In an era where digital technology is paramount, higher education institutions like the University of Zambia (UNZA) are employing advanced computer networks to enhance their operational capacity and offer cutting-edge...In an era where digital technology is paramount, higher education institutions like the University of Zambia (UNZA) are employing advanced computer networks to enhance their operational capacity and offer cutting-edge services to their academic fraternity. Spanning across the Great East Road campus, UNZA has established one of the most extensive computer networks in Zambia, serving a burgeoning community of over 20,000 active users through a Metropolitan Area Network (MAN). However, as the digital landscape continues to evolve, it is besieged with burgeoning challenges that threaten the very fabric of network integrity—cyber security threats and the imperatives of maintaining high Quality of Service (QoS). In an effort to mitigate these threats and ensure network efficiency, the development of a mobile application to monitor temperatures in the server room was imperative. According to L. Wei, X. Zeng, and T. Shen, the use of wireless sensory networks to monitor the temperature of train switchgear contact points represents a cost-effective solution. The system is based on wireless communication technology and is detailed in their paper, “A wireless solution for train switchgear contact temperature monitoring and alarming system based on wireless communication technology”, published in the International Journal of Communications, Network and System Sciences, vol. 8, no. 4, pp. 79-87, 2015 [1]. Therefore, in this study, a mobile application technology was explored for monitoring of temperatures in the server room in order to aid Cisco device performance. Additionally, this paper also explores the hardening of Cisco device security and QoS which are the cornerstones of this study.展开更多
Web Service是目前研究界和产业界广泛关注的技术之一.随着Web Service的广泛应用,研究者们普遍认识到,服务的非功能属性,即服务质量(Quality of Service,QoS)是面向服务的应用能否成功的关键因素之一.因此,研究者们尝试从多个角度对Qo...Web Service是目前研究界和产业界广泛关注的技术之一.随着Web Service的广泛应用,研究者们普遍认识到,服务的非功能属性,即服务质量(Quality of Service,QoS)是面向服务的应用能否成功的关键因素之一.因此,研究者们尝试从多个角度对QoS相关问题展开了研究.然而,现有工作普遍关注基于QoS的动态服务选择和组装等上层应用技术,而对于如何获取、存储、度量QoS等基础支持技术研究较少,而这些基础性工作对QoS相关的研究工作具有显著的重要性.此外,不同应用领域对Web Service QoS的需求不尽相同,因此,需要有一套灵活的机制支持在QoS模型定义、QoS度量方法、QoS信息采集等方面体现出的领域特性.针对这个问题,文中提出了一个可扩展的Web Service QoS信息管理框架,详细分析了该框架涉及到的重要方法与核心技术,并给出了该框架在北京大学软件构件库系统中的设计决策和方案.最后,介绍了文中框架在一个863计划项目中的应用实例,该实例展示了用户根据其应用的领域需求对本框架进行扩展并进行Web Service QoS管理的方法,从而验证了本管理框架的可扩展性及实用性.展开更多
In order to enable quality-aware web services selection in the process of service composition,this paper first describes the non-functional requirements of service consumers and the quality of elementary service or co...In order to enable quality-aware web services selection in the process of service composition,this paper first describes the non-functional requirements of service consumers and the quality of elementary service or composite service as a quality vector,and then models the QoS(quality of service)-aware composition as a multiple criteria optimization problem in extending directed graph.A novel simulated annealing algorithm for QoS-aware web services composition is presented.A normalizing for composite service QoS values is made,and a secondary iterative optimization is used in the algorithm.Experimental results show that the simulated annealing algorithm can satisfy the multiple criteria and global QoS requirements of service consumers.The algorithm produces near optimum solution with much less computation cost.展开更多
