).Gender and Household head were not significantly associated with the PHRQoL(p>0.05).These findings will persuade the TB management policy towards developing an intervention programs directed at the social-demographic characteristics of the TB patients for improved treatment outcomes.

Consumer satisfaction, quality of life and distress with regard to social function and gender in severe mental illness

OBJECTIVE. The relationships between subjective satisfaction, distress and quality of life for severely mental ill patients with different functional levels and gender was investigated in a multi-center cohort, using a balanced mix of subjective and clinician ratings in an outcome-informed model for a clinical management based on shared decision making, 'The Quality star'. METHODS. Naturalistic data for 2552 persons, mainly with schizophrenia diagnoses, in long-term treatment and rehabilitation, were analyzed in a cross-sectional study. RESULTS. With increasing Social Function, rated with the split-GAF Disability/Functioning scale, the better were patients' Satisfaction, subjective Quality of life and Perceived Global Distress. Women were more satisfied with the care but also more distressed. CONCLUSION. Main findings were in line with other studies. However, the gender differences are in line with some, but not with other, studies. This poses questions how patient factors, instrument constructs, and treatment, especially shared decision making, influence subjective reports.

肝移植受者自我感受负担与生活质量的关系:焦虑抑郁的作用路径

背景自我感受负担和焦虑抑郁是生活质量的重要影响因素。目前关于肝移植受者自我感受负担的研究现状及影响因素尚缺乏了解。既往研究显示,自我感受负担、焦虑抑郁与生活质量两两相关,但三者之间的作用路径尚不明确。目的探讨肝移植受者自我感受负担、焦虑抑郁与生活质量三者之间的关系,为其心理护理提供参考。方法选取2022年3月—2023年2月江苏省人民医院和中国人民解放军东部战区总医院秦淮医疗区肝移植中心住院和门诊随访的200例肝移植受者为研究对象。采用自我感受负担量表(SPBS)、医院焦虑抑郁量表(HADS)、中文版肝移植后生活质量调查问卷(pLTQ)进行评定。采用Spearman相关分析考查各量表评分的相关性。应用Mplus 8.3构建结构方程模型,探究肝移植受者自我感受负担、焦虑抑郁和生活质量三者之间的关系,使用Bootstrap法检验作用路径。结果不同受教育程度和家庭年收入的肝移植受者SPBS总评分比较,差异均有统计学意义(H=9.656、18.796,P均<0.05)。不同躯体症状数量的肝移植受者HADS总评分比较,差异有统计学意义(H=9.859,P<0.05)。不同受教育程度、术后存活时间和躯体症状数量的肝移植受者中文版pLTQ总评分比较,差异均有统计学意义(H=6.892、8.023、16.099,P均<0.05)。肝移植受者SPBS总评分及各维度评分与HADS总评分及焦虑、抑郁维度评分均呈正相关(r=0.464~0.586、0.460~0.593、0.286~0.408、0.464~0.583,P均<0.01),与中文版pLTQ总评分及各维度评分均呈负相关(r=-0.572~-0.416、-0.599~-0.441、-0.365~-0.213、-0.559~-0.428,P均<0.01)。结构方程模型结果显示,自我感受负担可负向影响生活质量(β=-0.186,P<0.01),焦虑抑郁可负向影响生活质量(β=-0.679,P<0.01)。自我感受负担通过焦虑抑郁影响肝移植受者的生活质量,间接效应值为-0.429,占总效应的69.76%。结论肝移植受者生活质量可能与自我感受负担和焦虑抑郁相关,自我感受负担可能通过焦虑抑郁影响其生活质量。

企业形象对住宅购买意愿的影响机制研究

为探究企业形象对住宅购买意愿的影响机制,构建了以企业形象为自变量,顾客参与、购买决策涉入、感知价值为中介变量,购买意愿为因变量的结构方程模型。对沈阳市部分居民进行了问卷调查,运用SPSS 22.0软件和AMOS 24.0软件对366个有效样本进行了数据分析。实证结果表明:企业形象、购买决策涉入和感知价值均与住宅购买意愿存在正向相关关系;顾客参与对住宅购买意愿的直接影响不显著;顾客参与、购买决策涉入和感知价值在此影响机制中能产生中介作用。

多元化健康教育模式对青少年卵圆孔未闭患者疾病感知压力社会支持及生存质量的影响

目的探讨多元化健康教育模式对青少年卵圆孔未闭(PFO)患者疾病感知压力、社会支持及生存质量的影响。方法以随机数字表法将76例青少年PFO患者分为观察组和对照组,各38例,对照组患者给予常规健康教育,观察组患者在对照组基础上给予多元化健康教育。干预前后采用中文版压力知觉量表(CPSS)、领悟社会支持量表(PSSS)、儿童生存质量测定量表体系心脏病模块量表(PedsQL 3.0 Cardiac Module)和Morisky用药依从性问卷(MMAS-8)评估两组患者疾病感知压力、社会支持、生存质量和用药依从性。结果干预后,两组患者CPSS各维度评分均降低,且观察组低于对照组(P<0.01);两组患者PSSS和PedsOL 3.0 Cardiac Module各维度评分均升高,且观察组高于对照组(P<0.05或0.01)。干预前后,两组患者MMAS-8评分比较均无显著差异(P>0.05)。结论多元化健康教育模式在青少年PFO患者中应用效果较好,值得临床推广。

绿色消费意愿的反应机制——品牌拟人化和产品类型的匹配效应

“绿水青山就是金山银山”,绿色消费与可持续发展成为经济社会发展的重要议题,消费者如何践行绿色消费、如何对绿色产品形成绿色消费意愿是绿色消费研究的重点领域方向。为此,基于刻板印象内容模型,研究探讨品牌拟人化类型与绿色产品类型的交互效应对绿色消费意愿的影响及其反应机制。研究主要发现:①品牌拟人化与产品类型交互影响消费者的绿色消费意愿。对于实用型产品,能力型拟人(vs.温暖型拟人)更能激发消费者的绿色消费意愿;对于享乐型产品,温暖型拟人(vs.能力型拟人)更能激发消费者的绿色消费意愿。②绿色感知质量、绿色感知价值中介品牌拟人化类型和产品类型的交互效应对消费者绿色消费意愿的影响。③消费动机(利己动机vs.利他动机)调节品牌拟人化类型与产品类型的交互效应对消费者绿色消费意愿的影响。基于以上结果,研究丰富了品牌拟人化的相关研究,为企业品牌拟人化类型的选择、绿色产品的宣传、消费者绿色消费意愿及行为等提供现实参考价值。