The Impact of Information Technology on Service Quality,Satisfaction,and Customer Relationship Management(Case Study:IT Organization Individuals)

Recent research and studies have shown that Information Technology(IT)has a significant impact on service quality,customer satisfaction,and customer relationship development.With the proliferation and penetration of technology in all aspects of life,organizations are responding to the implications and opportunities that IT creates in relation to customer services.The main objective of using information technology in organizations is to increase customer satisfaction,service quality,and customer relationship management,which the authors will focus on here.Enhancing service quality,improving customer satisfaction,and establishing close and sustainable customer relationships are key advantages of leveraging information technology in this field.This article examines the impact of information technology on service quality,customer satisfaction,and customer relationship development and provides strategies and models for organizations to improve customer satisfaction and establish closer connections with them through the use of information technology.Seventy individuals from the IT field were used to evaluate the proposed model.The proposed model was compared with three models:SEM,regression,and decision tree,and the results demonstrated better performance of this approach.

On the Experience, Problems in Science and Technology Services of Basic Scientific Research Institutes and Suggestions——Taking Zhenjiang Institute of Agricultural Sciences in Hilly Areas of Jiangsu as an Example

Taking the Jiangsu Province as Zhenjiang Academy of Agricultural Sciences in Hilly Areas of an example, the paper elaborated the advanced practices of agricultural research institutes in agricultural science and technology services and analyzed the difficulties and solutions in the services. process of science and technologyservices.

Survey of Data Value Evaluation Methods Based on Open Source Scientific and Technological Information

It is important to effectively identify the data value of open source scientific and technological information and to help intelligence analysts select high-value data from a large number of open-source scientific and technological information. The data value evaluation methods of scientific and technological information is proposed in the open source environment. According to the characteristics of the methods, the data value evaluation methods were divided into the following three aspects: research on data value evaluation methods based on information metrology, research on data value evaluation methods based on economic perspective and research on data value assessment methods based on text analysis. For each method, it indicated the main ideas, application scenarios, advantages and disadvantages.

Suitability Evaluation on the Information Service System of "Agricultural Science and Technology 110" in Sichuan Province, China

Method of fuzzy comprehensive evaluation is used to carry out suitability evaluation on the information service system of "Agricultural Science and Technology 110" in Sichuan Province, China. Analytic hierarchy process (AHP) and expert consultation method are used to determine the evaluation index system and index weight. Suitability effect of the information service system of "Agricultural Science and Technology 110" is taken as the target layer. The five indices at criterion layer are the organizational mode of agricultural information service, the support system of agricultural information resources, the agricultural information transfer system, the capital source of agricultural information service, and the support system of agricultural information service. And the index layer includes the talent team of agent service, the interaction between the subject and object, the accuracy of agricultural information, the convenience of agricultural information transfer, the adequacy of fund, the efficiency in the use of fund, the status of information infrastructure and so on. Evaluation result shows that the information service system of "Agricultural Science and Technology 110" in Sichuan Province is suitable for the rural economic development at present. The major factors restricting the information service system are the lack of continuity, the weak infrastructure of agricultural information infrastructure, and the relatively low education level of agricultural producers. Therefore, we should further explore and improve the operation mechanism of agricultural information service, expand the capital source of agricultural information service, strengthen the construction of agricultural infrastructure, and ensure the continuous operation of information service system.

Library's industrial technology information service in science parks—Taking NSL's practice as an example

Purpose:The purpose of this paper is to explore how libraries can develop service and product strategies and the service support mechanism to provide industrial technology information service in science parks.Design/methodology/approach:The analysis is based on a case study of a large Chinese research library,National Science Library(NSL),the Chinese Academy of Sciences(CAS),in serving high-tech companies in Zhongguancun Science Park(Z-Park).Findings:NSL’s practices suggested that in serving business clients,libraries’ product and service strategies should be based on the understanding of users’ needs.Aside from those services that have been recognized by clients such as document retrieval & delivery and novelty search,libraries may expand their service and provide in-depth information analysis and consultation for some key clients.Moreover,a service and product development system should be established,which differentiates the libraries’ products and services from those of their competitors.In providing industrial technology information service,libraries need to construct the service support mechanism,publicize their service and learn to cooperate with clients to meet their demands for knowledge management and innovation.Research limitations:The generalizability of the findings is limited because they are based on an individual case study.Practical implications:Our service practices provide useful information for other libraries to expand their information service to high-tech companies in the new information environment.Originality/value:Z-Park is the first and one of the largest science and technology parks in China.Hence NSL’s practices in serving high-tech companies in Z-Park can be valuable to other libraries that intend to take up the similar service.