Service-Oriented Architecture (SOA) is becoming the dominant approach for developing and organizing distributed enterprise-wide applications. Although the concepts of SOA have been extensively described in the literat...Service-Oriented Architecture (SOA) is becoming the dominant approach for developing and organizing distributed enterprise-wide applications. Although the concepts of SOA have been extensively described in the literature and in-dustry, the effects of adopting SOA on software quality are still unclear. The aim of the paper is to analyze how adopt-ing SOA can affect software quality as opposed to the Object-Oriented (OO) paradigm and expose the differential implications of adopting both paradigms on software quality. The paper provides a brief introduction of the architectural differences between the Service-Oriented (SO) and OO paradigms and a description of internal software quality metrics used for the comparison. The effects and differences are exposed by providing a case study architected for both paradigms. The quantitative measure concluded in the paper showed that a software system developed using SOA approach provides higher reusability and lower coupling among software modules, but at the same time higher complexity than those of the OO approach. It was also found that some of the existing OO software quality metrics are inapplicable to SOA software systems. As a consequence, new metrics need to be developed specifically to SOA software systems.展开更多
数字电视信号对传输质量有着十分严苛的要求,传统网际互连协议(Internet Protocol,IP)网络在提供端到端服务质量(Quality of Service,QoS)保障方面仍面临诸多挑战。对此,分析数字电视信号的业务特点和传输需求,梳理IP网络QoS领域的发展...数字电视信号对传输质量有着十分严苛的要求,传统网际互连协议(Internet Protocol,IP)网络在提供端到端服务质量(Quality of Service,QoS)保障方面仍面临诸多挑战。对此,分析数字电视信号的业务特点和传输需求,梳理IP网络QoS领域的发展脉络,提出一种端到端QoS保障解决方案的总体架构,从接入网、骨干网、综合管理平台三个层面给出优化措施。展开更多
在网络世界中,网际互连协议(Internet Protocol,IP)承载网扮演着信息流动的骨干角色,其运行表现和服务水准至关重要。文章详细探讨了IP承载网中服务质量(Quality of Service,QoS)策略的设计与优化方法,重点涵盖分类服务与标记、流量控...在网络世界中,网际互连协议(Internet Protocol,IP)承载网扮演着信息流动的骨干角色,其运行表现和服务水准至关重要。文章详细探讨了IP承载网中服务质量(Quality of Service,QoS)策略的设计与优化方法,重点涵盖分类服务与标记、流量控制与优先级队列管理以及链路和节点策略的具体实现。通过流量分析与预测、智能资源分配与调度、动态策略调整以及故障检测与容错机制,提出一系列提升网络性能和用户体验的有效措施。展开更多
Quality of Service (QoS) is a key factor in Web service advertising, choosing and runtime monitoring. Web service QoS is multi-faceted, fuzzy and dynamic. Current researches focus on implementation level performance a...Quality of Service (QoS) is a key factor in Web service advertising, choosing and runtime monitoring. Web service QoS is multi-faceted, fuzzy and dynamic. Current researches focus on implementation level performance assurance, ignoring domain specific or application level metrics which are also very important to service users. Industry Web service standards lack QoS expression. The support for QoS based service choice-making is very limited. We proposed an extended Web service QoS model based on configurable fuzzy synthetic evaluation system. Web service QoS is evaluated dynamically according to the service context. A QoS requirement description model is also given for service QoS requirement definition. An interactive Web service choice-making process is described, which takes QoS as a key factor when choosing from functionally equivalent services.展开更多
The non-functional QoS (quality of service) information helps us to select a proper Web-service from the web applications, by using component services such as UDDI[1](Universal Description, Discovery, and Integration)...The non-functional QoS (quality of service) information helps us to select a proper Web-service from the web applications, by using component services such as UDDI[1](Universal Description, Discovery, and Integration) and MDS(Monitoring and Discovery System). MDS is a suite of web services to monitor and discover resources and service on Grids, but MDS only based on function aspects. This paper studies on an approach to provide the QoS information and a discovery model by using MDS and gives a system deployment and implementation plan. The simulation results show that the method is effective in service discovery.展开更多
The problem of cloud cooperation of military service providers(MSPs) is addressed for allocating limited resources to military service users(MSUs) that are geographically distributed. The MSPs, also called militar...The problem of cloud cooperation of military service providers(MSPs) is addressed for allocating limited resources to military service users(MSUs) that are geographically distributed. The MSPs, also called military organization clouds, are virtualized and encapsulated by the services they can offer and each of them contains different kinds of resources that MSU needs. The MSPs are also geographically dispersed. They are required to allocate their resources to the MSU complying with the corresponding quality of service(QoS), so that each MSU gathers the services it needs to guarantee its task to be implemented. The outline of military organization cloud cooperation is discussed and the method of service optimal selection is proposed based on QoS evaluation. The QoS evaluation method based on exponential approximation is put forward to include the users' will. Simulation results verify the effectiveness of the proposed algorithm.展开更多
