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Human, Nature, Harmony Self-service Travelling in Stockholm
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作者 Yan Xiangdong 《China & The World Cultural Exchange》 2019年第2期36-37,共2页
I decided to visit my friends in Stockholm, Sweden in October. Took an overnight flight to Northern Europe from East Africa, and same as the return journey. It saved me two days of accommodation in this way. I can als... I decided to visit my friends in Stockholm, Sweden in October. Took an overnight flight to Northern Europe from East Africa, and same as the return journey. It saved me two days of accommodation in this way. I can also go directly to the scenic spots if I am not tired after getting off the plane. 展开更多
关键词 HUMAN NATURE HARMONY self-service TRAVELLING
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Customer-Value Creation in Self-service Technologies (SSTs) in the Tourism Industry
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作者 Moonah Jeong Ivan Wen 《Journal of Tourism and Hospitality Management》 2022年第3期119-134,共16页
This paper explores and validates the process of customer value creation in self-service technologies(SSTs)in the context of the tourism industry.As the self-technology has been gradually advanced,its adoption in the ... This paper explores and validates the process of customer value creation in self-service technologies(SSTs)in the context of the tourism industry.As the self-technology has been gradually advanced,its adoption in the tourism industry has brought many changes.A new trend of self-service technologies has helped service firms to save the labor costs and customers’waiting time for transactions.The purpose of this study is to confirm an applicability and a design of the original model of SSTs and explore the connection between SSTs and creation of value perception through a confirmatory factor analysis in the context of the tourism industry.Furthermore,the results of the online survey questionnaire from 234 responses in the United States and South Korea are explained in this study.The results of this study concluded that five statistically important factors are related to customers’motivations to use SSTs and enable customers to interact with SSTs as“SST location and capacity planning”,“SST service quality”,“motivations to use SST”,“SST design”,and“SST encounter”.These factors may imply an important meaning to better understand about customer value during the adoption of SSTs in the tourism industry.Tourism firms may use the results of this study to effectively enhance how customers perceive value about their products and services during the usage of SSTs.This will help tourism firms’efficiencies on the adoption of SSTs for their business plans and help them remain profitable in the competitive market. 展开更多
关键词 self-service technologies(SSTs) customer value customer satisfaction tourism industry confirmatory factor analysis
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可编程的网络——软件定义网络 被引量:1
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作者 吴承治 罗正华 《现代传输》 2013年第4期73-79,共7页
本文描述了软件定义网络(SDN)的需求、概念及关键技术,重点分析了SDN的网络结构、OpenFlow模型和OpenFlow交换机。最后,讨论了SDN的应用。
关键词 软件定义网络(Software Defined Network SDN) OpenFlow 应用编程接口(API) 自服务指配(self-service provisioning)
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可编程的网络——软件定义网络(续) 被引量:1
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作者 吴承治 罗正华 《现代传输》 2013年第5期72-79,共8页
本文描述了软件定义网络(SDN)的需求、概念及关键技术,重点分析了SDN的网络结构、OpenFlow模型和OpenFlow交换机。最后,讨论了SDN的应用。
关键词 软件定义网络(Software Defined Network SDN) OpenFlow 应用编程接口(API) 自服务指配(self-service provisioning)
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In search of service innovations by public libraries in Chinese urban centers:A case study of Dongguan Library
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作者 LI Donglai 《Chinese Journal of Library and Information Science》 2010年第1期79-94,共16页
This article introduces several of the more significant service delivery innovations and their resulting accomplishments instigated by Dongguan Library(thereafter abbreviated as DGL) in recent years. The textual expos... This article introduces several of the more significant service delivery innovations and their resulting accomplishments instigated by Dongguan Library(thereafter abbreviated as DGL) in recent years. The textual exposition of this paper is based on a case study of DGL by this author about its user-centered vision, mission, immediate objectives and the exhibited service performance within a contextual environment of collegial support from its professional peers. After a five-year period of intensive efforts on such focused professional development and practice, DGL has completed its information service mapping and information delivery for the entire municipality of Dongguan on a 7-day and twentyfour-hour(7/24) basis. This singular feast of accomplishment seems to suggest the moral that any significant development of scale of a municipal library has to be in keeping pace closely with the progress of the society at large in general and with the changing information demands of its local clientele in particular. 展开更多
关键词 7/24 library service self-service library Cluster management of libraries Library consortium management Dongguan Library
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