Empirical Study of the Usage of Mobile Information Service in Rural Area Base on the UTAUT Model

Based on the UTAUT model,this article introduces three variables including perceived cost,information quality and hedonic motives,and using the level of education as a moderator variable,to build an acceptance model of mobile information service system in rural area.Based on the household survey obtaining firsthand data of 961 farmers in Jiangsu Province,the study tests the improved UTAUT model by using Amos22.0 software.The results show that compared with the original UTAUT model,improved UTAUT model willingness to accept the explanatory power get further increase(from 49.0%to 61.9%).Performance expectations,social impact,information quality have significant positive influence on accepting intend,hedonic motives have a significant negative impact to accept in-tend,convenient conditions directly affect the use of behavior;gender and level of education has a regulating effect to accept intention.Through further grouping path analysis,the result shows that hedonic motives have broader impacts for women farmers accept mobile information services.Compared with other groups,only farmers with primary education are easily afected by others,and farmers with college education or above are more easily afectede by information quality.Finally,this paper explains the results and puts forward countermeasures and suggestions accordingly.

An empowerment evaluation framework for national scientific and technical information governance

‘Empowerment’is the result of pursuing special capabilities under a specific value orientation.The changes in related object capabilities triggered by scientific and technical information activities in the new environment are important to the national scientific and technical(S&T)information governance.Based on the empowerment theories and evaluation practices,this study attempts to construct an empowerment evaluation framework for national S&T information governance and takes the participatory technology assessment and Altmetrics methods as examples to demonstrate its advantages:1)The capability changes and development potential are regarded as important basis for evaluation;2)The multi-person participation and multi-indicator comprehensive evaluation method is conducive to the democratic and objective nature of science and technology information governance policy formulation.

The History, Trend, Types, and Mitigation of Distributed Denial of Service Attacks

Over time, the world has transformed digitally and there is total dependence on the internet. Many more gadgets are continuously interconnected in the internet ecosystem. This fact has made the Internet a global information source for every being. Despite all this, attacker knowledge by cybercriminals has advanced and resulted in different attack methodologies on the internet and its data stores. This paper will discuss the origin and significance of Denial of Service (DoS) and Distributed Denial of Service (DDoS). These kinds of attacks remain the most effective methods used by the bad guys to cause substantial damage in terms of operational, reputational, and financial damage to organizations globally. These kinds of attacks have hindered network performance and availability. The victim’s network is flooded with massive illegal traffic hence, denying genuine traffic from passing through for authorized users. The paper will explore detection mechanisms, and mitigation techniques for this network threat.

Research on Intelligent Technology Management and Service Platform

In recent years,there are some problems in science and technology management,such as untimely task supervision and independent information system,which makes it difficult to achieve accurate,quantitative and standardized management.The storage of scientific research test data is scattered,and there are many deficiencies in the management,promotion and use of existing intellectual property.In this paper,on the basis of the knowledge economy,intelligence economy under the conditions of knowledge management concept and cutting-edge technology,technology management and service management related data,information,knowledge,method of blend together.Based on science and technology management,knowledge management as the core of management and service platform of science and technology technical route,main function,construction principles and standards.In order to realize the management systematization of science and technology,intelligent,better educated,multi-level and multi-angle application services.

Modem Information Technology （IT）： Factor for Business Efficiency and Business Driver

In conditions of high-tech industries, Information Technology （IT） is expected to help solve complex problems by expediting corporate operations and provide more efficient business processes. IT is one of the main factors to improve business efficiency. The new technologies such as virtualisation, consolidation, cloud computing, and software-based solutions are great ways to minimise resource use while maximising the business value of information systems. Technologies and innovations are necessary to ride the inevitable tide of change. Most of enterprises are striving to reduce their computing costs through the means of virtualization. This demand of reducing the computing cost has led to the innovation of cloud computing. Cloud technology offers better computing through improved utilization and reduced administration and infrastructure costs. Cloud computing is the sum of Software as a Service （SaaS） and utility computing. Cloud computing represents a fundamental change in the way computing power is generated and distributed, transforming the delivery of IT tools and products into elastic, on demand services characterized by flexible ＂pay as you go＂ payment models. More than half of European Union （EU） businesses and consumers already use some kind of cloud services. The diffusion of cloud computing is expected to generate substantial direct and indirect impacts on economic and employment growth in the EU, thanks to the migration to a new IT paradigm enabling greater innovation and productivity. The cost of using digital technologies, such as information service providers, decreases as the number of users increases. All of these factors work together to promote a rapid growth in the demand for, and supply of, IT products and services.

The Elder Health Information Technology Framework for Geriatric Care in Rural India: A Policy Initiative

Healthcare monitoring and analysis of healthcare parameters is a reality to reduce costs and increase access to specialist and experts that holds the future for geriatric care in India. This paper proposes distinct methods towards the implementation of rural elder health information technologies (IT), which includes electronic medical records, clinical decision support, mobile medical applications, and software driven medical devices used in the diagnosis or treatment of disease for the older adult population in the villages of India. The purpose is online patient satisfaction at the microlevel (village panchayat) through methods accessible and affordable by establishing a common standard of operations at the village primary care units giving way to early disease detection and routine screening among the aged population avoiding institutionalization. The rural elder health IT framework is of great interest for all stakeholders in the field, as it benefits the investors and the consumers, adding to the technological infrastructure, thereby opening new avenues of research in health informatics, telemedicine and enhancing the scope of geriatric research, which in turn enhances the health-related quality of life for the rural older adults in the remote villages of the nation.