Web services have gained popularity m recent years anu prowue a new moue, u~ w^u, w,,,~,, ,^- cilitates interaction of scientific and business applications through the Internet. More often, several services with simil...Web services have gained popularity m recent years anu prowue a new moue, u~ w^u, w,,,~,, ,^- cilitates interaction of scientific and business applications through the Internet. More often, several services with similar functionality are available from a large and changing number of service provid- ers. Quality of Service (QoS) is the dominant factor in service selection and is of great importance to users. In this paper, we propose a model for QoS measurement and web services selection. The model consists of QoS model, QoS monitoring, QoS comparison and service selection with a QoS feedback mechanism. The most suitable service is to take into account the agreed QoS, monitoring is done during invocation phase and if any deviation is recorded, next suitable service is selected. Fi- nally the model is proved to be feasible and effective by simulation experiments.展开更多
To improve the Quality of Service (QoS)-aware Web service compositions considering constraints between cross-organizational business,this paper analyzes the types of constraints,and accordingly proposes a Chaos Geneti...To improve the Quality of Service (QoS)-aware Web service compositions considering constraints between cross-organizational business,this paper analyzes the types of constraints,and accordingly proposes a Chaos Genetic Algorithm (CGA). The algorithm creates an initial population of service compositions based on the chaos theory,and then processes individuals which violate constraints in the initial population using repair strategies. Next,a new fitness function is designed to gradually eliminate the infeasible compositions generated in evolution. Finally,the algorithm makes minor chaotic disturbances on the evolved group to accelerate convergence and avoid local optimum. Experimental results demonstrate the effectiveness of the proposed algorithm.展开更多
网络技术的发展和多接入边缘计算的兴起使得计算和网络资源的部署逐渐靠近终端.随着服务数量的增多,为了向用户更好地推荐服务,如何在复杂、动态的边缘计算环境中实时、准确地预测服务质量(quality of service,QoS)成为一项挑战.本文提...网络技术的发展和多接入边缘计算的兴起使得计算和网络资源的部署逐渐靠近终端.随着服务数量的增多,为了向用户更好地推荐服务,如何在复杂、动态的边缘计算环境中实时、准确地预测服务质量(quality of service,QoS)成为一项挑战.本文提出一种基于服务负载实时预测QoS的深度神经模型(QPSL),它可以为边缘计算中的QoS预测提供缺少的负载状况感知和周期感知.首先,对服务的负载状况进行特征表示,并通过时序分解模块获取时序特征.其次,将CNN和BiLSTM结合,学习潜在的时序关系,生成不同时刻的状态向量.然后,基于Attention机制为历史时刻的状态向量分配权重,从而构造未来时刻的状态向量.最后,将上下文嵌入向量与状态向量送入感知层完成实时QoS预测.基于真实的融合数据集进行了大量的实验,结果表明QPSL在响应时间和吞吐量任务上的MAE分别平均提升了10.28%和10.87%,优于现有的时间感知QoS预测方法.展开更多
In cloud computing Resource allocation is a very complex task.Handling the customer demand makes the challenges of on-demand resource allocation.Many challenges are faced by conventional methods for resource allocatio...In cloud computing Resource allocation is a very complex task.Handling the customer demand makes the challenges of on-demand resource allocation.Many challenges are faced by conventional methods for resource allocation in order tomeet the Quality of Service(QoS)requirements of users.For solving the about said problems a new method was implemented with the utility of machine learning framework of resource allocation by utilizing the cloud computing technique was taken in to an account in this research work.The accuracy in the machine learning algorithm can be improved by introducing Bat Algorithm with feature selection(BFS)in the proposed work,this further reduces the inappropriate features from the data.The similarities that were hidden can be demoralized by the Support Vector Machine(SVM)classifier which is also determine the subspace vector and then a new feature vector can be predicted by using SVM.For an unexpected circumstance SVM model can make a resource allocation decision.The efficiency of proposed SVM classifier of resource allocation can be highlighted by using a singlecell multiuser massive Multiple-Input Multiple Output(MIMO)system,with beam allocation problem as an example.The proposed resource allocation based on SVM performs efficiently than the existing conventional methods;this has been proven by analysing its results.展开更多
The gap in knowledge that existed between the level of service quality standard and the potential of the tourism industry in Tanzania justified the need for the researchers to conduct this study. In this study, a desc...The gap in knowledge that existed between the level of service quality standard and the potential of the tourism industry in Tanzania justified the need for the researchers to conduct this study. In this study, a descriptive cross-sectional survey was adopted as the study design. The sample size included 180 guests residing in tourist hotels in Arusha at the time of data collection, 240 service employees, and 28 managers. Purposive, convenient, and simple random sampling methods were used in sampling. A structured questionnaire was used as an instrument of data collection. Data were analyzed by means of Statistical Package for Social Sciences (SPSS) computer package (Version 16) and expressed in descriptive and inferential statistics. The analysis of variance (ANOVA) was used to measure the gap between the managers' and guests' perceptions, while independent t-test analyzed the role played by managers' practices in delivery of quality service. The findings show that in general hotel product, two attributes were found to be significant at the level ofp 〈 0.05. In the front office, restaurant and bar, and guestroom, the results showed that three, six, and nine attributes were respectively found to be significant at the level of p ≤ 0.05. The analysis of management practices provided the evidence that eight practices were significant at the level of p ≤ 0.05. From the findings, two conclusions were made. First, managers' and guests' perceptions on service quality standards differ significantly; second, it was found that management practices influence significantly the service quality standards in tourist hotels in Arusha.展开更多
文摘In an era where digital technology is paramount, higher education institutions like the University of Zambia (UNZA) are employing advanced computer networks to enhance their operational capacity and offer cutting-edge services to their academic fraternity. Spanning across the Great East Road campus, UNZA has established one of the most extensive computer networks in Zambia, serving a burgeoning community of over 20,000 active users through a Metropolitan Area Network (MAN). However, as the digital landscape continues to evolve, it is besieged with burgeoning challenges that threaten the very fabric of network integrity—cyber security threats and the imperatives of maintaining high Quality of Service (QoS). In an effort to mitigate these threats and ensure network efficiency, the development of a mobile application to monitor temperatures in the server room was imperative. According to L. Wei, X. Zeng, and T. Shen, the use of wireless sensory networks to monitor the temperature of train switchgear contact points represents a cost-effective solution. The system is based on wireless communication technology and is detailed in their paper, “A wireless solution for train switchgear contact temperature monitoring and alarming system based on wireless communication technology”, published in the International Journal of Communications, Network and System Sciences, vol. 8, no. 4, pp. 79-87, 2015 [1]. Therefore, in this study, a mobile application technology was explored for monitoring of temperatures in the server room in order to aid Cisco device performance. Additionally, this paper also explores the hardening of Cisco device security and QoS which are the cornerstones of this study.