Thoughts on Science and Technology Service in Provincial Agricultural Research Institutes under the New Normal:Taking Changli Institute of Pomology of Hebei Academy of Agriculture and Forestry Sciences as an Example

In the context of the new normal of high-quality agricultural development,it is necessary to accelerate the comprehensive connection of scientific and technological services of provincial agricultural research institutes and industries,and mobilize the enthusiasm of scientific and technological service personnel.Under the new normal,traditional service types are single,technology promotion and training are becoming narrower and narrower.This article analyzed the problems in scientific and technological services of provincial agricultural research institutes,including lack of comprehensive demonstration bases,not close cooperation between scientific and technological and the government and new business entities,and lack of incentive mechanism.Finally,it came up with some pertinent recommendations such as improving supporting mechanism construction,making classified evaluation,and changing the scientific and technological service concepts.

Thoughts on Science and Technology Service in Agricultural Research Institutes:Taking Institute of Plant Protection of Hebei Academy of Agricultural and Forestry Sciences as an Example

Scientific and technological services are necessary for strengthening agriculture.Under the new situation,agricultural research institutes should give full play to their advantages,strive to innovate scientific and technological services methods,and improve scientific and technological service levels.Combined with the practice of science and technology work of Institute of Plant Protection of Hebei Academy of Agricultural and Forestry Sciences,this paper made an in-depth analysis on the present situations and existing problems in the scientific and technological services of agricultural research institutes.Based on the analysis,it came up with recommendations including change ideological concepts,strengthening service awareness,adhering to people-oriented principle,enhancing the team building,improving mechanism construction,stimulating innovative vitality,exploring service methods,and enriching service connotation,so as to improve scientific and technological service works.

基于Web Services构建分布式高校信息系统

随着信息和网络技术的发展,信息化建设已成为高校的一项重要基础工作.本文系统分析了当前高校信息系统的现状和存在的问题,提出了基于Web服务(XML Web Services)技术构建分布式高校信息系统的架构和建设思路.

Web Service技术及其在虚拟企业管理信息系统中的应用

介绍了Web Service的定义、基本原理及功能,针对目前虚拟企业管理信息系统难以解决的可重构与集成问题,提出了一种基于Web Service的虚拟企业管理信息系统,有效地解决了跨部门、跨企业、跨平台的业务流程的集成。探讨了Web Service技术在虚拟企业管理信息系统中的具体应用。阐述了.Net Framework架构下基于Web Service的虚拟企业信息系统的三层分布式体系结构及其功能模块。最后重点介绍了Web Service技术的实现机制。

基于XML和Web Services的信息服务平台

论述了一种基于B/C/S体系结构的信息服务平台的设计方案。采用XML、Web Services等技术实现异构信息融合,从而实现对异地的各类异构信息进行统一的管理。

Web Services在电力企业信息集成中的应用

分析了电力企业信息化过程中存在的平台系统异构和信息共享困难的问题,介绍了Web Services的核心技术,并结合电力企业生产特殊性和信息管理系统多样性及分散性的特点,提出了一种基于Web Services的电力企业信息集成方案,给出了信息集成构架和三层的信息集成平台结构。该集成方案克服了传统企业应用集成方法的不足,提高了系统的可扩展性和使用性。

从Web Service到网格技术及在国土资源信息服务中的应用

本文在分析Web Service和网格技术特点、功能的基础上,进一步分析了这些技术在国土资源信息服务中的应用领域,并结合当前开展的国土资源信息共享平台建设的实际情况,研究了这些技术在国土资源信息共享平台建设中的应用,提出了基于网格技术的国土资源信息共享平台组成框架,并对框架组成的资源层、服务层和应用层的功能结构进行了分析,最后,对网格技术在国土资源信息共享平台中的实际应用前景做了分析。

基于Web Service构架的资源共享技术研究与实现

信息资源的共享是图书情报界多年来一直研究的主要课题，但传统的基于TCP／IP或HTTP协议的资源检索与服务系统只是基于功能层面或特定格式层面的数据共享。Web Service技术可以实现数据的真正共享，使用远程分布式数据就像使用本地数据一样，客户端可以利用SOAP服务器提供的应用接口完全按需管理数据。本文主要内容分为3部分：第一部分介绍Web Service的技术构架及实现原理，第二部分介绍Web Service技术在资源共享服务中的应用构架，第三部分介绍基于web Service构架的R Service产品实现的关键技术和应用构架。R Service产品的开发涉及SOAP通信协议、数据库服务器、数据库的DCL和DML接口功能的设计与实现。Web Service应用接口的设计应充分考虑SOAP协议的一些特性，才能确保系统高效运行。

Web Service技术在学校信息系统集成中的应用

针对高校存在的"信息孤岛"问题,提出用Webservice技术集成现有信息系统,构造高校公共信息平台,并构建了"校园公共信息平台模型";同时通过服务的包装、描述、调用说明了系统实现的基本过程。