文摘Web Service是目前研究界和产业界广泛关注的技术之一.随着Web Service的广泛应用,研究者们普遍认识到,服务的非功能属性,即服务质量(Quality of Service,QoS)是面向服务的应用能否成功的关键因素之一.因此,研究者们尝试从多个角度对QoS相关问题展开了研究.然而,现有工作普遍关注基于QoS的动态服务选择和组装等上层应用技术,而对于如何获取、存储、度量QoS等基础支持技术研究较少,而这些基础性工作对QoS相关的研究工作具有显著的重要性.此外,不同应用领域对Web Service QoS的需求不尽相同,因此,需要有一套灵活的机制支持在QoS模型定义、QoS度量方法、QoS信息采集等方面体现出的领域特性.针对这个问题,文中提出了一个可扩展的Web Service QoS信息管理框架,详细分析了该框架涉及到的重要方法与核心技术,并给出了该框架在北京大学软件构件库系统中的设计决策和方案.最后,介绍了文中框架在一个863计划项目中的应用实例,该实例展示了用户根据其应用的领域需求对本框架进行扩展并进行Web Service QoS管理的方法,从而验证了本管理框架的可扩展性及实用性.
基金The National Natural Science Foundation of China(No.60773217)Free Exploration Project(985 Project of Renmin University of China)(No.21361231)
文摘In order to enable quality-aware web services selection in the process of service composition,this paper first describes the non-functional requirements of service consumers and the quality of elementary service or composite service as a quality vector,and then models the QoS(quality of service)-aware composition as a multiple criteria optimization problem in extending directed graph.A novel simulated annealing algorithm for QoS-aware web services composition is presented.A normalizing for composite service QoS values is made,and a secondary iterative optimization is used in the algorithm.Experimental results show that the simulated annealing algorithm can satisfy the multiple criteria and global QoS requirements of service consumers.The algorithm produces near optimum solution with much less computation cost.
文摘通过网络提供服务的Web Service的服务质量会随着网络环境、服务器负载等因素的变化而变化,如何更好地帮助用户选择在未来一段时间内符合服务质量需求的Web Service,是目前服务计算领域中需要解决的关键问题之一。针对上述问题,提出了一种基于时间序列分析的Web Service QoS预测方法,并实现了相应的Web Service QoS自动预测工具。该工具能够根据Web Service的历史QoS数据,有效地预测未来短期内的QoS信息。以17832个Web Service的历史数据为基础,设计了相关实验,并验证了方法的有效性。
文摘Service-Oriented Architecture (SOA) is becoming the dominant approach for developing and organizing distributed enterprise-wide applications. Although the concepts of SOA have been extensively described in the literature and in-dustry, the effects of adopting SOA on software quality are still unclear. The aim of the paper is to analyze how adopt-ing SOA can affect software quality as opposed to the Object-Oriented (OO) paradigm and expose the differential implications of adopting both paradigms on software quality. The paper provides a brief introduction of the architectural differences between the Service-Oriented (SO) and OO paradigms and a description of internal software quality metrics used for the comparison. The effects and differences are exposed by providing a case study architected for both paradigms. The quantitative measure concluded in the paper showed that a software system developed using SOA approach provides higher reusability and lower coupling among software modules, but at the same time higher complexity than those of the OO approach. It was also found that some of the existing OO software quality metrics are inapplicable to SOA software systems. As a consequence, new metrics need to be developed specifically to SOA software systems.
文摘数字电视信号对传输质量有着十分严苛的要求,传统网际互连协议(Internet Protocol,IP)网络在提供端到端服务质量(Quality of Service,QoS)保障方面仍面临诸多挑战。对此,分析数字电视信号的业务特点和传输需求,梳理IP网络QoS领域的发展脉络,提出一种端到端QoS保障解决方案的总体架构,从接入网、骨干网、综合管理平台三个层面给出优化措施。
文摘在网络世界中,网际互连协议(Internet Protocol,IP)承载网扮演着信息流动的骨干角色,其运行表现和服务水准至关重要。文章详细探讨了IP承载网中服务质量(Quality of Service,QoS)策略的设计与优化方法,重点涵盖分类服务与标记、流量控制与优先级队列管理以及链路和节点策略的具体实现。通过流量分析与预测、智能资源分配与调度、动态策略调整以及故障检测与容错机制,提出一系列提升网络性能和用户体验的有效措施。
基金Project supported by the National Natural Science Foundation of China (No. 60503041), the Hi-Tech Research and DevelopmentProgram (863) of China (No. 2004AA104340), the Chinese SemanticGrid Project, and the Science and Technology Commission ofShanghai Municipality (No. 03dz15027), China
文摘Quality of Service (QoS) is a key factor in Web service advertising, choosing and runtime monitoring. Web service QoS is multi-faceted, fuzzy and dynamic. Current researches focus on implementation level performance assurance, ignoring domain specific or application level metrics which are also very important to service users. Industry Web service standards lack QoS expression. The support for QoS based service choice-making is very limited. We proposed an extended Web service QoS model based on configurable fuzzy synthetic evaluation system. Web service QoS is evaluated dynamically according to the service context. A QoS requirement description model is also given for service QoS requirement definition. An interactive Web service choice-making process is described, which takes QoS as a key factor when choosing from functionally equivalent services.
文摘The non-functional QoS (quality of service) information helps us to select a proper Web-service from the web applications, by using component services such as UDDI[1](Universal Description, Discovery, and Integration) and MDS(Monitoring and Discovery System). MDS is a suite of web services to monitor and discover resources and service on Grids, but MDS only based on function aspects. This paper studies on an approach to provide the QoS information and a discovery model by using MDS and gives a system deployment and implementation plan. The simulation results show that the method is effective in service discovery.
基金supported by the National Natural Science Foundation of China(61573283)the National Basic Research Program of China(973 Program)(2010CB734104)
文摘The problem of cloud cooperation of military service providers(MSPs) is addressed for allocating limited resources to military service users(MSUs) that are geographically distributed. The MSPs, also called military organization clouds, are virtualized and encapsulated by the services they can offer and each of them contains different kinds of resources that MSU needs. The MSPs are also geographically dispersed. They are required to allocate their resources to the MSU complying with the corresponding quality of service(QoS), so that each MSU gathers the services it needs to guarantee its task to be implemented. The outline of military organization cloud cooperation is discussed and the method of service optimal selection is proposed based on QoS evaluation. The QoS evaluation method based on exponential approximation is put forward to include the users' will. Simulation results verify the effectiveness of the proposed algorithm.
基金Supported by the National Natural Science Foundation of China(No.60903003)the Beijing Natural Science Foundation of China(No.4112037)the Research Fund for the Doctoral Program of Higher Education of China(No.2008000401051)
文摘Web services have gained popularity m recent years anu prowue a new moue, u~ w^u, w,,,~,, ,^- cilitates interaction of scientific and business applications through the Internet. More often, several services with similar functionality are available from a large and changing number of service provid- ers. Quality of Service (QoS) is the dominant factor in service selection and is of great importance to users. In this paper, we propose a model for QoS measurement and web services selection. The model consists of QoS model, QoS monitoring, QoS comparison and service selection with a QoS feedback mechanism. The most suitable service is to take into account the agreed QoS, monitoring is done during invocation phase and if any deviation is recorded, next suitable service is selected. Fi- nally the model is proved to be feasible and effective by simulation experiments.
基金National Natural Science Fund of China(61672022,61272036)Graduate Innovation Program of Shanghai Polytechnic University(A01GY17F022)Key Discipline of Shanghai Polytechnic University(XXKZD1604)
文摘To improve the Quality of Service (QoS)-aware Web service compositions considering constraints between cross-organizational business,this paper analyzes the types of constraints,and accordingly proposes a Chaos Genetic Algorithm (CGA). The algorithm creates an initial population of service compositions based on the chaos theory,and then processes individuals which violate constraints in the initial population using repair strategies. Next,a new fitness function is designed to gradually eliminate the infeasible compositions generated in evolution. Finally,the algorithm makes minor chaotic disturbances on the evolved group to accelerate convergence and avoid local optimum. Experimental results demonstrate the effectiveness of the proposed algorithm.
文摘网络技术的发展和多接入边缘计算的兴起使得计算和网络资源的部署逐渐靠近终端.随着服务数量的增多,为了向用户更好地推荐服务,如何在复杂、动态的边缘计算环境中实时、准确地预测服务质量(quality of service,QoS)成为一项挑战.本文提出一种基于服务负载实时预测QoS的深度神经模型(QPSL),它可以为边缘计算中的QoS预测提供缺少的负载状况感知和周期感知.首先,对服务的负载状况进行特征表示,并通过时序分解模块获取时序特征.其次,将CNN和BiLSTM结合,学习潜在的时序关系,生成不同时刻的状态向量.然后,基于Attention机制为历史时刻的状态向量分配权重,从而构造未来时刻的状态向量.最后,将上下文嵌入向量与状态向量送入感知层完成实时QoS预测.基于真实的融合数据集进行了大量的实验,结果表明QPSL在响应时间和吞吐量任务上的MAE分别平均提升了10.28%和10.87%,优于现有的时间感知QoS预测方法.
文摘In cloud computing Resource allocation is a very complex task.Handling the customer demand makes the challenges of on-demand resource allocation.Many challenges are faced by conventional methods for resource allocation in order tomeet the Quality of Service(QoS)requirements of users.For solving the about said problems a new method was implemented with the utility of machine learning framework of resource allocation by utilizing the cloud computing technique was taken in to an account in this research work.The accuracy in the machine learning algorithm can be improved by introducing Bat Algorithm with feature selection(BFS)in the proposed work,this further reduces the inappropriate features from the data.The similarities that were hidden can be demoralized by the Support Vector Machine(SVM)classifier which is also determine the subspace vector and then a new feature vector can be predicted by using SVM.For an unexpected circumstance SVM model can make a resource allocation decision.The efficiency of proposed SVM classifier of resource allocation can be highlighted by using a singlecell multiuser massive Multiple-Input Multiple Output(MIMO)system,with beam allocation problem as an example.The proposed resource allocation based on SVM performs efficiently than the existing conventional methods;this has been proven by analysing its results.
文摘The gap in knowledge that existed between the level of service quality standard and the potential of the tourism industry in Tanzania justified the need for the researchers to conduct this study. In this study, a descriptive cross-sectional survey was adopted as the study design. The sample size included 180 guests residing in tourist hotels in Arusha at the time of data collection, 240 service employees, and 28 managers. Purposive, convenient, and simple random sampling methods were used in sampling. A structured questionnaire was used as an instrument of data collection. Data were analyzed by means of Statistical Package for Social Sciences (SPSS) computer package (Version 16) and expressed in descriptive and inferential statistics. The analysis of variance (ANOVA) was used to measure the gap between the managers' and guests' perceptions, while independent t-test analyzed the role played by managers' practices in delivery of quality service. The findings show that in general hotel product, two attributes were found to be significant at the level ofp 〈 0.05. In the front office, restaurant and bar, and guestroom, the results showed that three, six, and nine attributes were respectively found to be significant at the level of p ≤ 0.05. The analysis of management practices provided the evidence that eight practices were significant at the level of p ≤ 0.05. From the findings, two conclusions were made. First, managers' and guests' perceptions on service quality standards differ significantly; second, it was found that management practices influence significantly the service quality standards in tourist hotels in Arusha.